
Technical Support Manager at SmartSound Software
Greater Los Angeles Area

Technical Support Manager at SmartSound Software
Greater Los Angeles Area
PHP/MySQL Programmer, Ajax, JavaScript, HTML, Visual Basic.Net, Vista Sidebar Gadgets and Google Gadgets
(Privately Held; 11-50 employees; Computer Software industry)
September 2003 — Present (5 years 4 months)
Telephone Support
Email Support
Web Development - PHP, MySQL, Ajax, HTML, JavaScript
Technical Writing
Beta Test Coordinator
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 2001 — September 2003 (2 years 6 months)
Brand and sales strategy development
Statistical systems management
Development and implementation of company policies
Staff training and development of new customer outreach programs
Workstation setup for better billing and collection system
Accounts receivable negotiation
(Public Company; 10,001 or more employees; JPM; Banking industry)
October 1999 — April 2001 (1 year 7 months)
B.S., Business Management, 2007 — 2009 (expected)
Computer Science 2005 — 2007
Knights of Columbus
Fr. Michael J. McGivney Fellow, 11 Service Star Awards from Chase Manhattan Bank, Family of the Year Award from K of C, 3148