Sean Murphy

Current

• Manager of Global Support Infrastructure at Juniper Networks
• Artistic Director at Renegade Theatre Experiment

Past

• Senior Business Analyst at Juniper Networks
• Program Manager at Extreme Networks
• Senior Business Systems Analyst at Altera

3 more...

Recommended

20 people have recommended Sean

Connections

226 connections

Industry

Information Technology and Services

Sean Murphy’s Summary

Support professional with over 10 years experience in the software, hardware, networking, and semiconductor industries. Proven track record in complex systems integrations and implementation of new programs. Strengths include solid interpersonal skills and the ability to analyze and troubleshoot issues quickly and effectively. Proficient with CRM, Telephony, Knowledgebase, and Content Management systems. Committed to improving company satisfaction through increasing employee efficiencies and the customer experience.

Sean Murphy’s Specialties:

Six Sigma Green Belt, corporate initiatives, global process improvement, team leadership and collaboration, program development and implementation, customer service, evaluating emerging technologies, vendor evaluation, contract negotiation, knowledge management, Knowledge Centered Support, end-to-end web management, interface usability

Additional Information

Sean Murphy’s Honors:

• 2009 SSPA STAR Awards for Service Excellence in Mission Critical Support – Hardware
• Association of Support Professionals Web Support Hall of Fame
• Association of Support Professionals Ten Best Web Support Sites of 2009
• 2008 SSPA STAR Awards for Service Excellence in Mission Critical Support – Hardware
• Association of Support Professionals Ten Best Web Support Sites of 2008
• Association of Support Professionals Ten Best Web Support Sites of 2007
• Association of Support Professionals Ten Best Web Support Sites of 2006
• Altera's Paragon Award for Support Web Strategy – 2004
• ITSMA's Services Marketing Excellence Award for Internet Ingenuity - 1999

Sean Murphy’s Contact Settings

Interested In:

• career opportunities
• new ventures
• job inquiries
• reference requests
• getting back in touch