Head of Service - Performance and Quality at Plymouth City Council
Plymouth, United Kingdom
Head of Service - Performance and Quality at Plymouth City Council
Plymouth, United Kingdom
Advising senior team on strategy direction.
Designing and implementing performance management framework.
Facilitating (agitating) cultural change in diverse workforce.
Extensive research and data analysis experience.
Strategy & Planning
Performance Management
Training / coaching
Environment scanning
(Government Agency; Government Administration industry)
May 2009 — Present (3 months)
strategic planning and co-ordination of:
- quality assurance
- complaints
- performance management
- communication
for 10,000 workers in the Plymouth Children and Young People's Trust
(Government Agency; Government Administration industry)
December 2004 — May 2009 (4 years 6 months)
(Government Agency; 10,001 or more employees; Government Administration industry)
December 2000 — December 2004 (4 years 1 month)
Working in Social Services I held a couple of different jobs and really enjoyed my time (although not the hut we were based in round the back of Old County Hall!)
(Government Agency; Law Enforcement industry)
November 1996 — October 2000 (4 years)
MBA , 2007 — 2010 (expected)
1993 — 1996