Connie Mayse

Current

• Communications Consultant at Independent (Sole Proprietorship)

Past

• Communications Consultant at Towers Perrin
• Manager, Employee Communication at Time Warner Cable
• Manager, Human Resources at Comcast Cable Communications

• Interim Director, Human Resources (Dallas TX) at Comcast Cable
• Manager, Employee Communication at ICI Paints
• Benefits Specialist at ICI Paints
• HR Generalist at ICI Paints

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4 more...

Education

• Baldwin-Wallace College
• Baldwin-Wallace College
• Baldwin-Wallace College

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Recommended

4 people have recommended Connie

Connections

296 connections

Industry

Human Resources

Websites

• Wrong-write.blogspot.com
• Twitter

Connie Mayse’s Summary

I am an award-winning communications professional with strong experience in internal communications and human resources. In a nutshell, I am an excellent writer and strong public speaker with hands-on technical expertise, including writing for the web, print, speeches, video, and presentations. My human resources background includes labor relations (including negotiation), a strong benefits background and more.

Accomplishments include
• Complete rewrite of employee handbook, resulting in three communication awards.
• Intranet and internet design, content development and content management.
• Development of employee video library, including video scripting, production, direction and voice-over.
• Creation and implementation of strategic communication plans at both organization and project level.

I am presently seeking a position as an employee communications specialist or web content manager at an organization that values promoting two-way communication with its employees or members. I am willing to relocate for the right position.

Connie Mayse’s Specialties:

Writing/editing for print, electronic, speech, presentations and video. Web content authoring and management. Employee relations, labor relations, training and development, benefits, human resources, recruitment.

Connie Mayse’s Experience

• Communications Consultant

  Independent (Sole Proprietorship)

  (Sole Proprietorship; Management Consulting industry)

  July 2009 — Present (5 months)

  Develop strategic communications plan for non-profit organization on a contract basis. Conduct communications audit. Analyze and plan communications tactics, with metrics. Writing/editing and project management.

• Communications Consultant

  Towers Perrin

  (Privately Held; Management Consulting industry)

  April 2008 — May 2009 (1 year 2 months)

  Provided clients with effective employee communications and change management assistance. Managed client projects, including developing strategic communication plans and project work plans, facilitating weekly status calls and handling vendor sourcing and management. Managed client relationships. Ensured project and client deadlines are met. Projects included:
  
  • Produced effective annual enrollment communications for regional and national clients, typically conveying significant changes.
  • Conducted client research through focus groups, interviews and surveys. Developed discussion guides/survey questions, conducted research and reported results with analysis.
  • Provided benefits training for client HR department, conducted via videoconference. Conducted needs analysis, developed training curriculum, guide and supporting materials and conducted training onsite.
  • Developed year-round communication campaigns focusing on wellness and benefits, creating multiple versions of communications as needed for targeted audiences.
  • Managed retirement change communication plan for multi-site chemical manufacturer. Communicated plan changes to multiple audiences using multi-media approach. Met campaign objectives to provide easy-to-understand communications that resulted in a minimum of calls for clarification to vendor call centers.

• Manager, Employee Communication

  Time Warner Cable

  (Public Company; TWC; Telecommunications industry)

  August 2006 — March 2008 (1 year 8 months)

  Built internal communication function to support 2,400 employees in two states. Developed strategic communication plan mapping use of all available media, including print, electronic, webinars, video content and presentations. Wrote scripts, developed graphics and slides, floor-directed shows and taped segments. Partnered with marketing and IT to rebrand intranet and with government/media relations to develop video content library for employee training and orientation. Partnered with Learning & Development to design and deliver “Mini MBA” leadership courses. Managed one staff member. Effectively used Microsoft Publisher, Adobe Photoshop, Dreamweaver and Acrobat. Managed one.
  
  • Organized and led a communicators’ summit, drawing 50 attendees of all job levels and covering topics such as branding, strategic project communication planning, writing workshop and best practices. Attendee evaluations were overwhelmingly positive.
  • Redesigned employee handbook into a user-friendly guide employing folksy writing, color and graphic elements. Winner of three communication awards.
  • Developed online content for field technician training program and created portal site for HR department.

• Manager, Human Resources

  Comcast Cable Communications

  (Public Company; CMCSA; Telecommunications industry)

  November 2002 — July 2006 (3 years 9 months)

  (Location is now Time Warner Cable.) Set up and managed complete human resources function. Developed and maintained employee communication tools. Managed all employee events, including quarterly employee breakfasts. Coached management team to optimum team performance through improved written and verbal communication skills. Direct management of two, dotted line management of 150.
  
  • Led company through union decertification action. Coached management team, conducted meetings, led status calls, ensured strict NLRB compliance. Campaign was successful; site remains union-free.
  • Fulfilled special labor relations assignments: 2003: Pittsburgh decertification campaign. Election resulted in win for company. 2005: Tucson union campaign. Union withdrew petition prior to election.
  • Championed and conducted 12-month leadership training. Developed and conducted labor relations/union avoidance management training annually or as needed, along with compliance training.

• Interim Director, Human Resources (Dallas TX)

  Comcast Cable

  (Public Company; CMCSA; Telecommunications industry)

  September 2005 — March 2006 (7 months)

  (Location is now Time Warner Cable.) Concurrent with Cleveland position above. Managed 24-person department supporting 1,500 employees in 14 locations in Dallas market. Worked with executive staff to support bottom-line business strategies while ensuring legal and ethical compliance. Negotiated labor contract. Investigated and resolved employee relations issues. Worked with M&A to communicate and facilitate change management. Reported to Area Vice President and Division Vice President, Human Resources.

• Manager, Employee Communication

  ICI Paints

  (Public Company; ICI; Chemicals industry)

  February 2000 — September 2002 (2 years 8 months)

  Directed internal communications for 7,200 North American employees, including photography, organization announcements, newsletters, intranet, surveys, presentations, and speeches. Served on multinational project teams, including global employee survey. Created and delivered training for new employee orientation, intranet content contributors, safety, and benefits. Managed emergency communication process and crisis communication plan. Supervised staff of two (journalist, public affairs).
  
  • Developed, designed and maintained intranet, delivering project 60 days ahead of schedule; delivered version 2.0 18 months later. Developed electronic employee handbook with fresher, friendlier tone.
  • Developed and delivered retirement program education series for non-union plant as a union-avoidance tool. Employees voted to remain union-free.
  • Managed special projects including recruitment brochures and tools, safety and health projects, emergency communication, video production/editing, script writing and editing. Served as on-camera spokesperson as needed.
  • Coordinated executive business review meetings for 400 employees, featuring internal mini-trade fair.
  • Handled media relations. Edit and approve press releases and media kits. Develop public relations pitches and programs.
  • Chaired communication subcommittee of Security, Safety, Health & Environment (SSHE) committee. Developed and delivered SSHE training. Recruit, manage, train and coach volunteer team. Certified first responder, medical response team leader.
  • Managed corporate giving program, including major in-kind donation to local zoo and donations to local child-welfare, educational, and other organizations. Wrote corporate giving guidelines.

• Benefits Specialist

  ICI Paints

  (Public Company; ICI; Chemicals industry)

  August 1996 — February 2000 (3 years 7 months)

  In-house benefits expert, handling all benefits communications and administration. Included answering employee benefit questions, administering health and welfare benefits plans, vendor management, annual enrollment, employee orientations and bi-monthly benefits newsletter. Served on HRIS upgrade team, customizing In-house benefits expert, including answering employee benefit questions, administering health and welfare benefits plans, vendor management, annual enrollment, employee orientations and bi-monthly benefits newsletter. Served on HRIS upgrade team , setting up new system, customizing benefits administration module and testing benefits administration module.

• HR Generalist

  ICI Paints

  (Public Company; ICI; Chemicals industry)

  June 1988 — February 2000 (11 years 9 months)

  All aspects of day-to-day HR: recruitment, performance management, affirmative action planning and reporting, employee orientations, employee coaching and counseling, advising management on personnel matters, unemployment reporting, and investigations. Automated department processes, including applicant tracking and affirmative action planning.

Connie Mayse’s Education

• Baldwin-Wallace College

  IMBA , International Management , 2002 — 2007

• Baldwin-Wallace College

  BA , Communication , 1990 — 1999

• Baldwin-Wallace College

  Certificate , HR Management , 1990 — 1992

Additional Information

Connie Mayse’s Websites:

• Wrong-write.blogspot.com
• Twitter

Connie Mayse’s Interests:

Writing for print and web, travel, gourmet cooking

Connie Mayse’s Groups:

IABC, SHRM, PRSA, National Association of Professional Women

•    Executive Suite
•    Linked:HR (#1 Human Resources Group)
•    Corporate Social Responsibility
•    SHRM Networking Group
•    Writing Mafia
•    10,000 Little (micro) Ideas to Keep You Believing in Cleveland
•    International Association of Business Communicators (IABC)
•    Employee Communications and Engagement
•    Time Warner Cable Alumni
•    Alpha Sigma Lambda Nat'l Honor Society
•    Public Relations and Communications Professionals
•    Ohio Professionals
•    Comcast leadership network past and present
•    Corporate Communication
•    LinkedWorking Cleveland
•    Towers Perrin Employees and Alumni
•    BW Alumni Group
•    ICI Alumni
•    Ned's JOTW - A World in Communication
•    IABC Cleveland
•    Melcrum's Communicators' Network
•    Non Profit & Philanthropic Job Board
•    Cleveland Professionals In Transition
•    iPRADCO
•    NorthEast Ohio Jobs!
•    Got*City GAME!
•    IABC Heritage Region Conference 2009
•    Career Movers
•    Benefits and Health & Welfare Professionals.
•    Star:Candidate for Hire
•    Job Openings, Job Leads and Job Connections!
•    Windmill Networking (Global Open Networkers)
•    HR, Staffing and Recruiting Professionals Forum
•    HR Jobs-NE Ohio
•    NOCA - Northeast Ohio Communications Advocates
•    Women of Web 3.0

Connie Mayse’s Honors:

IABC-Cleveland Award of Excellence in Employee/Member Communication 2007; IABC Heritage Region Silver Quill Award of Excellence and Award of Merit 2008; Ragan Recognition Awards, Finalist - Special Publications 2008

Connie Mayse’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch