Christian Dodd

Current

• Spares Analyst at Xerox

Past

• Data Manager at Alliance Media
• Customer Service Manager at Bookplace Ltd
• Store Manager at HMV

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Education

• SEECAT

Industry

Information Technology and Services

Christian Dodd’s Summary

Competent in applying MS Access, Excel and VBA skills to improve business processes.

Highly motivated individual and respected team member.

Able to communicate at all levels with the ability to instigate change in working practices in response to evolving business needs.

Knowledge of HTML, CSS and XML.

Christian Dodd’s Specialties:

Process automation and business operations management

Christian Dodd’s Experience

• Spares Analyst

  Xerox

  (Public Company; XRX; Information Technology and Services industry)

  August 2008 — Present (1 year 4 months)

• Data Manager

  Alliance Media

  (Privately Held; Marketing and Advertising industry)

  November 2006 — August 2008 (1 year 10 months)

  Alliance Media provides data services to the periodicals publishing industry.
  
  Responsibilities:
  
  Maintenance of IBM AS400 and MS Access marketing databases.
  Timely and accurate magazine issue label run exports.
  Production of subscription renewal campaigns at agreed intervals.
  Respond to import, export, de-duplication, reporting and other data processing requests from over twenty clients within agreed SLA.
  Cleaning and formatting data from numerous sources for direct mailing campaigns.
  Creation and management of retail fulfilment system.
  Subscription list research and database projects.
  Liaise with web developer to ensure quality data handling.
  
  Achievements:
  
  Routinely exceeded SLA.
  Reduced ad hoc analysis and reporting response times from days to hours.
  Documented business processes and best practices to ensure continuity.
  Developed programs and macros to automate many processes.
  Enabled the company to offer new services such as research and retail fulfilment.

• Customer Service Manager

  Bookplace Ltd

  (Retail industry)

  January 2002 — November 2006 (4 years 11 months)

  The Bookplace was initially the online department of Hammicks Bookshops. When Hammicks was bought by the Ottakars chain the department was subject to a management buyout as Bookplace Ltd. This company was subsequently sold to W & G Foyle Ltd in 2006.
  
  Responsibilities:
  
  Order processing to completion and subsequent reporting
  Telephone and email customer service.
  Data analysis (using Excel and Access) with the aim of margin protection, increased sales and better customer service.
  Creating and regularly updating data feeds to ensure the accuracy of online content.
  
  Achievements:
  
  Creation of entirely new order processing systems that enabled the business to grow without increased staff costs.
  Automation of order tracking and customer service procedures.
  Introduction of invoice matching and other margin protection measures.
  Assisted in the company’s transition from a department of retail chain Hammicks into private hands and it’s subsequent sale to Foyles.

• Store Manager

  HMV

  (Public Company; 1001-5000 employees; Retail industry)

  1991 — 2001 (10 years )

  Starting with a part time job while still at school in Southend I became Store Manager in St. Albans in 2000.
  
  Responsibilities:
  
  Meeting turnover and profit targets
  Stock buying and merchandising.
  Recruitment and management of human resources.
  Motivation and training of up to 30 members of staff.
  Reporting store results and activities up the management chain.
  Use of EPOS and AS400 to maximise sales and manage stock/buying.
  
  Achievements:
  
  Progressed from part time position to store manager.
  Worked in eight stores and also the company’s early web operation.
  As store manager consistently met or exceeded sales, stock turnover and customer service standards.

Christian Dodd’s Education

• SEECAT

  BTEC , Art & Design , 1991 — 1994

Additional Information

Christian Dodd’s Interests:

Motorcycles, cycling, gardening

Christian Dodd’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• business deals
• reference requests
• getting back in touch