Cinzia Merrill

Current

• Sr. Business Director, E-Commerce Strategy Manager at Capital One Bank

Past

• Vice President, Manager of Operations and Technology at Charter One Bank
• Manager of Remote Sales Systems and Documentation at Citibank

Education

• The University of Texas at San Antonio

Recommended

3 people have recommended Cinzia

Connections

287 connections

Industry

Information Technology and Services

Cinzia Merrill’s Summary

Product Manager with more than 10 years of hands-on experience in application development, program management, brand management and operations; successful with managing applications from inception to sundown. Business leader for many large, complex mission critical projects with high quality standards. Demonstrated abilities in implementing innovative solutions with a track record of developing and managing product requirements to drive the design of new or existing products. Exceptional ability to develop strategies that improve processes. A willingness to do things the hard way when it's required to make the product experience better for the customer. Online banking enthusiast and eCommerce application aficionado with a passion that's energizing and contagious.

Cinzia Merrill’s Specialties:

• Program Management
• Product Development
• Online Banking and Bill Payment
• Online Account Opening and Fulfillment
• Remote Sales Operations
• Project and Release Management
• Change Management
• Process Reengineering
• Systems Analysis and Management
• Call Center Solutions
• Vendor Management
• Instructional Design and Delivery
• Leadership/Team Building
• Strategic Planning
• Consolidation/ Merger Planning and Execution

Cinzia Merrill’s Experience

• Sr. Business Director, E-Commerce Strategy Manager

  Capital One Bank

  (Public Company; 10,001 or more employees; COF; Financial Services industry)

  April 2005 — Present (4 years 4 months)

  Responsible for the development of strategic and long range E-Commerce goals across consumer and small business banking; stakeholder in the development of Internet and Intranet strategies; coordinate efforts across all lines of business to support the company’s overall strategy.
  
  Direct tactical execution against strategic plans including product management, brand compliance, and customer experience.

• Vice President, Manager of Operations and Technology

  Charter One Bank

  (Public Company; 5001-10,000 employees; Banking industry)

  June 1999 — April 2005 (5 years 11 months)

  Directed the evaluation, design, and deployment of mission critical applications for remote sales and service including the corporate web site, online banking, online account opening and lead tracking systems. Responsible for the day-to-day management and program administration.
  
  Directed operations for remote sales unit originating deposit and loan accounts for consumer and business customers via telephone, mail and Internet. Managed horizontal resources including training, account fulfillment, quality assurance and project management.

• Manager of Remote Sales Systems and Documentation

  Citibank

  (Public Company; 10,001 or more employees; Financial Services industry)

  April 1994 — May 1999 (5 years 2 months)

  Defined and governed sales processes, technical procedures, and quality assurance controls for all development and support projects within remote sales organization. Identified, evaluated and implemented appropriate solutions for business initiatives. Managed the technical environment for 150+ users including software testing and hardware implementation.

Cinzia Merrill’s Education

• The University of Texas at San Antonio

  BA , English , 1994

Additional Information

Cinzia Merrill’s Interests:

• Finding Life Balance: Family, Career, Health/Well-Being (Fitness), and Spirituality (Improving wisdom and willpower) • Linguistic Aptitude: reading, speaking, writing and self-expression. Interested in sounds and the meanings/ rhythms of words. • Logical Acumen: Conceptual, abstract and logical thinking. Good with, logic puzzles, identifying patterns and decision-making, and can analyze problems logically. Like learning through logic.

Cinzia Merrill’s Honors:

Service Excellence recipient; Citibank’s highest award for outstanding achievement (1999)

Circle of Excellence recipient; Capital One’s recognition for outstanding achievement (awarded in 2006 and 2007)