Team Lead at Amadeus North America
Miami/Fort Lauderdale Area
- Current
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- Team Leader for Training Services at Amadeus North America
- Past
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- Instructional Technologist at Amadeus North America
- Technical Trainer at Amadeus North America
- Customer Support Professional at Amadeus North America
- Tour Consultant at Barbachano Tours
- Airport Agent at Continental Airlines
- Airport Agent at Eastern Airlines
- Education
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- Universidad APEC
- Colegio Quisqueya
- Connections
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61
connections
- Industry
- Information Technology and Services
- Websites
Cynthia Medina’s Experience
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Team Leader for Training Services
Amadeus North America
(Privately Held; 5001-10,000 employees; 1A; Information Technology and Services industry)
December 2005 — Present (3 years 8 months)
I lead the Employee Training and Development team for a Technology company. My team is responsible for developing and delivering training programs for our help desk and Sales force in the form of classroom, virtual, and eLearning and administering all enrollment activities for internal and external customers. We are also responsible for developing eLearning courses for external customers for our corporate university.
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Instructional Technologist
Amadeus North America
(Privately Held; 501-1000 employees; Information Technology and Services industry)
December 2004 — December 2005 (1 year 1 month)
My main responsibilities were to analyze, design, develop, implement and evaluate asynchronous and synchronous courses to external customers and employees.
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Technical Trainer
Amadeus North America
(Privately Held; 501-1000 employees; Information Technology and Services industry)
June 2000 — December 2004 (4 years 7 months)
My main responsibilities were to design, develop and deliver new product, new hire, and synchronous courses to our Customer Support and Sales organization. I also developed/maintained content in our online University and served as Cyber Instructor. I tracked the progress of the students throughout the eLearning courses, offer tips on functionality and assisted with technical issues when needed.
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Customer Support Professional
Amadeus North America
(Privately Held; 501-1000 employees; Information Technology and Services industry)
July 1995 — June 2000 (5 years)
My responsibilities were to assist multi-million accounts with functional issues and to open and research problem tracking records for unresolved issues.
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Tour Consultant
Barbachano Tours
(Privately Held; 11-50 employees; Hospitality industry)
March 1991 — July 1995 (4 years 5 months)
Worked in the reservations department selling tour packages for individual and group bookings and trained new employees on how to use the reservation system.
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Airport Agent
Continental Airlines
(Public Company; 10,001 or more employees; Airlines/Aviation industry)
February 1990 — November 1990 (10 months)
Worked as an airfreight agent, baggage claim agent, and customer service agent. I also trained seasonal newhires on Airport Check-In, Baggage Claims, and Gate procedures.
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Airport Agent
Eastern Airlines
(Public Company; Airlines/Aviation industry)
March 1987 — January 1990 (2 years 11 months)
Worked as an airfreight agent, baggage claim agent, and customer service agent.
Additional Information
Cynthia Medina’s Websites:
Cynthia Medina’s Interests:
Skills: HomeSite - Intermediate HTML - Intermediate Instructional Design System (ISD) - Expert JavaScript - Beginner Macromedia Captivate - Expert Macromedia Flash - Beginner MS Project - Beginner MS Word - Expert PowerPoint - Expert Synchronous Training Delivery - Expert XML - Beginner Business Writing - Expert Web 2.0 Technology - Intermediate Courses and Training: Instructional Design System (ISD) workshop Criterion Reference Testing workshop Synchronous Survival School Certificate MS Project HTML XML Javascript Business Writting Presentation Skills Internet Marketing
