Chuck Pletcher

Current

Sr. Operations Manager, Kijiji US at eBay

Past

Sr. Manager, Program Management at DeepDyve
Manager, PMO at eBay
Associate Program Manager at eBay

Sr. Project Manager at eBay
Sr. Project Manager at Totality
Director, Project Management at Creditland
Manager at Accenture LLP
Manager at Andersen Consulting (aka Accenture)
Manager at Andersen Consulting
Project Manager (Consultant) at Bridgestone Firestone
Consultant at Andersen Consulting
Consultant at Andersen Consulting
Programmer / Project Manager (Consultant) at Allstate Insurance Company
Analyst at Andersen Consulting
Analyst at Andersen Consulting
Engineering Intern at Edwards Brothers

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13 more...

Education

University of Michigan

Recommended

16 people have recommended Chuck

Connections

500+ connections

Industry

Internet

Websites

Chuck Pletcher’s Summary

Highly versatile people, program, and business manager with 15 years experience in systems integration, software development, and managed online services. A consulting background and collaborative approach has led to multiple large-scale delivery successes.

Chuck Pletcher’s Specialties:

- Program and Project Management
- Program Definition
- Process Definition and Improvement
- Software Development
- Online Search
- E-Commerce

Chuck Pletcher’s Experience

Sr. Operations Manager, Kijiji US

eBay

(Public Company; eBay; Internet industry)

December 2008 — Present (1 year )

• Design and implement site changes to improve the user experience
• Launched iPhone application for Kijiji US & CA (more countries coming soon)
• Initiated social media program including on-site functionality to allow posters to quickly and easily share their ads and off-site Twitter and Facebook presence
• Working with eBay Marketplaces and external partners to increase the number of live ads on the site
Sr. Manager, Program Management

DeepDyve

(Research industry)

April 2008 — November 2008 (8 months)

DeepDyve is a Deep Web research engine and is formerly known as Infovell.
• Collaborated with scholarly journal publishers and third party content aggregators to effectively access deep web material for indexing and presenting within DeepDyve’s research engine
• Designed and implemented end-to-end onboarding processes drastically reducing the time to bring new data sources live in production and improving the quality of the information displayed to end users
• Assisted with requirements definition and design of the new user interface for a consumer research engine
• Managed team of engineers in US and China responsible for content onboarding, corporate site development, and SEO/SEM activities
Manager, PMO

eBay

(Public Company; 10,001 or more employees; EBAY; Internet industry)

March 2005 — March 2008 (3 years 1 month)

• Responsible for program management and coordination of Finding, Marketing, Advertising, Media/Half.com, Kijiji (Classifieds), and eBay Giving Works (charity) global cross-functional teams
• Train and coach direct reports on eBay processes; continually work to improve internal procedures
• Managed team of 7 project managers responsible for launching all aspects of Finding 2.0, a complete overhaul of eBay’s search functionality based on item classification and query interpretation
• Coordinated efforts across 14 projects and 9 project managers for the 2006 Finding Quick Wins initiative to jumpstart development of the Finding 2.0 strategy
• Co-developed process modifications to eBay’s standard PDLC to integrate new experimental learning framework
• Program managed delivery of new, proprietary search functionality for launch of eBay Express, eBay's shopping site for new, fixed-price products
Associate Program Manager

eBay

(Public Company; 5001-10,000 employees; EBAY; Internet industry)

September 2004 — February 2005 (6 months)

• Supervised team of three project managers responsible for Attributes and Categories project delivery
• Actively participated in creation and management of the Structured Data cross-functional program
• Led project team in on-time delivery of Germany’s EasyBuy initiatives (site-wide Item Condition and Return Policy, and “Now & New” format) helping boost 2004 holiday GMV in largest market outside of US
Sr. Project Manager

eBay

(Public Company; 5001-10,000 employees; EBAY; Internet industry)

August 2002 — August 2004 (2 years 1 month)

• Responsible for managing Search & Listings, Attributes, and Categories projects from requirements definition through product release to site
• Successfully structured and managed $10M+ Attributes 1.5 initiative coordinating the activities of 120 people across ten teams in a rearchitecture of the eBay Item Specifics platform
• Managed launch of eBay Keywords Dynamic Landing Pages and Related Searches projects
• Restructured and stabilized monthly production category update process
• Worked with PD, QA, and Ops to eliminate site outage requirement for category rollouts
Sr. Project Manager

Totality

(Privately Held; 51-200 employees; Internet industry)

March 2001 — March 2002 (1 year 1 month)

• Assisted in defining scope, budget, and resources for new projects
• Communicated status, issues, and upcoming activities with clients, peers, and management
• Continually helped improve internal processes and procedures
• Managed project, developed and maintained plan, and supported team of engineers for successful BuildWare project for ReFlow Management LLC, an innovative online capital management application for mutual fund managers
• Managed team of engineers in the planning and implementation of a rapid site move for Virgin Atlantic Airways resulting in an extremely satisfied client
Led team of engineers in load testing and launching of redesigned Cabela's website
• Coordinated HP-OpenView monitoring implementation and transition of three new clients from engineering projects into ongoing operational management
• Administered Evolve ServiceSphere application including application maintenance, troubleshooting, and reporting
Director, Project Management

Creditland

(Privately Held; 51-200 employees; Internet industry)

April 2000 — November 2000 (8 months)

• Developed, documented, and implemented rapid application development methodology, change control and problem management processes for premier online credit aggregator
• Standardized minor release procedures from an ad-hoc, on-demand release to coordinated weekly release schedule greatly reducing complications and site downtime while increasing company-wide communication
• Defined functional and technical priorities with executive and business leaders
• Developed and maintained project plans while working with technical leads to ensure timelines were kept
• Facilitated joint application design sessions between business and technical resources
• Redeveloped Creditland's financial model to facilitate M&A discussions
Manager

Accenture LLP

(Public Company; 10,001 or more employees; ACN; Retail industry)

February 2000 — April 2000 (3 months)

Client: Harley-Davidson (Retail Division project)
(2/00 - 4/00)

Project Manager - Automated Inventory Replenishment project

• Created workplan for demonstrating POS-driven dealer inventory replenishment proof-of-concept
• Identified short-term projects to improve data reliability by investigating available POS data
• Developed pilot strategy and network-wide rollout plan including management and dealer presentations
Manager

Andersen Consulting (aka Accenture)

(Privately Held; 10,001 or more employees; Internet industry)

October 1999 — January 2000 (4 months)

Client: Canadian Tire & Sears Canada (Canadian Internet Marketplace projects)
(10/99 - 1/00)

Product Manager - Online Auction Offering

• Managed team from concept definition through functional design of person-to-person online auction
• Evaluated current competitive landscape and identified best practices
• Assisted in identification and evaluation of potential software providers
Manager

Andersen Consulting

(Privately Held; 10,001 or more employees; Retail industry)

September 1999 — October 1999 (2 months)

Client: Bridgestone/Firestone (New Point-of-Sale (POS) project)
(3/98 - 10/99)

System Rollout Coordinator

• Coordinated efforts of external outsourcing providers (NCR) and internal support groups
• Entrusted by client to make mission-critical decisions during installations
• Coordinated resolution of technical, functional, and scheduling issues
• Prepared rollout team to provide up to 50 self-sufficient installations per week
Project Manager (Consultant)

Bridgestone Firestone

(Public Company; Internet industry)

March 1998 — October 1999 (1 year 8 months)

New Point-of-Sale Project Manager (see Andersen Consulting description)
Consultant

Andersen Consulting

(Privately Held; 10,001 or more employees; Retail industry)

March 1998 — August 1999 (1 year 6 months)

Client: Bridgestone/Firestone (New Point-of-Sale (POS) project)
(3/98 - 8/99)

Team Leader - User Acceptance Testing

• Coordinated activities of an Accenture analyst, 2 full-time client content experts, & 10 part-time client field-users to determine whether in-store software solution would support required store processes
• Set up production item & job databases, insuring the POS software could communicate with the online parts catalog
• Drove resolution of issues with internal dev groups & external vendors

Lead Functional Designer

• Designed workflow communications processing between 1600 stores & legacy systems
• Assisted with the design & usability of in-store software to support the store processes
• Co-developedin-store database mods withsoftware vendor & client

Lead Consultant - Software Selection & Conference Room Pilot

• Assisted in the evaluation of possible software vendors
• Coordinated the efforts of 2 client content experts in a conference room pilot
Consultant

Andersen Consulting

(Privately Held; 10,001 or more employees; Insurance industry)

September 1996 — January 1998 (1 year 5 months)

Client: Allstate Insurance Company (Underwriting Technologies projects)
(9/96 - 1/98)

Lead Consultant - Property Acquisition Risk Management project

• Responsible for incorporating Property New Business processing into the existing Integrated Risk Management System (IRMS) Auto New Business architecture
• Gained extensive supervisory experience by leading three teams of 16 analysts and consultants from requirements gathering through implementation
• Worked closely with Accenture and client leaders to determine the key processes, drivers, and inputs/outputs to develop overall system modifications

Lead Consultant - IRMS NOVA mechanized letters

• Assisted in mechanizing termination letter processing using the NOVA architecture by estimating, gathering and analyzing requirements as well as designing, coding and testing the necessary enhancements
Programmer / Project Manager (Consultant)

Allstate Insurance Company

(Public Company; Internet industry)

December 1994 — January 1998 (3 years 2 months)

Integrated Risk Management System programmer, designer, team lead, and project manager. (See Andersen Consulting description)
Analyst

Andersen Consulting

(Privately Held; 10,001 or more employees; Insurance industry)

December 1994 — August 1996 (1 year 9 months)

Client: Allstate Insurance Company (Underwriting Technologies projects)
(12/94 - 8/96)

Designer/Programmer - Integrated Risk Management System (IRMS) projects

• Analyzed requirements, created functional and detailed designs, coded, and tested modules for the conversion of the risk management system input/output communications with corporate-wide systems
• Assisted in development and maintenance of a complex PowerBuilder application used to build profiles for an automated risk assessment system
• Coded and tested two COBOL modules to retrieve home office test case data from nine data centers using distributed DB2
• Implemented profile letter requirements for 30 states and developed reusable AWK programs to generate SQL saving the client in excess of $100,000
Analyst

Andersen Consulting

(Privately Held; 10,001 or more employees; Consumer Goods industry)

August 1994 — December 1994 (5 months)

Client: Smart Store II (Food and Consumer Packaged Goods Client Showcase)
(10/94 - 12/94)

Analyst - Consumer Direct Area

• Developed grocery shop-at-home PC and wireless scanner demo using Visual Basic and Access
Engineering Intern

Edwards Brothers

(Privately Held; 501-1000 employees; Printing industry)

May 1992 — August 1992 (4 months)

Chuck Pletcher’s Education

University of Michigan

BSE(EE) , Electrical Engineering , September 1990 — April 1994

Magna Cum Laude

Activities and Societies:

Eta Kappa Nu, Epeians