Chris Wortley

Chris Wortley

Airport Parking, Online Pre-booking, M&E-Commerce Specialist

Location
London, United Kingdom
Industry
Transportation/Trucking/Railroad

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Chris Wortley's Overview

Current
  • Airport Parking Consultants,Pre Booking Consultants, M & E-commerce Consultants ✈ 🚙🚲 💻 at Chris Wortley Limited
Past
  • Interim Head of Parking Services at Royal Borough Of Greenwich
  • Business Development Director UK & Ireland at Success Charging
  • Retail Business Development, Parking Consultant/Business Lead at London Gatwick Airport
Education
Connections

500+ connections

Chris Wortley's Publications

  • Slow Train to Fast Train

    • Chris Wortley
    • October 6, 2013
    Authors: Chris Wortley

    Life changing experience, You think you know everything until you learn more and realise you know very little.........

  • Increasing Airport Commercial Revenue

    • The Moodie Report
    • May 28, 2011
    Authors: Chris Wortley

    Chris discuses how pre-booking of car parking can offer a myriad of benefits to airport operators.Market penetration & revenue improvement.

  • Car Parking-Watch This Space

    • Airport Focus International
    • April 4, 2012
    Authors: Chris Wortley

    Chris explains why airport car parking is an often neglected area for improving passenger experience and increasing commercial revenue.
    Without a doubt, the lion’s share of non-aviation commercial revenue is provided by the retail operations within airport departure lounges. We all know that getting the retail offer right by providing strong category management expertise, enticing the best retail brands that are most appropriate to your airport passenger profile, will result in optimised revenue

  • The Hidden Benefits for Car Parking Operations

    • The Moodie Report
    • June 22, 2011
    Authors: Chris Wortley

    Apart from the environmental benefits of Electric Cars, by installing charging points in Car Parks-Operators can reduce their operating cost and receive a healthy ROI

  • Should Regional Shopping Centre Car Parks Charge For Parking

    • Shopping Centre Magazine
    • April 2, 2013
    Authors: Chris Wortley

    What are the key drivers that influence customers to shop and chose between Town and City Centres or Regional Out of Town Centres

Chris Wortley's Experience

Airport Parking Consultants,Pre Booking Consultants, M & E-commerce Consultants ✈ 🚙🚲 💻

Chris Wortley Limited

October 2009Present (5 years) global operation

Chris founded his consultancy in 2009, focusing on airport & city centre parking. They fill a gap within the areas of parking pre-booking and eCommerce solutions

With an MBA from Henley Business School, he provides a clearly differentiated service that covers Retail, Parking, Mobile (M) & Online (E)commerce & Strategy.

Key strength:

"Understanding the on & off-line consumer; improving customer experiences when interacting with the first & lasting touch-points-Car Parks"

Chris has had many articles published on these specialisms
The consultancy provide Industry information to Investors and assists airports with transition during merger & acquisition, during change & post sale.

SERVICES

Providing Parking Consultancy Services to Companies in the Private & Public Sector
Specialising in the Global Airport Parking Environment, providing solutions for:

Optimising prices & increasing parking revenue
Due diligence pre acquisition
Advising on procurement, managing the procurement process and Tendering Documentation
Ecommerce-Optimisation of Search & Fulfilment Costs
Reducing Parking Operating Costs
End to end Web to Terminal experience for Airport Passengers with pre booking/IT functionality
Solutions for forecourt access control



EXPERTISE

European tendering & procurement Law (OJEU)
Delivery at the world's largest parking & pre booking operation
-London Gatwick Airport

CLIENTS

Airports

Belfast International Airport
Naples, Italia
Liverpool, John Lennon, Airport (YVR Group)
London City Airport
London Gatwick Airport
Orlando Sanford Airport
Stockholm Skavsta Airport

PUBLIC SECTOR CLIENTS

" On Street" Enforcement & "Off Street" Parking

City of Edinburgh
Birmingham City Council
Nottingham City Council
City of Salford
Warrington Borough Council
South Tyneside Council
Trafford Borough Council
St Helens Borough Council
Staffordshire Council
Derbyshire County Council
Lambeth Council
Royal Borough of Greenwich
London Borough of Hackney
Southend Council

Interim Head of Parking Services

Royal Borough Of Greenwich

September 2012November 2013 (1 year 3 months) Central London, uk

Providing a strategic and operational service to a major London Local Authority

Business Development Director UK & Ireland

Success Charging

Public Company; 51-200 employees; Automotive industry

August 2011August 2012 (1 year 1 month) Leicester

Global Start up business. Hired team of BDM's
Set strategic direction, engaged key stakeholders in public & private sector
Partnered with manufacturers, installers & energy companies to facilitate the creation of an infrastructure of Electric Vehicle (EV) charging stations

Retail Business Development, Parking Consultant/Business Lead

London Gatwick Airport

Privately Held; 1001-5000 employees; Airlines/Aviation industry

November 2009March 2011 (1 year 5 months) London Gatwick Airport

Drove top line Parking revenue for the worlds largest Parking Operation-34,000 Spaces/Lots

Set up a single operator parking to Terminal Operation

Worked with Call Centre provider to specify and set up Customer Service Centre dealing with > 500 Calls per day

Reduced suppliers from 8 to 1, drove out substantial operating costs from the Parking Operation

Lead business to replace and improve Airport pre-booking IT system, handling >2,000 Bookings per day. Improved conversion rate & market penetration whilst reducing fulfilment costs.

Developed higher end products and more targeted special offers

Identified future parking space requirements to accomodate passenger growth to 41 Million by 2018

New Business Director-Parking

VINCI Park UK Parking

Privately Held; 10,001+ employees; Consumer Services industry

April 2009November 2009 (8 months) United Kingdom

Providing parking solutions to local government and private clients who are looking for best value demonstrated parking services

Vinci Park are the largest parking operators in Europe, Chris was UK New Business Director with sole responsibility to develop new & existing business relationships within the private sector; Retail, Airports & Public Sector for On-street enforcement contracts & Hospital, University sector.
Contract durations of between 5 and 25 Years

General Manager-On Street Parking Services

APCOA Airport Car Parking UK

Privately Held; 1001-5000 employees; Facilities Services industry

April 2007April 2009 (2 years 1 month)

APCOA Outsourced Car Parking processes from Local Authorities, 5-10 year contracts
Operated Airport & City Centre Car Parking Operations

Chris operated across a portfolio of large and diverse car parking contracts with leadership responsibilities for >1,000 people
Full P&L acountability and responsibility for managing relationships; developing business with new/existing clients, that included:

City of Nottingham
Warrington Borough Council
South Tyneside Council
Trafford Borough Council
St Helens Borough Council
Staffordshire Council
Derbyshire County Council
Lambeth Council
London Borough of Hackney
Southend Council

General Manager-On Street Car Parking Operations

Central Parking System

Public Company; 10,001+ employees; CPC; Consumer Services industry

June 2005April 2007 (1 year 11 months) London, United Kingdom

General Manager of UK division of Central Parking Corporation of America (CPS)
CPS was purchased by APCOA in 2007
Chris retained within the new enlarged business to manage a larger portfolio of client contracts

Clients:
City of Edinburgh
Birmingham City Council
Nottingham City Council
City of Salford

Head of Sales

Barclay's Bank

Public Company; 10,001+ employees; BARC; Financial Services industry

March 2004June 2005 (1 year 4 months) Norfolk

Brand Specialist

Fishstreaming Ltd

January 2003June 2005 (2 years 6 months) Leicester

Provided Strategic consulting services to clients

Educational Institution; 201-500 employees; Education Management industry

January 2003December 2003 (1 year)

Cohort of 30 students from 4 continents, Develop strategic knowledge of Global business, transformation & intercultural analysis

Consulted with REAL companies on REAL assignments in USA, Europe, Asia & Australasia

Chris was elected by cohort colleagues as course representative, with responsibility to ensure that the college delivered value to the MBA experience

Regional Operations Manager

WH Smith Travel

October 1999October 2002 (3 years 1 month) North & Midlands

Lead a team of 36 Store Managers

Regional Manager

Waterstones

Privately Held; 1001-5000 employees; Retail industry

October 1992October 1999 (7 years 1 month) Central London

Lead the Central London Team that provided great bookshops and a third place destination in the Capital City

Area Manager

Dillons Bookstores

19911999 (8 years)

Brand Development Manager

Allied Carpet Stores

August 1989October 1992 (3 years 3 months) Midlands

Repositioned the Allied Carpet Brand

Chris Wortley's Certifications

  • Prince2 Project management Practitioner

    • APM Group
    • License 00049594-01-VVR2
    • July 2008 to June 2013
  • MBA

    • CNAA

Chris Wortley's Education

Henley Business School

MBA, International Business Strategy

20032004

This MBA had an international cultural biase and was completed by executives with at least 10 Years business experience across a diverse range of industries and sectors.

The group were specialy selected and limited to 30 students from all nationalities

Unlike many business schools; Henley did not rely solely upon case study in a classroom, but encouraged analysing and consulting with senior managers within companies during the learning experience across the world, working & Studying within different cultures

Henley is listed by The Economist Business Week and Management Today as one of the worlds top 20 business schools and for the last 5 years has continualy out performed most Ivy League institutions

Activities and Societies: Course representative Specialised in branding and marketing communications. In particular, I focused my dissertation on discovering how retail brands can attract and retain the younger consumer

Prince 2 Practitioner

PM2, Project Management

20082008

Attained a qualification at Practitioner level in Prince 2 Project Management to help lead others who reported to me and managed projects on a daily basis
Held position of Business lead at Gatwick Airport, working closely with Programme Manager to deliver a major Project that changed the way Customers at Gatwick Airport Interacted virtually
Also served as a Project Board Member
At Royal Greenwich, ensured that an IT solution procured to introduce payment for parking by mobile was successfully implemented.
An understanding of Prince 2 Methodology enabled me to understand what to expect; what my responsibilities were and most importantly, what needed to be done to keep the project on track

ESADE Business & Law School

MBA, Customer Service operations-Sony ESP

20032003

Worked on an assignment with Sony ESP, this involved Factory visits and presenting to their Senior Executive

Mt Eliza Business School

MBA, Leadership Utilities Manufacturing-Toyota

20032003

Six Sigma Assignment with Toyota at Melbourne, Australia

University of Georgia - Terry College of Business

MBA, Finance Strategy Marketing-P&G

20032003

Kingston Business School

Diploma in Management Studies, Business and Management

January 1988October 1990

Chris Wortley's Additional Information

Honors and Awards:

International Executive Master of Business Administration,Henley Business School 2004.

Diploma in Management Studies, Kingston Business School. UK. 1990

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Specialties

Airport parking, Regional shopping centre & event arenas

Planning & Operations

Future space & revenue planning/forecasting

Product development

Airport forecourt & terminal capacity control and charging

Pre booking systems

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