Christoph Mertens

Current

• Senior / Premium Support Engineer II at Novell GmbH

Past

• Senior / Premium Support Engineer II at Novell Netherlands B.V.
• Technical Support Engineer II at Novell B.V.
• Technical Support Engineer I at Novell GmbH Germany

• IT Specialist / Systems Integration at FAA Bildungsgesellschaft

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Education

• The Open University

Recommended

2 people have recommended Christoph

Connections

34 connections

Industry

Computer Software

Christoph Mertens’s Summary

Supporting Enterprise Customers such as Everett, Gothar Systems, Mainova, Deutsche Bank and Henkel

- 2nd Level Supporting a wide branch of Novell Products: SUSE Linux, IDM, GroupWise, ZENworks, BCC, NCS ..... just to name a few.

- Responsible for implementation and maintenance of monitoring tools at customer sites
- Analysis and troubleshooting of IT Services customers
- Provide periodic Performance and Analysis reports for customer systems
- Coordination with internal and external customers to resolve customer issues
- Primary Developer of Nagios monitoring solutions on Linux for Novell IT Services globally
- Project and Technical lead for Nagios implementation and maintenance at customer sites
- Development of Automation Solutions ( Automate )
- Development of Nagios plugins with Perl and BASH Scripting
- Development and deployment of EMEA IT Services Wiki
- Administration of Novell Managed Services customer user accounts utilizing eDirectory and LDAP
- IT Services relationship and technical owner for designated accounts
- SuSE Linux, Novell OES Linux, Novell Netware Server, and Novell Cluster First-Level Support and Administration
- Member of the Business Management System & Quality Team responsible for ISO9000/9001 certifications

Christoph Mertens’s Specialties:

- Linux, NetWare, Solaris, Unix and Windows operating Systems (Server and Workstation)

- Monitoring Software (Nagios, Cacti, Automate, SiteScope, SNMP, MRTG, Nimbus, NAudit, Sentinel)

- Programming Languages (PERL, HTML, VB Scripting, Shell scripting, Java Scripting, PHP, Java)

Christoph Mertens’s Experience

• Senior / Premium Support Engineer II

  Novell GmbH

  (Public Company; NOVL; Computer Software industry)

  March 2009 — Present (10 months)

• Senior / Premium Support Engineer II

  Novell Netherlands B.V.

  (Public Company; NOVL; Computer Software industry)

  July 2007 — March 2009 (1 year 9 months)

• Technical Support Engineer II

  Novell B.V.

  (Public Company; NOVL; Computer Software industry)

  September 2006 — July 2007 (11 months)

• Technical Support Engineer I

  Novell GmbH Germany

  (Public Company; 5001-10,000 employees; Computer Software industry)

  July 2005 — August 2006 (1 year 2 months)

• IT Specialist / Systems Integration

  FAA Bildungsgesellschaft

  (Computer Software industry)

  July 2003 — June 2005 (2 years )

Christoph Mertens’s Education

• The Open University

  BSc , Information Technology and Computing , 2007 — 2011 (expected)

  Passed Exams:
  M150 Data, computing and information
  T175 Networked living
  M255 Object-oriented programming with Java
  
  Ongoing Modules:
  T209 Information and communication technologies: people and interactions

Christoph Mertens’s Contact Settings

Interested In:

• career opportunities
• consulting offers