Christopher Lang

Current

• NOC/SOC Manager at Integrated Broadband Services, LLC

Past

• TAC Manager (East Division) at Charter Communications
• TAC Manager (TN KMA) at Charter Communications
• Sr. Network Operations Analyst III at Fifth Third Bank

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Education

• Northern Kentucky University

Recommended

35 people have recommended Christopher

Connections

312 connections

Industry

Telecommunications

Websites

• AIM (Interactive Media)
• SCSI
• Ruby On Rails

Christopher Lang’s Summary

12+ years experience in planning, developing and implementing information solutions and network operational center expansions facilitating corporate, division and departmental growth. Led multi-tiered cross-functional teams comprised of no less than 60 people with diverse IT, Networking and Web Development backgrounds. Designed and executed multiple system types in the areas of security, network, hardware, software, event controls, as well as policies and procedures. Adept at tiered support group management, installation, risk management, strategic thinking, event management, organization, team building, and problem solving. Proficient in customer service, communication and negotiation skills. In-depth knowledge of both Network and Operating Systems (OS) troubleshooting platform applications. Well-rounded IT background of infrastructure installation, network monitoring and fault management (networks, systems, web-based).

Christopher Lang’s Specialties:

Organizational Skills; Strategic Thinking; Event (Outage) Management; Timelines/Recaps; Critical Event Bridges; Customer Service, Communication; Negotiation Skills; Business Management Administrative Solutions; Audits and Risk Management; Security Assessment and Loss Prevention; Business Continuity/Disaster Recovery; Reporting; Team building; Incentive Program; Mentoring; Coaching; Training Instructor; Problem solving

Christopher Lang’s Experience

• NOC/SOC Manager

  Integrated Broadband Services, LLC

  (Privately Held; 51-200 employees; IBBS; Telecommunications industry)

  April 2008 — Present (1 year 9 months)

  Oversee, manage, organize, plan, and direct the activities of a 24x7 surveillance and Network Operations Center (NOC). Ensure that the highest reliability and accessibility of the agency’s technical infrastructure. Work to develop and implement management tools and processes to improve the NOC capabilities. Ensure quality service levels across all markets. Manage the technical team that supports the NOC in the Network, and SOC areas. Provide real time responses to end users, technical support groups and Management. Perform metric analysis of faults. Perform pro-active network element status and health checks as part of normal surveillance activities. Work closely with internal groups to assure continued quality of service for customers. Follow change and configuration management standards and guidelines. Coordinates service restoration efforts with service providers, vendors and engineering support areas. Provide day-to-day operational support of multiple production Networks.

• TAC Manager (East Division)

  Charter Communications

  (Public Company; 10,001 or more employees; CHTR; Telecommunications industry)

  August 2006 — March 2008 (1 year 8 months)

  Developed Engineering and Technical Operations Technical Assurance Center (TAC) Strategy and vision for proposed structuring project into a single Divisional facility. Planned, developed, implemented and completed proposal through project execution, staffing, architecture, and capacity planning. Development and deployment of Event (Outage) Management responsibilities. Implementation of process and procedures for event management. Construction and deployment of TAC Training Matrix. Development of Contacts On-call Database. Fault management efficiencies and outage isolation through “home grown” web enhanced scripting application. Managed Web Development of multiple scripts and platforms including Perl and Ruby on Rails scripting as well as Java based applications internally.

• TAC Manager (TN KMA)

  Charter Communications

  (Public Company; 10,001 or more employees; CHTR; Telecommunications industry)

  July 2005 — August 2006 (1 year 2 months)

  Developed Engineering and Technical Operations Technical Assurance Center (TAC) Strategy and vision for proposed structuring project into a single Divisional facility. Planned, developed, implemented and completed proposal through project execution, staffing, architecture, and capacity planning. Development and deployment of Event (Outage) Management responsibilities. Implementation of process and procedures for event management. Construction and deployment of TAC Training Matrix. Development of Contacts On-call Database. Fault management efficiencies and outage isolation through “home grown” web enhanced scripting application. Managed Web Development of multiple scripts and platforms including Perl and Ruby on Rails scripting as well as Java based applications internally.

• Sr. Network Operations Analyst III

  Fifth Third Bank

  (Public Company; Information Technology and Services industry)

  October 1998 — July 2005 (6 years 10 months)

  Developed Production and Technical Services Command Center Strategy and vision for proposed re-structuring project. Implemented strategy and facilitated move of department in single facility.

Christopher Lang’s Education

• Northern Kentucky University

  Associates , Art , 1998 — 2001

  Activities and Societies:

  Associates Degree in Art; Minored in Business Management; Introduction to Business; Business Ethics; Concepts in Organizational Behavior; Fundamentals of Marketing; Concepts in Customer Service; Financial Principles; Conflict Management; Business Communication Essentials; Computer Applications; Professional Development; Principles of Management; Advanced Financial Principles; Managing Teams and Individuals; Decision Making in Negotiations; Advanced Business Communication

Additional Information

Christopher Lang’s Websites:

• AIM (Interactive Media)
• SCSI
• Ruby On Rails

Christopher Lang’s Interests:

Organizational Development, Strategic Planning, Corporate Financial Reporting, Six Sigma Manufacturing, Extreme Programming, Digital Photography, Community Theater, Professional Networking, Usability Research, International Travel, Gourmet Cooking, History, Literature, Architectural History, Reading

Christopher Lang’s Groups:

Association for Interactive Media (AIM), ISEA: the Inter-Society for the Electronic Arts, Society for Computer Simulation International

•    IASE
•    International TV Professionals
•    eOffice
•    Executive Suite
•    International Association of Software Architects
•    FountainBlue
•    Linked:HR (#1 Human Resources Group)
•    Telecom Professionals
•    Innovation People Expert Innovators Creative Network
•    CISCO
•    Atlanta Linking
•    Six Sigma Professionals ( SSP )
•    Lean Six Sigma
•    NetworkingPros
•    HDTV Group
•    AWA - Advanced Web Analytics (+1000 Web Analytics members)
•    Six Sigma for Business
•    .NET People
•    LinkedCincinnati
•    Technology Leaders Association
•    Front End of Innovation
•    Cable-TV
•    IT Recruiters
•    Database Experts
•    Generation X
•    Leading International Open Networkers (LION)
•    Project Managers Group
•    The Executive Search Group
•    Facebook network
•    Plaxo Pulse
•    Bloomberg User
•    RE:FOCUS ON CAREERS
•    Club CEO
•    Business Process Improvement
•    CTAM
•    Risk Managers
•    Charter Communications Alumni
•    The Official John McCain - Sarah Palin 2008 Group
•    Republican National Committee
•    Storage: SAN, NAS
•    Worldwide Digital Signage Network
•    DOCSIS 3.0
•    Millionaire Business Club
•    The Global Business Development Network
•    Society of Cable Telecommunications Engineers
•    The Centrics Group
•    US Cable Industry
•    Fifth Third Bank Alumni

Christopher Lang’s Honors:

Jr. Executive Education Program
Managing Conflict
Management Escalation
Process and Procedures
Effective Communication
Human Resources Policy
HR Procedures
Job Expectations
Coaching for Improved Performance
Corrective Counseling
Performance Appraisals
Focus on Excellence
Fundamentals of Leadership
Managing through Change
Leadership Connect

Christopher Lang’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch