Christopher Dickson

Current

Director Data Services and Reporting at Rainmaker Systems

Past

Senior Project Manager at Rainmaker Systems
IT Manager at Rainmaker Systems
MIS Manager at ibooks.com

Chicago Information Systems Manager at Brook Furniture Rental

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Education

Texas State University-San Marcos
Southern Illinois University, Carbondale

Recommended

4 people have recommended Christopher

Connections

181 connections

Industry

Information Technology and Services

Websites

Christopher Dickson’s Summary

I have a diverse blend of managerial, technical and operational skills and am adept at designing and delivering solutions to complex business problems. I excel at building effective and productive working relationships with clients and staff in cross functional areas at all levels of the organization. I have served in many of the major functional areas in the information technology field including helpdesk, telephony, networking, data, business analytics, product and project management.

Christopher Dickson’s Specialties:

Lead Generation. Demand Generation. Reporting Services. Systems Integrations. And if all else fails elbow grease and duct tape when needed.

Christopher Dickson’s Experience

Director Data Services and Reporting

Rainmaker Systems

(Public Company; RMKR; Information Technology and Services industry)

October 2006 — Present (3 years 2 months)

Manage an international team which provides data, application and reporting services to a roster of diverse technology companies working in a highly dynamic environment. I have worked with all levels of internal and client staff to document requirements, plan solutions and deploy technology resources to meet the client’s needs. I currently support the growth of major strategic accounts by directing a team which supplies key technology services that facilitate global lead generation, marketing and sales activities. In my tenure I have increased the operational efficiencies of the data services group by driving automated technologies and solutions while keeping a high level of client satisfaction. I have continuously championed and implemented process improvements across the enterprise as part of my everyday management responsibilities including assisting in areas for which I have no direct line of business responsibility for.
Senior Project Manager

Rainmaker Systems

(Marketing and Advertising industry)

January 2006 — October 2006 (10 months)

IT project manager on an international campaign roll out which resulted in over 3 million dollars of revenue for the client in less than 5 months. This campaign served the client’s inbound sales inquiries around the clock utilizing a multi-channel touch strategy. While serving in this role I also managed a team of reporting specialists that created internal and external metric reports that displayed ROI on the client’s investment, tracked internal performance metrics and provided company executives with business intelligence used to make key business decisions.
IT Manager

Rainmaker Systems

(Marketing and Advertising industry)

March 2002 — January 2006 (3 years 11 months)

Managed an IT staff that provided support for a 400-person company. I played a key role in combining and assimilating technology resources during two mergers and acquisitions. I served as a project manager for the creation of an executive information system. I led the technology team during the transition of the 75 person Dell services sales division from California to Texas. Increased efficiency and cut costs for the IT department with a decrease in head count by managing to increase internal efficiencies by rolling out a new ticketing/workflow system. Manage the replacement of nearly 400 desktop PC’s in the Austin facility. Redesigned and stabilized the company’s network, backup and reporting systems. While serving in this position I was also responsible for the selection, procurement, setup, and maintenance for all computer software and hardware for the Austin division of Rainmaker Systems.
MIS Manager

ibooks.com

(Consumer Goods industry)

July 1999 — May 2001 (1 year 11 months)

Manage an IT staff that provided support for a dynamic 120-person start up company in a mixed environment of Linux and Windows servers and workstations. Built and managed the internal technology infrastructure at company growth rates exceeding 500 percent the first year. As employee number 15 I served as the company’s first IT operations resource. I was primarily responsible for procurement, setup, and maintenance of all internal computer software and hardware in a 24/7 production environment. Planned, managed and coordinated the company’s move to a new location. Had the unfortunate job of selling off all of the company’s technology assets when the company finally shut the doors in May of 2001.
Chicago Information Systems Manager

Brook Furniture Rental

(Privately Held; 201-500 employees; Furniture industry)

October 1994 — May 1999 (4 years 8 months)

Managed the IT staff that provided support to a 100 person company in 5 furniture showrooms, 2 furniture distribution centers, and the company’s corporate offices. I was the primary coordinator of the company’s Y2K testing and compliance efforts. In this role I also served as the primary corporate technology trainer.

Christopher Dickson’s Education

Texas State University-San Marcos

MBA , Business Administration , 2002 — 2005
Southern Illinois University, Carbondale

BS , Computer Science. , 1991 — 1994

Activities and Societies:

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