Christopher Johnson

Current

Systems Analyst / Programmer at Northwestern University

Past

Support Specialist Level 2 at Northwestern University
Archive Manager at R&B Group
Systems Administrator at Bowne Business Solutions

Desktop Publisher/Word Processor at Norrell

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Education

Columbia College Chicago
University of Illinois at Urbana-Champaign

Connections

70 connections

Industry

Information Technology and Services

Christopher Johnson’s Summary

An Information Technology services professional who began as a Desktop Publisher in the print industry, which expanded to include being an IT Support Specialist, as well as a Web programmer. I am able to combine my educational and IT support skills to offer to clients a unique customer service experience.

Christopher Johnson’s Specialties:

Remedy Programmer
Perl Programmer
CSS
HTML
XSLT

Christopher Johnson’s Experience

Systems Analyst / Programmer

Northwestern University

(Educational Institution; 1001-5000 employees; Higher Education industry)

2007 — Present (2 years )

Application development and administrator support for the Remedy system, which provides help desk and change management support for the University’s Information Technology Division. Gather business requirements, design, program, and implement new applications on the Remedy ARS platform. Troubleshoot and resolve issues with locally-written applications and off-the-shelf modules running on the Remedy platform. Communicate with the software vendor to report and resolve issues with the Remedy system, Remedy modules, or locally-developed applications running on the Remedy platform. Provide administrator support for the Remedy system including but not limited to account management, approve change requests, migrating code to production, monitoring system performance, administering user licenses. Planning and executing system upgrades.
Support Specialist Level 2

Northwestern University

(Information Technology and Services industry)

2000 — 2007 (7 years )

Developed customized installer packages for various commercial as well as in house applications. Developed web applications using perl, Java-Script, and XSLT. Authored and developed web pages for Technical Support Services' web server using Collage, Dreamweaver, FatWire, Photoshop, and BBEdit. Backup Administrator for the department's desktop computers using Retrospect. Account Administrator for the University's Calendar database using Meeting Maker. Account Manager for the University's ListServ Server. Systems Administrator for the university's Software Server. Application Manager for the University's search engine server. Assisting in the development and delivery of training programs.
Archive Manager

R&B Group

(Printing industry)

1998 — 1999 (1 year )

Maintained and scheduled backup sets for the company's NT file server using Backup Exec. Established and maintained users through NT User Manager. Archived and cataloged completed jobs for future retrieval using Canto Cumulus and Filemaker Pro. Retrieved archived job assets for use with new job requests. Collected completed job files for shipping utilizing Quark Xpress and PreFlight Pro; then delivered the collected job files to clients or other print shops utilizing Adaptec Toast, 4-Site ISDN, Wam!Net and Netscape Communicator.
Systems Administrator

Bowne Business Solutions

(Public Company; 1001-5000 employees; BNE; Outsourcing/Offshoring industry)

1997 — 1998 (1 year )

Maintained and configured the departments NT file and print server. Established and maintained users through NT User Manager. Maintained and scheduled backup sets for the departments NT file and print server using ArcServe. Participated in department wide roll-out involving up to 100 computer installations and configurations of Windows 95, Windows NT Workstation, Windows 3.1 and Macintosh workstations. Provided answers and troubleshooting solutions for customers and employees relating to Novell, NT, TCP/IP, and AppleTalk network connectivity issues. Developed training exercises for other employees to become more familiar with desktop publishing software used on site. Developed standards and procedures to help improve productivity. Developed billing and troubleshooting databases in FileMaker Pro for the corporate publishing department.
Desktop Publisher/Word Processor

Norrell

(Public Company; 1001-5000 employees; Staffing and Recruiting industry)

1993 — 1997 (4 years )

Designed and formatted internal as well as external documents and customized layouts for Ameritech using desktop publishing software as well as Microsoft Office software. Formatted SGML documents for use on Ameritech's IntraNet server. Consulted with clients on large projects to assure client satisfaction. Promoted to Technical Support Contact in 1997. Responsibilities included: Maintaining and configuring users using Appleshare. Maintained and scheduled backup sets using Retrospect. Participated in department wide roll-out involving up to 100 computer installations and configurations of Windows 95, Windows 3.1 and Macintosh workstations. Provided answers and troubleshooting solutions for customers and employees relating to Novell, TCP/IP, and AppleTalk network connectivity issues. Developed training exercises for other employees to become more familiar with desktop publishing software used on site. Developed standards and procedures to help improve productivity.

Christopher Johnson’s Education

Columbia College Chicago

BA , Sound Engineering , 1992 — 1998
University of Illinois at Urbana-Champaign

BS , Music Education , 1986 — 1989

Activities and Societies:

Music Educators National Conference (MENC) Student Chapter, American Choral Directors Association (ACDA), Concert Choir section leader, Intramural Volleyball team captain.