National Account Manager at Experient, Inc.
Kansas City, Missouri Area
- Current
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- National Account Manager at Experient, Inc.
- Past
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- Director of National Accounts, Senior Account Executive at Marriott International
- Director of National Accounts/SAE, at Baltimore Marriott Waterfront
- Senior Sales Manager at Chicago O'Hare Marriott
- Sales Manager at Hunt Valley Marriott
- Sales Manager at Adam's Mark Hotel - Kansas City
- Sales Manager at Holiday Inn Overland Park
- Education
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- University of Missouri-Kansas City
- Recommended
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1 person has recommended Christine - Connections
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37
connections
- Industry
- Events Services
- Websites
Christine Pennel-Jones’s Summary
I joined the Experient Sales Network in 2007 after a 17-year career as a hotelier, with the last 10 years representing (3) different Marriott hotel properties. I substantially grew market share for the Anaheim Marriott and built an entire account base for the Baltimore Marriott Waterfront serving as Director of National Accounts in Pre-Opening, then opening the hotel. Before my time in Anaheim & Baltimore, I enjoyed working with the O’Hare Marriott, Hunt Valley Marriott & Adam’s Mark Hotel in Kansas City.
My greatest accomplishment is spending time with & raising my six year-old son with my husband of 18 years. I enjoy reading non-fiction, documentary movies & international volunteerism.
Christine Pennel-Jones’s Specialties:
Hotel contract negotiations-- having negotiated over $50 million in hotel revenues during tenure with Marriott.
Also, SITE SELECTION services. Check my blog out to see insider information derived from site visits to San Diego, New Orleans, Kansas City, San Mateo & many other cities. You can find me at: http://christinepenneljones.vox.com/
Christine Pennel-Jones’s Experience
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National Account Manager
Experient, Inc.
(Hospitality industry)
May 2007 — Present (1 year 8 months)
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Director of National Accounts, Senior Account Executive
Marriott International
(Public Company; 10,001 or more employees; MAR; Hospitality industry)
June 1997 — April 2007 (9 years 11 months)
2004 – 2007 Senior Account Executive, Anaheim Marriott
• Radically grew market segment in 2 years (from historical 6,000 room nights to 24,000 room nights) by developing & executing brand new account strategy
• Proactively developed & managed account relationships with Key Stakeholders both internal and external, driving revenue and increasing market share
• Forged new relationships within all internal sales Channels to capture attention & generate business
• Developed & implemented sustained aggressive solicitation effort to increase business
• Successfully managed Remote Office in Western Region
• Demonstrated strong financial management skills, knowledge of overall hotel operation.
• Thorough understanding of revenue management functions and account profitability
• Mentored Junior Sales managers
• Consistently achieved Annual Sales Goals by at least 105% -
Director of National Accounts/SAE,
Baltimore Marriott Waterfront
(Public Company; 10,001 or more employees; MAR; Hospitality industry)
February 2000 — December 2003 (3 years 11 months)
• Consistently Achieved Annual Sales goals at 110%
• Led Hotel Pre-Opening association sales team in association strategy
• Built & created entire account base in market segment
• Mined account sources for target accounts fitting hotel selling strategy & aggressively solicited
• Developed relationships with strategic target accounts by sales calls, organizing familiarization tours & hard-hat site visits to construction site
• Established strong market presence in Marriott’s Northeast, Midwest & West Coast National Account organization & extensive client base
• Directed & developed program content as Program Committee Chair for local PCMA chapter -
Senior Sales Manager
Chicago O'Hare Marriott
(Public Company; 10,001 or more employees; MAR; Hospitality industry)
June 1998 — February 2000 (1 year 9 months)
• Achieved Annual Sales goal at 137%
• Acted as Director of Sales over DOGS’ leave (3 months) in forecasting & developing sales strategy
• Mentored & trained Sales Managers
• Developed & presented hotel training courses on Leadership & on Group Sales Agreements/Contracts
• Proactively Led Needtime Council for Chicagoland Marriott Hotels
• Served as Team Leader on Association Forum Holiday Showcase committee
• Awarded “Special Achievement “ Award for contributions to hotel -
Sales Manager
Hunt Valley Marriott
(Public Company; 10,001 or more employees; MAR; Hospitality industry)
July 1997 — June 1998 (1 year)
• Achieved Sales Goals at 128%
• Increased market segment ADR by over $13.00
• Developed innovative strategy which increased group capture ratio to hotel outlets by over 30%
• Created sales strategy which grew market segment by over 40% from previous year
• Awarded “New Member of the Year” by SGMP National Capital chapter in Washington DC for outstanding contributions to chapter
• Awarded “Iron Man of the Quarter” for unsurpassed sales contributions in hotel’s history
• Identified & Recruited $1.2 million account which actualized in distressed need time -
Sales Manager
Adam's Mark Hotel - Kansas City
(Privately Held; 1001-5000 employees; Hospitality industry)
October 1991 — July 1995 (3 years 10 months)
• Consistently exceeded Sales Booking Goals
• Promoted from entry-level sales (Tour & Travel) to Corporate Market Segment, then Association Market
• Served on Board of Directors for HSMAI
• Edited HSMAI newsletter
• Kansas City Chamber of Commerce Education Committee & Ambassador’s Club -
Sales Manager
Holiday Inn Overland Park
(Public Company; 5001-10,000 employees; Hospitality industry)
1987 — 1991 (4 years)
1989 – 1991 Sales Manager, Holiday Inn-Overland Park, KS
• Oversaw public relations for hotel
• Consistently exceeded Sales Booking Goals
• Designed successful promotional project which received TV & radio coverage
• Wrote & designed brochure for city-wide cooperative venture
• Managed corporate, tour & travel and special markets segments
Christine Pennel-Jones’s Education
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University of Missouri-Kansas City
1983 — 1987
Additional Information
Christine Pennel-Jones’s Websites:
Christine Pennel-Jones’s Interests:
Technology, Documentaries, Non-fiction books, yummy burritos, people who don't take themselves too seriously
Christine Pennel-Jones’s Groups:
International FoodAid Conference, PCMA
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APEX - Accepted Practices Exchange
Christine Pennel-Jones’s Honors:
RECOGNITION
Marriott related: Presidents Circle Award Winner 2006, 2005, Golden Circle winner numerous quarters from 1998-2006, “Sales Team of the Year” Award for Marriott Mid-Atlantic Region 2001, “Best Overall Sales Team of the Year” for Marriott Midwest Region 1998, “Special Achievement Award” for contributions to O’Hare Marriott 1999, “Iron Man of the Quarter” award for unsurpassed contributions to Marriott’s Hunt Valley 1998
Industry Related: “New Member of the Year” by SGMP National Capital chapter in Washington DC for outstanding contributions to chapter (1997-1998), Team Leader on Association Forum’s Holiday Showcase Committee 1999-2001, Certified Association Sales Executive (CASE) designation, Program Committee Chair for PCMA Heartland Chapter 2003-2004
Christine Pennel-Jones’s Contact Settings
Interested In:
- consulting offers
- new ventures
- expertise requests
- business deals
- reference requests
- getting back in touch
