Christina Jones

Christina Jones

at The Daniel Group

Location
Charlotte, North Carolina Area
Industry
Research

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Christina Jones's Overview

Current
Past
Education
  • Bellefonte Area High School
Connections

120 connections

Websites

Christina Jones' Summary

TDG targets companies that serve businesses. Its program is a proven process to measure, manage and improve customer service. The Daniel Group’s LinkConnect online system provides timely and easy access to customer feedback. This information can be translated into action that builds customer loyalty and company profits. The Daniel Group also provides strategic business planning and market research programs to identify new sources of customers. All its services are designed to help companies find new customers and strengthen connections with existing ones.

Specialties

Continuing Education Classes:
~Leadership for Lead Employees I. (The Employers Association in Charlotte, NC)

Christina Jones' Experience

Research Team Leader II

The Daniel Group

Privately Held; 51-200 employees; Research industry

November 2009Present (4 years 11 months)

All of the roles and responsibilities of Team Leader as well as monitoring interviewers, assist in training new employees, help develop new training materials throughout the year, assist with monthly interviewer assignments for clients, edit surveys in LinkConnect System and monitor monthly productivity of interviewers.

Research Team Leader

The Daniel Group

Privately Held; 51-200 employees; Research industry

January 2008November 2009 (1 year 11 months)

Supervise a team of interviewers and manage client accounts. Daily monitoring of each interviewer's progress and adjusting the team accordingly, ensure the survey goals are met for the team; working with other Team Leaders to ensure the overall survey goal is met for month. Manage concerns and outages with the phone system and LinkConnect System. Also answer any questions from interviewers regarding scheduling and client questions.

Research Assistant I

The Daniel Group

Privately Held; 51-200 employees; Research industry

November 2006December 2007 (1 year 2 months)

Conduct phone interviews for our clients using the LinkConnect system in a highly professional manner. Listen well to the customers to determine whether they are satisfied, dissatisfied, indifferent, or if there are any hidden issues. Report disputes, opportunities and concerns to our clients via the LinkConnect system.

Customer Service Representative

The Hartford

Public Company; 10,001+ employees; HIG; Financial Services industry

November 2000July 2004 (3 years 9 months)

Answered incoming calls from insured and agents regarding policies, billing inquires including processing payments, process change request and solve problems in a timely fashion. Mentored current team members to help meet team goals and new team members to learn procedures of the job.

Travel Services Associate

Rosenbluth International

Privately Held; 1001-5000 employees; Leisure, Travel & Tourism industry

September 1999November 2000 (1 year 3 months)

Issued tickets, Processed Refunds/Voids in a timely manner, answered phones when call volume was high. Also kept track of phone statistics on a daily basis and deposited all commission checks received.

Christina Jones' Skills & Expertise

  1. Microsoft Office
  2. Customer Service
  3. Research
  4. Microsoft Excel
  5. PowerPoint
  6. Team Leadership
  7. Microsoft Word
  8. Management
  9. Leadership
  10. Public Speaking
  11. Training
  12. Access
  13. Editing
  14. Social Networking
  15. Market Research
  16. Project Management

Christina Jones' Education

Penn State University

Psychology-Business Option, Psychology

20112016 (expected)

Dean's List

School name: South Hills School of Business & Technology

General Business, Travel

19981999

Lock Haven University of Pennsylvania

19941998

Activities and Societies: Sigma Kappa Sorority

Bellefonte Area High School

Bellefonte Area High School

19901994

Christina Jones' Additional Information

Websites:
Groups and Associations:

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