
Tech Center Manager at The Public Library of Cincinnati and Hamilton County
Cincinnati Area

Tech Center Manager at The Public Library of Cincinnati and Hamilton County
Cincinnati Area
A motivated and organized information professional and educator with experience in personnel management, project management, and collaborative documentation resources; Dynamic written and verbal communication skills and a keen ability to implement ideas in a creative problem solving approach; Possesses a strong working knowledge of Web design, information architecture, and database technologies; A proven success record in curriculum development, and technical resource implementation; Able to work well independently and on a team utilizing strong interpersonal skills.
Collaborative resource implementation, collection development, curriculum development/training, project planning and execution.
(Libraries industry)
January 2009 — Present (11 months)
Manages the personnel and daily operations of the TechCenter, a department that serves nearly 250,000 patrons annually in the busiest library in the country.
Promotes computer literacy by facilitating community computer classes and workshops.
Developed the library's first curriculum for older patron computing classes taught across multiple branches.
(Higher Education industry)
October 2008 — March 2009 (6 months)
Consultative appointment. Responsible for collection development, technical knowledge resource implementation, and student and faculty training.
(Public Company; 10,001 or more employees; FITB; Banking industry)
December 2005 — January 2008 (2 years 2 months)
_Responsible for ATM and debit card conversions for national and international clients._
Presented over 25 client training seminars across 10 states which improved efficiency of banking operations.
Insured up to date knowledge by training financial institution managers on ATM balancing, card management, account reconciliation, exception items, reporting, and processing methods.
Utilized interpersonal projects and interactive resources to train others in creative and effective ways.
Streamlined internal document retrieval by developing and implementing a searchable wiki and standardized document format that was utilized by 30 Project Managers.
Implemented concurrent ATM and debit card solutions by collaborating with clients, internal programmers, EFT processors, and debit networks using consultative information gathering, complex scheduling, and DMAIC methodology.
(Public Company; 10,001 or more employees; BKS; Retail industry)
August 2001 — November 2005 (4 years 4 months)
_Managed inventory that earned a record $5 million in annual sales during my tenure._
Facilitated and enhanced community outreach programs by coordinating and hosting author signings, writing workshops, and poetry groups.
Organized and hosted the store’s first poetry workshop.
Monitored sales and merchandised non-fiction section maintaining inventory that appealed to the community thus increasing sales volume.
Delegated sales and merchandising strategies to a bookselling team of 30 people.
Collaborated with publishers and regional buyers to meet store and customer needs thus satisfying current demands and interests.
MS , Library and Information Science , 2007 — 2008
BA , English , 2000 — 2004
Minored in Education Studies, and spent one year teaching English in local high schools.
Information Architecture, Metadata Creation, Thesauri and Controlled Vocabulary Implementation, Research, Collaborative Resources, Curriculum Development
Kentucky Library Association, 2007-Present
Certifications:
Six Sigma Green Belt, 2008