Field Technical Sales Support at Lenovo
Dallas/Fort Worth Area
- Past
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- Field Technical Sales Support at Lenovo
- Sales Engineer at ImageWare Systems
- Pre Sales Engineer at Compuware
- Bilingual Elementary Teacher at Dallas Independent School District
- Pre Sales Engineer at Ethentica
- Programmer Analyst at Ajilon
- Programmer Analyst at AT&T
- Education
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- DISD Alternative Certification Program
- The Chubb Institute
- Rutgers, The State University of New Jersey-New Brunswick
- Recommended
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4 people have recommended Chris - Connections
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70
connections
- Industry
- Computer & Network Security
- Websites
Chris Puglisi’s Summary
SALES ENGINEER
Accomplished Pre & Post Sales Engineer with superior analytical skills and a strong commitment to customer service. Experienced at analyzing issues and implementing systems to increase customer satisfaction, quality, and efficiency. Uses extensive planning skills to effectively translate strategic business needs into effective tactical goals. Seeking challenging role as a Pre Sales Engineer for a leading software provider. Fluent in Spanish.
Chris Puglisi’s Specialties:
Biometrics, Pre Sales, presentations, QA, Automated testing tools, banking, telecom
Chris Puglisi’s Experience
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Field Technical Sales Support
Lenovo
(Privately Held; Computer Hardware industry)
June 2007 — January 2009 (1 year 8 months)
- Effectively demonstrated and communicated the value of Lenovo ThinkVantage Technologies, LANDesk, Intel vPro, Safend, Softex, Computrace and Utimaco SafeGuard.
- Consistently helped Account Reps to achieve or exceed quotas by providing technical pre and post sales support.
- Recommended appropriate hardware models based on customer specifications and verified compatibility of optional hardware components.
- Troubleshooted customer technical issues both onsite and remotely and provided resolutions in a timely manner.
- Worked with Level 2 Support team to manage escalations of unresolved technical issues.
- Contributed to Lenovo Forums website by answering customer questions. -
Sales Engineer
ImageWare Systems
(Public Company; 51-200 employees; IW; Computer Software industry)
December 2005 — June 2007 (1 year 7 months)
Sales Engineer & Project Manager - Biometric Identity Management Middleware Solutions
• Created and presented product demonstrations of ImageWare’s Biometric Identity Management enterprise middleware solution via web conference and at customer sites in U.S. and Latin America.
• Developed technical sections of proposals and answers to RFPs.
• Translated client reporting or analysis objectives into solutions based on implementation or configuration.
• Provided input / involvement in product related services engagements (scoping, SOW creation, positioning).
• Translated User and Training manuals into Spanish for new releases.
• Planned, directed, and managed designated projects for existing and new client engagements.
• Ensured that project objectives are accomplished in accordance with outlined priorities. -
Pre Sales Engineer
Compuware
(Public Company; 5001-10,000 employees; CPWR; Computer Software industry)
September 2003 — March 2005 (1 year 7 months)
• Created and presented software demonstrations of Compuware’s QACenter automated testing tools to CIO’s, CTO’s, management, developers, and non-technical staff at various Fortune 500 clients.
• Developed specifications for Proof-of-Concept (POC) and demonstrations based on customer requirements.
• Supported and resolved technical issues during software installation and trial period.
• Maintained an in-depth technical understanding of all enterprise application testing software products and services.
• Developed, coordinated, and facilitated Presentation Skills Workshop to new and existing staff to enhance performance at client demonstrations in order to effectively market and sell company product and services. -
Bilingual Elementary Teacher
Dallas Independent School District
(Educational Institution; 10,001 or more employees; Education Management industry)
September 2001 — September 2003 (2 years 1 month)
• Instructed bilingual Kindergartners and First Graders as well as accelerated English to Spanish-speaking adults.
• Designed lesson plans and age-appropriate activities to adhere to established public school curriculum.
• Developed educational programs and alternative methods of learning to increase retention of learned material.
• Advised adult students on educational issues to promote optimal levels of learning performance. -
Pre Sales Engineer
Ethentica
(Computer Software industry)
October 2000 — February 2001 (5 months)
• Authored software architecture diagrams for Product Requirements Document and respond to customer RFP’s.
• Assisted sales team with validation of sales opportunities, customer discovery, and solution architecture.
• Identified prospective client’s needs in order effectively sell Ethentica’s Biometric product solutions. -
Programmer Analyst
Ajilon
(Public Company; 10,001 or more employees; ADO; Information Technology and Services industry)
April 1997 — February 1999 (1 year 11 months)
• Worked at clients Sprint and Bank of America
• Unit tested Cobol and CICS online programs that used tools such as Xpediter, Abend-Aid, and File-Aid.
• Conducted system analysis activities and documented technical and programming specifications.
• Engineered REXX routines to display TSO/Dialog Manager menu user panels to input test cases. -
Programmer Analyst
AT&T
(Public Company; 10,001 or more employees; T; Telecommunications industry)
February 1993 — April 1997 (4 years 3 months)
Programmer & Analyst
- Trained and coached bilingual telemarketing representatives.
- Installed, maintained, and troubleshot in-house and vendor supplied packages.
- Provided extensive user interaction and support as well as mainframe assistance.
- Created ad-hoc programs and reports, updated databases and extracts, and tested new installs and enhancements.
- Served as liaison between Network Systems Department and external vendor to establish data lines connectivity.
Chris Puglisi’s Education
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DISD Alternative Certification Program
Teacher Certification , Elementary Education , 2002 — 2003
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The Chubb Institute
Diploma , Computer Programming , 1991 — 1992
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Rutgers, The State University of New Jersey-New Brunswick
BA , Spanish, Labor Studies , 1983 — 1987
- Activities and Societies:
- Honors English Program
Additional Information
Chris Puglisi’s Websites:
Chris Puglisi’s Interests:
Sales, Pre-Sales Demonstrations, Computers, Internet, Movies, Travel, Skiing, Technology
Chris Puglisi’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
