Chris Molloy

Past

Management Consultant at Aeropack Pty Ltd
Program Manager at HBOS Australia
Programme Manager, Retail Transformation at Telstra

Deputy Director of Contracts and Administration, Ceremonies, 15th Asian Games at David Atkins Enterprises
Independent Business Consultant at Central Office of Information
Marketing Consultant and Programme Director at BT Wholesale
Independent Business Consultant at Jack Morton Worldwide
Project Director at The Eventworks
Booking Agent at Harbour Agency

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Education

Thames Valley University
Thames Valley University
University of Auckland

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Recommended

6 people have recommended Chris

Connections

132 connections

Industry

Management Consulting

Websites

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Chris Molloy’s Summary

Creative Business Consultant delivering projects and programmes. Created, produced and delivered a variety of programmes on change management, business process improvement, engagement of people in change, vision and values, company integration, business plan integration, service delivery, CRM.
Worked with clients such as Qatar Government, British Telecom, Abbey National Bank, Sainsburys Supermarkets, Prudential Insurance, AXA Sunlife Insurance, AXA Shared Services, Kuoni Travel, Travelex, Bristol and West Building Society, UK Government Department of Work and Pensions, UK Government Home Office and Masterfoods(Europe), Telstra Australia, Westpac, HBOS Australia (Bankwest).

Chris Molloy’s Specialties:

Business Consultancy, Project or Programme Management, Change Management, Creative Marketing, Corporate Communications, Internal Communications, Contract Negotiation

Chris Molloy’s Experience

Management Consultant

Aeropack Pty Ltd

(Management Consulting industry)

February 2009 — June 2009 (5 months)

Engaged to consult on the restructure and transformation of a medium sized manufacturing business from the People and Performance perspective.
Responsibilities:
Analyse all the process flows in the manufacturing cycle and in shared support services
Conduct detailed task analysis
Develop matching job descriptions
Develop new lean business operating model
Conduct analysis of OH&S systems and compliance
Achievements:
Instigated and implemented a complete overhaul of all OH&S systems, processes and procedures to ensure compliance and delivery of a safe working environment.
Developed new strategy and changed the internal HR procedures saving over a million dollars annually.
Conducted detailed analysis of support services processes removing outdated work practices, redundant paperwork, and reducing headcount with substantial cost saving for the business.
Advised the GM on the set up and implementation of a new operating model and management plan and set up new management team.
Developed competency-based job descriptions for all members of staff,
Conducted assessment of all existing staff to assess their suitability for the newly designed positions
Provided gap analysis for training needs.
Program Manager

HBOS Australia

(Public Company; Banking industry)

November 2007 — July 2008 (9 months)

Achievements
• Developed and delivered innovative and forward thinking Recruitment and HR strategy significantly reducing costs and lead times to ensure successful delivery of the program;
• Aligned marketing and culture with wider corporate strategy to deliver cohesive brand to candidates and customers;
• Introduced and maintained the governance and reporting structure setting up working groups, steering groups with structured terms of reference;
• Member of Steering Group that developed and delivered the new wealth management/financial planning operating model now being implemented in the new branches;
• Designed and developed a completely new state of the art recruitment website with Taleo backend that aligned brand with recruitment marketing and provided an informative easy to use portal for potential candidates;
• Developed a strong cohesive multi-disciplinary team including outsourced vendors adhering to a tightly planned delivery model;
• Engaged major stakeholders in the program through building strong relationships both vertically and horizontally in the business from board level to shop floor;
• Through rigorous analysis of data and MI reduced marketing spend by fifty percent saving AUD5 million over three years whilst maintaining quality and quantity of targets through effective planning, resource management and disciplined budgeting;
• Provided thought leadership into a revised HR strategy for the whole of the business that separated volume recruitment from specialist recruitment, providing improved people development and assessment processes.
Programme Manager, Retail Transformation

Telstra

(Public Company; TLS; Telecommunications industry)

May 2007 — October 2007 (6 months)

Achievements
• Set up and established the Program Office, developed strategy based on data analysis, engaged stakeholders, managed all program/project related issues and risks, implemented program governance frameworks with terms of reference, planned and monitored program milestones and facilitated high level programme forums;
• Developed and presented the business case for the program;
• Developed a detailed view of the ideal customer experience and developed strategy to deliver it;
• Project managed the development of the full IT life cycle of a futuristic touch screen portal for customers to choose and compare products, including requirements gathering, vendor management, contract negotiation and management, milestones, testing and implementation;
• Advised the client on the entire process of planning, setting up and managing a complex program of work, breaking it down into work-streams and projects, and instituting procedures on mapping the priorities, measuring KPIs and value add, interdependencies and deliverables;
• Using proven project methodologies (PMI) initiated and managed all the governance procedures for the programme, including reporting structure and procedures, programme interdependencies, steering committee including terms of reference, meeting schedules, document and quality tracking procedures, and risk and issues registers, mitigation and tracking;
• Developed the Program Plan with prioritised milestones and schedules to deliver planned benefits;
• Set up and managed the resource plans, mapping roles, responsibilities, accountabilities and KPIs within the team;
• Mapped and managed the interdependency between the transformation programme and business as usual using proven change management methodologies;
• Developed and started the implementation of the cultural change needed to ensure this transformation becomes business as usual;
• Known and seen as a mentor and consultant to the team on all aspects of the program of work.
Deputy Director of Contracts and Administration, Ceremonies, 15th Asian Games

David Atkins Enterprises

(Performing Arts industry)

April 2005 — November 2006 (1 year 8 months)

• Developed and oversaw all strategies, procedures, processes, tasks and responsibilities in setting up and managing HR, Admin, Tendering, Contracting, and IT&T departments
• Ensured compliance with contractual obligations to the client
• Undertook special projects and trouble shooting
• Reported on and monitored HR, IT&T, Office Management policies, procedures, and legal processes regarding adequacy and effectiveness
• Set up staff recruitment, engagement procedures, visa/residency processes
• Set up and managed procurement processes liaising with Legal Counsel
• Set up tender documentation and tender process
• Managed tender assessment and award and supplier contracts
• Set up and managed general purchasing processes
• Reported on supplier’s contract compliance
• Oversaw staff training procedures, including cultural awareness initiatives
Independent Business Consultant

Central Office of Information

(Management Consulting industry)

January 2005 — April 2005 (4 months)

The COI is the marketing arm of the British Government, responsible for all marketing, advertising, and communications for all Government departments.; I was approached by a Director of the COI (who had approached me on three previous occasions with offers to work for the COI) and offered the contract to be the Program Director and Business Consultant for a communications program for the Home Office of British Government.
Responsibilities
Created format and content and implemented communications program entitled "Tackling Drugs, Saving Lives". This was a series of nine projects benchmarking achievements to date in the program and communicating what still needed to be achieved. Advised client on content and delivery of content within the various communications forums. Directly managed a team of eight.
Achievements
Established the organisational structure and team needed to deliver the project.
Produced budget and delivered project within budget of UK£400,000.
Established and managed strong relationships with a very diverse group of internal and external stakeholders.
Program managed operation and delivery of the nine projects; establishing scope and objectives, developing programme strategy and determining resources and production.
Advised and trained internal staff and external experts on content and delivery of content, which was different for each specific project.
Developed strong relationships for the delivery of obligations of all outside agencies (PR, Advertising, Production etc).
Advised on format and contributed to the content and editing of conference video presentation that subsequently won two world awards in New York for specialist live event communication.
Produced and delivered reports to stakeholders with recommendations for change of communications strategies within this Home Office division.
Marketing Consultant and Programme Director

BT Wholesale

(Public Company; 10,001 or more employees; Telecommunications industry)

April 2003 — May 2004 (1 year 2 months)

Created designed and delivered high profile marketing projects to increase the take up of broadband in Britain. An example was the Broadband Britain Challenge, a project to find and publish case studies of the innovative use of broadband. The project consisted of web based entry systems, data analysis and management, a series of regional awards events, followed by a national awards event.
Achievements
• Exceeded entry target by 50% due to ever increasingly targeted marketing
• Rescued and built trusted client relationship in particularly difficult circumstances
• Managed relationships with other agencies and suppliers in delivering marketing, PR and production
• Delivered highly successful events
• Devised forward marketing strategy
• Ongoing consultation on delivery of marketing strategy for next financial period
Developed Marketing strategy for 2004, with encumbent marketing projects.
Independent Business Consultant

Jack Morton Worldwide

(Public Company; 501-1000 employees; IPG; Marketing and Advertising industry)

January 2002 — September 2002 (9 months)

Applied for role of Consultant for the Broadband Britain Challenge, which was advertised in the media.
Responsibilities
Create design and deliver high profile marketing communications program consisting of a nationwide challenge inviting entrants to describe their innovative use of broadband in seven vertical categories;
Manage the marketing, internet based entry systems, entry analysis and management of a series of twelve regional projects, and a national project;
Analyse and present marketing data collected through the entry system with recommendations on further marketing to drive sales of broadband.
Achievements
Established business case, program office and organisational structure and recruited the team to deliver the programme;
Managed the IT systems development needed to facilitate the project;
Targets were exceeded by over 100% using ever increasingly targeted marketing;
Rescued and built trusted client relationship in particularly difficult circumstances;
Established and managed relationships with stakeholders, other agencies and suppliers in delivering marketing, PR and event production;
Produced 12 regional events for approximately 200 people each generating the only 100% positive PR received by BT that year in the UK;
Produced major national awards ceremony for 300 people including sit down dinner and guest celebrity speakers.
Analysed marketing data collected through the entries with separate reports for each business category. Presented report to client that resulted in changes in allocation of marketing resources.; A subsidiary of the Interpublic Group, JMW is an international large-scale event producer who was awarded the contract to produce the Opening and Closing Ceremonies of the Commonwealth Games
Project Director

The Eventworks

(Privately Held; 11-50 employees; Events Services industry)

July 1998 — January 2002 (3 years 7 months)

Project Director managing communications projects and programmes on change management, vision and values, internal communications.
Booking Agent

Harbour Agency

(Management Consulting industry)

1980 — 1984 (4 years )

Chris Molloy’s Education

Thames Valley University

Recruitment Course 1997 — 1997

Activities and Societies:

HR and Recruitment Workshop
Thames Valley University

Project Management 1997 — 1997

Activities and Societies:

Project Management Course
University of Auckland

BA , Anthropology, Philosophy, Psychology , 1976 — 1979