Chris Kinsey

Expert Turnaround Strategist plus Services and Operations Executive experienced across multiple business disciplines, including Operations Management, Human Resources and Procurement, Shared Services, Information Technology Operations, and Finance and Accounting. Highly experienced in captive shared services and outsourcing business models, including profit and loss management.

Relied upon for expertise in turning around troubled operations and organizations. Innovative problem-solver and successful strategist, managing all outsourcing contracts, contractors, and quality metrics to ensure profitable results. Leads both development and implementation for operational improvements, with emphasis on profit, process, and quality.

• Expert manager of the outsourcing cycle from analysis and identification of needs through contract negotiation and stakeholder buy-in on multi-year, multi-discipline contracts.

• Highly experienced with resource acquisition and allocation, as well as the successful creation of globally matrixed sourcing environments to create integrated, connected, and high-performing teams without borders or time zones.

• Hundred Percent Club

  IBM
  • December 2011

  This award is given to IBMers who exceed their financial targets in a given year.

• Golden Circle

  IBM
  • December 2008

  This award is given to IBMers who both qualified for the Hundred Percent Club and had highest performance against Personal Business Commitments in the year awarded.

• Team Leadership Award

  IBM
  • January 2006

  This award is given by the General Manager, IBM Global Technology Services, to leaders of the highest performing teams in the year awarded. Only two such awards were given in this year.

• Leadership Award

  IBM
  • October 2005

  This award is given at General Manager discretion to managers who exhibit exceptional leadership and customer focus.

• Consulting Innovation Award

  PricewaterhouseCoopers
  • December 2001

  This award was presented for my work in the creation of the E-Business Edge program which was globally recognized as a first of kind partnering of global universities to deliver executive education with a shared and leveraged curriculum. The award also recognized significant intellectual capital which resulted from focused research grants with the various universities.

• Pinnacle Club

  GE Capital
  • April 1998

  This highest award in GE Capital - presented to only 200 out of 30,000+ employees each year - recognized my creation of an industry-leading call center automation system which improved productivity and reduced costs as well as several other business-wide technology innovations which I introduced in 1997.

• Summit Club

  GE Capital
  • April 1997

  This award was given for my improvement of business operations across a major division of GE through the application of new technology.

• Wood Badge

  Boy Scouts of America
  • April 2010

  Awarded after completion of the highest level adult training in BSA, and completion of significant service projects in support of BSA.

1. Project Portfolio Management
2. Change Management
3. Management Consulting
4. Project Delivery
5. Project Execution
6. Program Management
7. Business Process Improvement
8. Quality Management
9. Six Sigma
10. Leadership Development
11. Organizational Change
12. Software Development
13. Application Development
14. Enterprise Software
15. IT Management
16. IT Governance
17. Outsourcing Management
18. Global Delivery
19. Global Operations
20. Customer Relations
21. Contract Negotiation
22. Contract Management
23. Operations Management
24. Call Center
25. Credit Card Processing
26. Collections Management
27. Construction Management
28. New Business Development
29. Sales Pipeline Management
30. Professional Services
31. Application Management Services
32. Profit & Loss Management
33. Sales Management
34. ERP
35. Income Statement
36. IT Outsourcing
37. Governance
38. Business Transformation
39. Call Centers
40. Project Management
41. Customer Service
42. Strategy
43. IT Strategy
44. Credit Cards
45. Consulting
46. Leadership
47. Management

View All (47) Skills View Fewer Skills

• First Aid / CPR / AED Instructor

  • American Red Cross
  • License 13912373
  • December 2011 to December 2013

• Wilderness First Aid

  • American Red Cross

• Certified Rifle & Muzzleloading Rifle Instructor

  • National Rifle Association
  • License 183083649
  • May 2011 to July 2015

• Certified Shotgun & Muzzleloading Shotgun Instructor

  • National Rifle Association
  • License 183083649
  • May 2011 to July 2015

• Certified Archery Instructor - Level 1

  • U.S.A. Archery
  • License 96365
  • June 2012 to June 2015

• Amateur Radio Operator - General Class

  • Federal Communications Commission
  • License K5CMK
  • August 2011 to August 2021

• Private Pilot - Instrument

  • Federal Aviation Administration

• Bloodborn Pathogens Instructor

  • American Red Cross
  • License 13912373
  • December 2011 to December 2012

• Certified Pistol & Muzzleloading Pistol Instructor

  • National Rifle Association
  • License 183083649
  • September 2012 to July 2015

• Home Firearm Safety Instructor

  • National Rifle Association
  • License 18308369
  • September 2011 to July 2015

• National Rifle Association

  Life Member

• Texas State Rifle Association

  Life Member

• Boy Scouts of America

  Unit Commissioner, Merit Badge Counselor

  Volunteer as Unit Commissioner in the Longhorn Council and Merit Badge Counselor for the shooting sports and multiple other subjects

• Knights of Columbus

  4th Degree

  A fraternal, charitable, and patriotic Catholic organization.

• National Muzzle Loading Rife Association

  Life Member

Websites:

• Personal Website

Interests:

Family, Photography, Boating, Travel, Flying, Amateur Radio, Camping

Groups and Associations:

• 
  ARRL HAM Radio Operators
• 
  Aircraft Owners and Pilots
• 
  Amateur Radio Enthusiast
• 
  BPO Executives
• 
  Blue: The DallasBlue Business Network (25,000+ members)
• 
  Boy Scouts of America Adult Volunteers
• 
  BoyScouts of America
• 
  Canon EOS Digital Photography
• 
  Consultants Network
• 
  Energy & Utilities Network
• 
  Energy & Utilities Network - Technology & Software
• 
  Executive Suite
• 
  GE (General Electric)
• 
  General Electric Alumni
• 
  Global Citi Network
• 
  IBM - GBS Colleagues (Present & Past GBS Service)
• 
  IBM Official Alumni Group: The Greater IBM Connection
• 
  IBM Project Managers and Colleagues
• 
  IBM co/ex workers independent group
• 
  IBMers
• 
  NAPP - National Association of Photoshop Professionals
• 
  NPPA - National Press Photographers Association
• 
  NRA Certified Instructors
• 
  National Rifle Association (NRA) (Unofficial Site)
• 
  Outsourcing & Offshoring
• 
  Outsourcing Relationship Management
• 
  Photo Marketing Association (PMA) Forum
• 
  PricewaterhouseCoopers (PwC) employees and alumni
• 
  PricewaterhouseCoopers Alumni
• 
  PricewaterhouseCoopers LLP (PwC US)
• 
  PwC Consulting Professionals Network
• 
  PwC US Alumni
• 
  Tech Mash 365
• 
  The BPO and Offshoring Best Practices Forum
• 
  Western Governors University Students and Alumni
• 
  Wood Badge
• 
  theMeatBall / GE Alumni