
Systems Analyst at Hewitt Associates
Greater Atlanta Area

Systems Analyst at Hewitt Associates
Greater Atlanta Area
My primary experience has been at Hewitt Associates where I have held both the roles of Setup Configuration Analyst and my current role as a Systems Analyst. Presently, I am responsible for analyzing client and legal requirements, implementing changes, and overseeing testing of the various benefits administration systems. I have over three years of experience with developing and testing Hewitt's proprietary web, graphical user interface, and interactive voice response systems. I have worked extensively in implementing projects for many notable clients including The Home Depot/HD Supply, Northrop Grumman, The Coca-Cola Company, Unum Provident, and Triad Hospitals.
Although my resume shows my academic record and professional career it fails to represent my character. I am a conceptual thinker, a generator of creative ideas, and a self-starter. I am highly motivated and adaptable to changing and challenging environments.
Technology/Programming
* Knowledge of web development/design, data modeling, relational databases, and the systems development life cycle
* Structured Query Language, Fundamental understanding of Visual Basic, Job Control Language (JCL), Hypertext Markup Language (HTML), and Cascading Style Sheets (CSS)
Application Experience
* Microsoft Windows 3.1-2000/XP, Microsoft Office Suite, Microsoft DOS, IBM DB2, IBM Customer Information Control System (CICS), Mac OS X v10.3- 10.5, Apple iLife Suite
(Public Company; Information Technology and Services industry)
March 2006 — Present (3 years 9 months)
* Analyze and coordinate all Total Benefits Administration (TBA) system programming and testing of data and technology platforms for the client team based on client requirements and/or legal compliance.
* Construct comprehensive test plans weekly (unit, integration, acceptance, and regression) to assess overall system integrity and functionality.
* Coach technology team members (internal and international) on system upgrades, testing considerations, and error debugging.
* Provide cost/benefit analysis for system changes, iteration assessment/planning, and associate resource allocation.
* Direct the semi-quarterly coordination of scheduled system upgrades to live production environment.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
January 2005 — March 2006 (1 year 3 months)
* Coded modules for Hewitt proprietary (TBA) web, graphical user interface, and interactive voice response systems.
* Prepared data and tested conditions during entire development cycle. Unexpected results were researched, solved, retested, and documented.
* Debugged production (live environment) system errors.
* Trained two international associates in configuration and testing of the system via real time screen sharing and online communication tools.
* Lead several internal workshops for new and veteran associates on system configuration and testing procedures.
(Information Technology and Services industry)
June 2004 — September 2004 (4 months)
* Managed all aspects of monthly data including submission, processing, and validation from 110 healthcare clients.
* Constructed MS Access/SQL queries to extract and manipulate required data elements.
* Reduced data inaccuracies through creation of parameters and quality control checks within proprietary web application fostering timely project deliverables.
* Created documentation promoting interoffice communication concerning data processing procedures and client-specific issues.
BBA , Management of Information Systems , 2000 — 2004
In Progress , Web Design Certification , 2008
internet technology, system development, technical writing, quality assurance, web design, photography, gourmet cooking, long distance running,
Hope Scholarship Recipient (2000-2004)