Chris Todd

Current

eBusiness Manager at iGrafx

Past

Mgr, Knowledge Support Team, Customer Support at Mentor Graphics
Mgr, Web & Multimedia Development at Xerox
Mgr, Internet Solutions Team at Xerox

Web Application Developer at Tektronix

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1 more...

Education

University of Phoenix
ITT Technical Institute

Recommended

17 people have recommended Chris

Connections

235 connections

Industry

Internet

Websites

Chris Todd’s Summary

Since 1996, I have been working in various roles related to Internet Customer Support, both on the IT and the business side. Focus areas have included knowledge and content management, tools and systems development, and web analytics.

I have managed various sized teams, include remote and offshore. I successfully started two new departments (an IT application development team and a team to develop Flash-based How-Tos and Tutorials), as well as assumed management of existing and merged departments.

My goal is to have a role where I have ultimate responsibility for an entire customer support website, which would include self-support, downloads, communities, and learning. In particular, I would like to be able to grow the connections between the business and user community.

Chris Todd’s Specialties:

content development (including workflow, rich media, and system integration); information architecture; and web analytics

Chris Todd’s Experience

eBusiness Manager

iGrafx

(Public Company; 11-50 employees; Computer Software industry)

April 2008 — Present (1 year 8 months)

Owner of website and related systems.
Mgr, Knowledge Support Team, Customer Support

Mentor Graphics

(Public Company; 1001-5000 employees; Computer Software industry)

April 2005 — April 2008 (3 years 1 month)

Responsible for support content development systems and tools, including knowledge management environment and workflow; Flash-based how-tos and tutorials; and support website search engine. Also responsible for support center reporting and web analytics.
Mgr, Web & Multimedia Development

Xerox

(Public Company; Computer Hardware industry)

2003 — April 2005 (2 years )
Mgr, Internet Solutions Team

Xerox

(Public Company; Computer Hardware industry)

2000 — 2003 (3 years )
Web Application Developer

Tektronix

(Public Company; Computer Hardware industry)

1997 — 2000 (3 years )