Christopher Dancy

Christopher Dancy

Speaker, Thought Leader, Service Desk and Social Media

Greater Denver Area

Current
Past

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3 more...

Education
  • Various Technical Accreditation
  • Mount Saint Mary's College
Recommended
Christopher has 20 recommendations 20 people have recommended Christopher
Connections
391 connections
Industry
Computer Software
Websites

Christopher Dancy’s Summary

SOFTWARE SALES & MARKETING LEADER

* Business Development * Global Sales & Marketing Strategy * Thought Leadership * Global Revenue Growth * Sales Force Training & Support * Relationship and Project Management

Positioning Technical Corporations for High Profitability and Global Dominance in Cutthroat Markets.

Strengthening company-client relationships through keen understanding of technical needs, and bringing exceptional track record of successful product messaging, speaking engagements, promotional energy, and strategy to access new markets.

Engaging and innovative technical marketing/business development champion with unprecedented ability to develop international presence through customer-centric marketing messages. Sought-after marketing expert skilled in gaining trust of influential players and demonstrating empathy for customer needs. Offer unique blend of expertise in product development, channel training, and matrix/project leadership.

Christopher Dancy’s Specialties:

** ITIL Practitioner *HDI Support Center Manager *Service Catalogue Certified Manager *MOF (Microsoft Operations Framework) Certified **

Christopher Dancy’s Experience

  • Founder, Vice President Sales and Marketing

    ServiceSphere

    (Partnership; Information Technology and Services industry)

    July 2008 — Present (1 year 6 months)

    Cloud Computing, Virtualization, Web Oriented, Mashups, Green IT, Web 2.0---The list goes on forever, What do these buzz terms mean? How do they relate to IT Service Managment, ITIL?

    For years the mantra of “People, Process, Tools...” has been ingrained in our industry... those who try and implement spend lots of money, only to find that after a period of time these words of "wisdom" have to be revisited over and over.

    No matter where you are within your IT Support Journey, ServiceSphere is an organization dedicated to grassroots information for the IT shop. We align ourselves with NO Service Desk Software Vendors as resellers and are proud to be service desk agnositc.

    SeviceSphere's main focus is to enable information for IT Service Managment organization to make good decisions around their investments.

    Paying for information or best practices in today's webcentric world, makes no sense.

    We do this though information sharing at many levels:

    * Monthly Thought Leadership Webinar Series
    * Local Support Community Involvement
    * Ask Service Sensei!
    * We travel to all the major trade shows and report back on what we see happening.
    * So much more! All free, always available, simply our way of giving back to the people who make business happen!
    * Community Forums to talk openly about support, both the good and bad, and not so nice!

    ServiceSphere is different because we are a Team of world-class support professionals who have witnessed firsthand the perils of, "Framework fatigue", "Re-tooling", and "Process paralysis".

    ServiceSphere approaches support in a completely different way. First, we are Thought Leaders, we pride ourselves in giving back to the support industry. Secondly, we have been in the trenches, we know what needs to be done to right the course.

    ServiceSphere believes in people; our people, your people, all people, because we are here to end "business as usual".

  • Vice President of Business Development

    Touchpaper an Avocent Company

    (Privately Held; 51-200 employees; Computer Software industry)

    February 2007 — July 2008 (1 year 6 months)

    Recognized in High Achievers Club for driving dramatic improvement in market share at international service automation software manufacturer and provider of professional services, maximizing market presence through in-depth customer education and awareness, including enterprise sales support, global campaigns, and customer outreach.

    * Reached target markets through product evangelism including speaking engagements, best-practice information sharing, whitepaper creation, and partnership with IT support teams.

    * Set stage to allow LANDesk acquisition by championing translation path, first establishing market position and subsequently educating OEM channel teams on service software and ITIL concepts.

    * Created vertical sales training for North American senior sales executives, and delivered channel training/assistance to LANDesk/Avocent partners.

    * Created worldwide competitive information knowledgeshare.

  • Director of Product Development

    NetworkD

    (Privately Held; 51-200 employees; Information Technology and Services industry)

    December 2005 — January 2007 (1 year 2 months)

    Repeatedly promoted based on exceptional record of solutions marketing and sales support affecting profitability for Service Desk Technologies/Desktop Management Strategies products. Educated marketing team on value proposition, marketing collateral, trade shows, beta testing, and testimonials.

    * Retained ITIL-focused customers, creating iServiceDesk for HEAT representing industry's first out-of-the-box, best-practice add-on to FrontRange Solutions' HEAT product.

    * Managed nearshore development with NetworkD Miratech in the Ukraine.

    * Utilized competitive intelligence to assess demand; created specifications and marketing collateral.

  • Lead Solution Architect

    NetworkD

    (Privately Held; 51-200 employees; Information Technology and Services industry)

    2002 — June 2005 (3 years )

    Served as HEAT Service Desk and LANDesk leader chartered with ITIL best-practice education to clients. Conducted seminars, managed installations, and trained users in support/help desk solutions and LANDesk. Contributed sales engineering, project management, and solution consulting. Managed RFP/RFI process.

    * Grew Service Desk Software practice, expanding team to 10+ members from two and demonstrating combined value proposition for desktop management and service desk software products.

  • Senior Service Desk Consultant

    FrontRange

    (Privately Held; 201-500 employees; Computer Software industry)

    2000 — 2002 (2 years )

    Led technical concept development, bringing unique ability to transform HEAT product into platform for business alignment. Furthered product line success as evangelist/trainer to 1,000 users, with 90%+ travel.

    * Gained "Kung Fu" reputation for ability to bring concepts to fruition; expanded vision and drove execution with analysis of support center business practices to enhance efficiency.

  • Senior Consultant

    FrontRange Solutions

    (Privately Held; 201-500 employees; Computer Software industry)

    1999 — 2001 (2 years )

    Customize help desk and knowledgebase software. Analyze business practices of support center organizations and recommend best practice procedures to improve efficiency. Installed and configured web based solutions for call centers. Procedural and technical writing. 75% Travel. Product and project management. Extensive client training on product usage and best practices. Instructing classes on supporting end users and working with helpdesk systems. Supporting clients issues, trouble shooting network connectivity, network mail systems issues.

    * Completed 150 global Service Desk engagements.

    * Taught over 1000 students HEAT Service Desk Administration over three years.

    * Exceeded my travel by 90% for two years.

  • Technical Services Manager

    WebMD

    (Public Company; 1001-5000 employees; WBMD; Internet industry)

    1995 — 1999 (4 years )

    Supervised 15 hardware/networking technicians in three states for over 200 Medical practices and hospitals. Installation and configuration of SCO UNIX, Windows NT 4.0 and 2000 Servers WAN and LAN networks. Disaster recovery and technology review for best practices. Reviews for technicians and related management duties. Project Management for new installs, coordinating different departments. Technical writing for new software applications. Client training on software usages and best practices.

    * Deployed Windows 2000 to Organization

    * Deployed first MS Exchange Server in 1996 to Organization.

Christopher Dancy’s Education

  • Various Technical Accreditation

    1993 — 2008

    Activities and Societies:
    -Certifications-
    ITIL Practitioner; HDI Support Center Manager; Service Catalogue Certified Manager

    -Professional Training-
    MCSE 3.51; Oracle 8i Administration; LANDesk Certified Engineer; ITIL Foundations/Practitioner; Knowledge Centre Certified; Microsoft Operations Foundation; Sarbanes-Oxley; Six Sigma; HDI Help Desk Manager; FrontRange ITSM Administration, FrontRange HEAT Administration, Touchpaper ITBM Configuration; Service Catalogue Management

  • Mount Saint Mary's College

    Accounting 1987 — 1991

Additional Information

Christopher Dancy’s Websites:

Christopher Dancy’s Interests:

~ Solution Selling ~ Product Marketing Strategies ~ RFI / RFP Response ~ Matrix Leadership ~ Sales Force Training & Support ~ PreSales Campaigns ~ Webinar-Based Training ~ Service Catalogue Management ~ ITIL & HDI Certifications ~ Enterprise Sales Support ~ C-Suite and Client Presentations ~ Customer Requirements

Christopher Dancy’s Groups:

Help Desk Institute (HDI)… Information Technology Service Management Forum (itSMF)… Information Technology Infrastructure Management (ITIM)… Distributive Education Clubs of America (DECA)

  •    ITSM (ITIL) Professionals
  •    ITSMF interest (1300+)
  •    IT Infrastructure Library (ITIL)
  •    Software as a Service - SaaS
  •    American ITIL
  •    ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups
  •    Contact Center Professional
  •    Accelerate The Cluetrain Manifesto
  •    Mount St. Mary's University Alumni
  •    The ITIL Group
  •    Brew City HDI
  •    ITIL-certified experts (4000+)
  •    IT Service Management Forum
  •    HDI - Professional Association for the IT Support Professional
  •    Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
  •    WebMD|MedScape Alumni and Friends!
  •    The IT Sales Global Community
  •    IT Service Management Professionals Association
  •    HDI St. Louis Helpdesk Local Chapter
  •    LANDesk Administrator
  •    HDI Sacramento
  •    Help Desk Institute Member Group
  •    itSMF International
  •    Chicagoland Chapter HDI
  •    Service Catalog and Service Portfolio Community
  •    Sparxent|NetworkD
  •    Indiana Help Desk Professionals
  •    HEAT Call Tracking Administrators
  •    HDI Higher Education Forum
  •    Service Management Society
  •    IT Focus Expert Group
  •    The ITIL Job Exchange
  •    ServiceSphere
  •    HDI Charlotte
  •    itSMF Rocky Mountain Local Interest Group
  •    Best Practices in Service Desks and ITIL Worldwide
  •    Help Desk Manager's Crash Course
  •    OGC's Publication Information by TSO (PRINCE2, ITIL, MSP, P3O, P3M3 and M_o_R)
  •    Knowledge Management Best Practices
  •    HDI Social Networking Group
  •    SERVICE TALK - the true ITIL & ITSM experience
  •    Thought Rock
  •    Rich Hand for Governor
  •    HDI 2010 Annual Conference & Expo - March, 16-19 - Orlando, FL
  •    Help Desk Kung Fu

Christopher Dancy’s Honors:

***AWARDS***
High Achievers Club 2007 Touchpaper
Presidents Club 2005/2006 NetworkD
Consultant of the YEAR 2004/2003 NetworkD
Consultant of the YEAR 2001 FrontRange
Employee of the Year 1998 Web MD

***Speaking Engagements***
2008 Rocky Mountain HDI User Group
2008, 2007, 2005 HDI User Conferences (“Support Goes Home”; “From Self Service to Survey”; “FrontRange HEAT Real World Best Practices”)
2008 Touchpaper Thought Leadership Series
2008 Service Catalogue Series
2006 Help Desk & IT Support Show Annual Conference (“HTML: Out of the Box Best Practices”)
2006 Mission Impossible Movie Premiere (“LANDesk Security Suite Best Practices”)
2006 NetworkD Webinar
2005 Star Wars Episode III Movie Premiere (“Spyware & Adware: Emerging Security Trends & Technologies”)
2005 itSMF User Conference (“Metrics behind Password Self Service”)

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