Carlos Henrique Moller

Current

• LAM IS Infrastructure Senior Manager at Merial

Past

• University Teacher at UNIP
• Project Manager at EDS
• Project Manager at PepsiCo

• Project Manager at NetSupport
• Support & Infrastructure Manager at Stefanini IT Solutions
• Support Manager at Sincrodata

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3 more...

Education

• Fundação Getulio Vargas
• FAAP
• Pontifícia Universidade Católica de Campinas

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Recommended

16 people have recommended Carlos Henrique

Connections

146 connections

Industry

Information Technology and Services

Carlos Henrique Moller’s Summary

More than 21 years professional experience in IT, working for major companies such as GE-Dako, TRW Automotive, Kimberly-Clark, Banespa, PepsiCo, EDS, Bank of America , Merial Animal Health and others.

Managed Infrastructure and large Corporate Networks.

Managed projects directed to Infrastructure, Technology, and Security. Knowledge of the PMI / PMBoK standards

Responsible for maintaining and managing an infrastructure environment that was suitable for company needs in terms of performance, security, and availability, assessing opportunities for the application of technology to business processes.

Experienced in implementing Help Desk overseas (US), to address the needs of sites in Central and South America.

Implemented an ITIL Framework suitable to the company’s culture and needs, and reviewed processes in Microsoft environment, aiming at adapting it to the Microsoft Operations Framework.

Experienced in implementing a World CRM solution.

Provided qualified 3rd level technical support to several companies.

Established norms, standards, and procedures for infrastructure processes in Systems Development.

Experienced in managing mission critical environments.

Has international exposure, having performed projects in the US and Mexico.

Carlos Henrique Moller’s Specialties:

Windows 2003 / Windows 2000 in Microsoft platform; sizing, installation
Progress, Oracle, and MS SQL Server database in Microsoft platform;
MS Internet Information Servers.
Planned networks using TCP/IP protocol;
Active Directory
Solutions for Intranet / Internet access; Internet Security & Acceleration Server;
Email software,Lotus Domino, MS Exchange Server and generic POP3 / SMTP servers;

Carlos Henrique Moller’s Experience

• LAM IS Infrastructure Senior Manager

  Merial

  (Privately Held; Pharmaceuticals industry)

  October 2007 — Present (2 years 2 months)

   Ensuring secure environment among all LAM infra layers (Servers, SO, Network, Clients);
   Ensuring a positive internal customer’s satisfaction level with regards to IT solutions provided (Helpdesk, infrastructure components);
   Leading adequate negotiation and management with local/regional Vendors/Partners, ensuring a balanced alignment to corporate IS standards and local needs;
   Contributing effectively for IS team work: high-performing team approach;
   Effectively stimulate and/or coordinate actions to promote ideas/knowledge/solutions sharing among LAM sites and other regions;
   Ensuring standardized infra solutions to allow stable and cost effective infrastructure environment;
   Capacity and performance management: stimulate (LAM sites) and provide (Brazil) adequate systems monitoring and propose necessary enhancements for all Infrastructure layers to ensure adequate systems performance;
   Serving as a Regional liaison (facilitator) within IS local and global team support members;
   Coordinating IS compliance activities according to Corporate and local needs (Sarbox, Computer Validation);
   Actively involved in defining global/regional IS strategies in the Technological and Security environment.

• University Teacher

  UNIP

  (Educational Institution; Higher Education industry)

  October 2003 — July 2009 (5 years 10 months)

  Knowledge Areas: Quality Management, Project Management, Network Architecture, Network Administration.

• Project Manager

  EDS

  (Public Company; HPQ; Information Technology and Services industry)

  September 2006 — September 2007 (1 year 1 month)

   Working on an international Program – Bank of America account.
   Infrastructure projects: circuits, PBX, site start-ups and decommission.
   Activities: Project status Reports, follow-up meetings, schedule and budget management.
   Project technical staff distributed in the USA and Canada.

• Project Manager

  PepsiCo

  (Public Company; PEP; Consumer Goods industry)

  May 2006 — August 2006 (4 months)

   Project Manager at Pepsico do Brasil, on IT PMO; responsible for IT projects focused on Supply Chain and Go To Market areas: software development, sales force automation and distribution centers automation projects.
   Activities: Project status Reports, follow-up meetings, schedule and budget management, PMO Governance development.

• Project Manager

  NetSupport

  (Information Technology and Services industry)

  January 2006 — May 2006 (5 months)

  Managed Network related Projects.

• Support & Infrastructure Manager

  Stefanini IT Solutions

  (Privately Held; Information Technology and Services industry)

  May 1998 — January 2006 (7 years 9 months)

   Responsible for implementing Help Desk overseas, at customer Kimberly Clark’s headquarters in Atlanta – GA/USA, for SAP R/3 system, encompassing the whole of Central and Latin America.
   Provided services to several customers, such as Novartis, Banespa, GE-Dako, TRW, and others.
   Standardized the company’s technological environment.
   Renegotiated and consolidated suppliers IT contracts, reducing costs by approximately 25% annually.
   Implemented ITIL Framework, suiting it to company’s needs and culture.
   Reviewed processes in Microsoft environment aiming at suiting it to Microsoft Operations Framework.
   Participated in CMMi-Level 5 certification process.
   Provided qualified technical support.
   Implemented CRM.
   Identified business opportunities that might be supported or created with the use of technology, focusing on reducing costs and resources, and optimizing performance.
   Coordinated internal company support, suiting its structure so as to meet company’s needs. Mapped all competencies and established clear objective functions, considerably improving team performance. Responsible for the final support structure that encompassed several company units in Brazil as well as units overseas.
   Took part in a project in Mexico City to provide Help-Desk lectures for large companies and banks.

• Support Manager

  Sincrodata

  (Information Technology and Services industry)

  1987 — 1998 (11 years )

   Managed the support team for customer companies like Plascar, Bolhoff, Filobel, and others.
   Responsible for developing projects at customers’, installing, configuring, and implementing networks.

Carlos Henrique Moller’s Education

• Fundação Getulio Vargas

  MBA , Project Management , 2004 — 2006

• FAAP

  Postgraduate , Systems Analysis , 1995 — 1995

• Pontifícia Universidade Católica de Campinas

  Bachelor , Social Communication , 1981 — 1984

Carlos Henrique Moller’s Contact Settings

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