Senior Research Analyst @ Corporate Executive Board
London, United Kingdom
- Current
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- Senior Strategic Research Analyst at Corporate Executive Board
- Past
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- Strategic Research Analyst at Corporate Executive Board
- Technology Analyst at Paychex
- Marketing Research and Investor Relations at Colorado Springs Economic Development Corp.
- Connections
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90
connections
- Industry
- Internet
Chris Herbert’s Experience
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Senior Strategic Research Analyst
Corporate Executive Board
(Public Company; 1001-5000 employees; EXBD; Management Consulting industry)
January 2008 — Present (1 year 11 months)
Promoted from Analyst to Senior Analyst. Lead teleconferences (up to 200 senior executives) and personal walkthroughs of benchmarking results to help Fortune 500 companies improve their customer service operations.
With our Council’s (over 500 different Fortune 500 companies are our customers) Annual Benchmarking Initiative, I managed it from end-to-end: promote & manage survey participants; analyze over 100 different data points in Excel; create three different benchmarking reports for >200 distinct members. -
Strategic Research Analyst
Corporate Executive Board
(Public Company; 1001-5000 employees; EXBD; Management Consulting industry)
January 2006 — January 2008 (2 years 1 month)
The Corporate Exectuive Board is a research and consulting and networking firm for their Fortune 500 members/clients. I'm a Research Analyst with CEB's Customer Contact Council, studying best practices of contact centers (call centers) from around the world.
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Technology Analyst
Paychex
(Public Company; 5001-10,000 employees; PAYX; Human Resources industry)
November 2003 — December 2005 (2 years 2 months)
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Marketing Research and Investor Relations
Colorado Springs Economic Development Corp.
(Accounting industry)
2000 — 2002 (2 years )
