Chas Yen

Current

Infrastructure Analyst at Kaiser Permanente IT
System Consultant at Palo Alto Library Foundation

Past

Operations Coordinatior at Center for Business Solutions
Systems Consultant at Collective Roots
Systems Consultant at San Francisco State University Executive MBA Program

Systems Consultant at Big Brothers Big Sisters of the Bay Area
Fleet Manager at I-101 Logistics, LLC

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Education

San Francisco State University

Recommended

6 people have recommended Chas

Connections

98 connections

Industry

Information Technology and Services

Websites

iMSA - my student org

Chas Yen’s Summary

I have a sincere interest in technology and its role in the business environment. I have built CRM integrated websites and have helped develop business processes for non-profit organizations. I enjoy connecting users to systems and it is because of this that I wish to pursue a career in an industry where I can further develop my analytical and technical skills.

Chas Yen’s Specialties:

CRM Systems, web development, process development and modeling, business analysis, project management.

Chas Yen’s Experience

Infrastructure Analyst

Kaiser Permanente IT

(Non-Profit; Hospital & Health Care industry)

June 2009 — Present (6 months)
System Consultant

Palo Alto Library Foundation

(Libraries industry)

April 2009 — Present (8 months)
Operations Coordinatior

Center for Business Solutions

(Non-Profit Organization Management industry)

July 2008 — May 2009 (11 months)

Worked with Business Management Leaders in coordinating internship opportunities for college students.

- Acted as the subject matter expert and dealt with issues involving the participation of project members.
- Advised and trained student interns from recruitment to project delivery stages.
- Created and implemented company policy and procedure.
- Maintained the company website using the Drupal CMS.
Systems Consultant

Collective Roots

(Non-Profit Organization Management industry)

July 2008 — December 2008 (6 months)

Internship while at San Francisco State University

- Revitalized CR's Salesforce CRM application by analyzing their business processes and refining their CRM account to better track volunteers and donors.
- Produced reports that assisted management and board members in meeting business objectives.
Systems Consultant

San Francisco State University Executive MBA Program

(Education Management industry)

January 2008 — June 2008 (6 months)

Internship while at San Francisco State University

- Analyzed system and business processes to design and configure a Salesforce.com CRM account for San Francisco State University's Executive MBA Program.
- Optimized the usage of their CRM to track students from application to alumni.
Systems Consultant

Big Brothers Big Sisters of the Bay Area

(Non-Profit; Non-Profit Organization Management industry)

October 2007 — March 2008 (6 months)

Internship while at San Francisco State University

- Lead System Administrator.
- Implemented a Survey System, using the Salesforce.com CRM and the Clicktools Appexchange application to the nonprofit organization Big Brothers Big Sisters of the Bay Area.
Fleet Manager

I-101 Logistics, LLC

(Transportation/Trucking/Railroad industry)

March 1999 — July 2005 (6 years 5 months)

-Ensured State and Federal compliance with all trucking regulations
-Developed and implemented company policy.
-Developed and trained employees on vehicle safety procedures.
-Accident / Claims investigator.

-IT Manager.
-Maintained all data and voice communication systems.

-Controlled all aspects of vehicle maintenance and repair.
-Managed subordinates at satellite facilities across the west coast.

Chas Yen’s Education

San Francisco State University

Undergrad - BS , Information Systems, Electronic Commerce , 2007 — 2009

*Selected as the Information Systems Departmental Honoree for the graduating class of 2009.

*Winner of the Hong Kong Association Scholarship for 2008-2009

*Dean's List all Semesters

Activities and Societies:

I became the President of the Information Management Systems Association (iMSA) during the summer of 2008 with a vision of connecting members to the Bay Area tech industry. During my presidency, I increased overall membership and event activities. With the webmaster at my side, we were able to completely revamp the website, updating it to Web 2.0 standards. On top of iMSA, I was the IT Officer for 4 other orgs.

Additional Information

Chas Yen’s Websites:

iMSA - my student org

Chas Yen’s Interests:

Web Development, mountain biking,

Chas Yen’s Groups:

Information Management Systems Association, Information Systems Audit Control Association, Management Organization for Business Students, Women in Business (both graduate and undergraduate chapters)