Knowledge Management/Customer Relationship Management/Technical Support
Greater Philadelphia Area
- Education
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- Morgan State University
- Recommended
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9 people have recommended Charrisa - Connections
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188
connections
- Industry
- Information Technology and Services
Charrisa Coulibaly’s Summary
Customer-focused IT Training Professional using latest MS software and technology training procedures to achieve company-wide goals and objectives for employee learning. Substantial experience providing hands-on production support plans, designs and implements one-on-one and group training programs with coordinating documentation to improve end-user technical skill-base, customer service practices and program performance. Provides experienced guidance in all aspects of employee software instruction with a focus on enhancing end user support, strengthening problem resolution, managing projects, fostering business unit communications and synchronizing best customer service practices to contribute to overall business effectiveness.
