Charlotte Copeman

Current

• Global Technical Customer Support at Brightcove

Past

• Project Manager at Future Platforms
• Sales Manager at Magpie
• Group Marketing Manager at 360 Solutions Group

• Group Marketing Manager at ALL ICT Ltd
• Global Marketing Manager at Bridge Atlantik
• Contract Administrator, Intranet Co-ordinator at KPMG
• Events and Finance Co-ordinator, Website Co-ordinator at Confederation of British Industry
• Finance Administrator at Department of Trade and Industry

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Education

• Bracknell College
• The Holt

Recommended

22 people have recommended Charlotte

Connections

495 connections

Industry

Computer Software

Websites

• My Company
• My Company
• My Company

Charlotte Copeman’s Summary

• Leadership
A natural leader, I have the ability to translate a vision into action, motivating a team and influencing colleagues and customers to lead a business through the growth and improvement process to success.

• Flexibility
I am flexible and adapt well to ever-changing business conditions.

• Strategic
I grasp business strategy quickly and my strong, flexible communication skills and ability to listen benefit me across a broad range of situations, enabling me to handle conflicts, steer meetings and training sessions internally and with end-users and translate the business strategy to the client.

• Communicator
I believe that the ability to give feedback and help others learn boosts their value to the whole business. I strongly feel peer and client feedback enable a person and business to reflect and constantly improve.

• Negotiator
I have strong negotiation skills and the ability to react calmly to changing demands; my strengths lie in balancing requirements, sifting through needs and reacting to change confidently.

• Project Manager
I draw on past experience to produce estimates, dependencies and schedules confidently in addition to managing both day to day activities of a team and monitoring how the project is progressing from a bigger picture perspective. Project close and reflection is paramount to the business – I always take steps to gather feedback and document lessons learned to drive business improvement.

• Technical
Having worked in Product Development, Project Management, Sales and Technical Customer Support across highly technical environments, I have the ability do develop an idea, manage the project to completion, sell it to the Customer and support the Customer ongoing.

Charlotte Copeman’s Specialties:

Project Management, Sales, Marketing, Technical Customer Support, Finance, Web Management.

Charlotte Copeman’s Experience

• Global Technical Customer Support

  Brightcove

  (Privately Held; Online Media industry)

  2007 — Present (2 years )

  Brightcove is an Internet TV service. They harness the inherent power of the Internet to transform the distribution and consumption of media. They empower content owners—from independent producers to major broadcast networks—to reach their audiences directly through the Internet. At the same time, they help web publishers enrich their sites with syndicated video programming, and we give marketers more ways to communicate and engage with their consumers.
  
  Responsibilities:
  • Technical support for Premium customers including Sony, BBC, ITV, National Geographic, Dow Jones, Fox, Sky, TicketMaster.
  • Gold Support contact for UMG International, Channel Five, The Times (News International), The Guardian and Paratel.
  • Management of various projects including surveys and service improvement, creating a full technical customer service guide.
  • Responsible for management of internal knowledge base.
  • Member of Customer Empowerment and Customer Engagement working groups.
  • Full client liaison
  • Lead for improvement of internal systems and processes
  • Customer Support Training Manager – Created and implemented group training guide
  
  Achievements:
  • Supporting all international Premium customers across a number of technical issues and implementations
  • Successfully working with global partners to provide international support.
  • 1 of 2 staff launching, managing and supporting the Europe office (to include all countries outside of North America).
  • Achieving 100% positive client feedback.
  • Creation of Customer Support Training Guide and company wide knowledge guide .
  • Successfully bringing in new customers for sales.

• Project Manager

  Future Platforms

  (Privately Held; Computer Software industry)

  2007 — 2007 (less than a year)

  Future Platforms was founded in 2000 by senior staff from leading UK web agencies, with the ambition to take digital media beyond the PC and to the mobile phone. FP develop and design mobile applications for a wide range of clients including the BBC, Audi and Puzzler.
  
  Responsibilities:
  • Project manager across a range of clients including the BBC, Living TV and Nokia
  • Responsible for management of project from scope through to launch or live broadcast
  • Responsible for management of design team and development team
  • Full client liaison
  • Lead for improvement of internal systems and processes
  
  Achievements:
  • Delivering on time or early for 100% of projects
  • Successfully working with global partners to launch ‘Most Haunted’ in the US
  • 100% of projects delivered within budget
  • Successfully introduced electronic bug tracking system, internal calendars and new business processes for clients
  • Achieving 100% positive client feedback on projects.

• Sales Manager

  Magpie

  (Privately Held; 11-50 employees; Computer Software industry)

  February 2005 — January 2007 (2 years )

  Magpie is a software house based in the UK. Products include Magpie Search&Alert: a business search engine and Brandwatch: to track a brands’ online performance using sentiment analysis to determine whether what is being said is positive or negative.
  
  Responsibilities:
  • Project manager for Search&Alert implementations
  • Responsible for management of sales process from lead generation to sign-off
  • Member of project team for product design and development
  • Member of product research, concept and design team for Brandwatch
  • Presentation of products to new markets
  
  Achievements:
  • Generating all existing leads for Search&Alert and growing contacts by over 500
  • Successfully opening two new markets for Search&Alert
  • Winning 85% of all Search&Alert customers
  • Bringing all external projects in on time and on budget
  • Working with development team to conceptualise and build Brandwatch
  • Exceeding clients expectations on project requirements, design and implementation

• Group Marketing Manager

  360 Solutions Group

  (Public Company; 11-50 employees; Information Technology and Services industry)

  April 2004 — March 2005 (1 year )

  The 360 Solutions Group is comprised of four businesses.
  
  Responsibilities:
  • Project and ongoing management of four websites including design, editing, marketing and SEO
  • Project management of all marketing campaigns
  • Part of business creation team for Bridge Atlantik and CleverBag
  • Responsible for business analysis, expansion, marketing and advertising validity for Bridge Atlantik customers
  • Lead generation for All ICT
  • Project manager for various CleverBag and Bridge Atlantik projects
  • Part of business solutions team
  • Organisation and project management of all company events
  • Manager for all marketing materials
  
  Achievements:
  • Project manager for creation of CleverBag and Bridge Atlantik websites leading to establishing both businesses
  • Product sourcing for CleverBag range
  • Successful organisation of multiple international events for Bridge Atlantik and CleverBag
  • Supplier sourcing and review in Portugal for CleverBag

• Group Marketing Manager

  ALL ICT Ltd

  (Computer Software industry)

  2004 — 2005 (1 year )

• Global Marketing Manager

  Bridge Atlantik

  (Computer Software industry)

  2004 — 2005 (1 year )

• Contract Administrator, Intranet Co-ordinator

  KPMG

  (Public Company; 10,001 or more employees; Financial Services industry)

  March 2003 — February 2004 (1 year )

  The Contract Unit writes, re-words and standardises all contracts between KPMG and its clients. It strives to achieve excellence and consistency across KPMG.
  
  Responsibilities:
  • Management of four intranet sites covering contractual, risk and ethics issues within KPMG.
  • Standardising all four intranet sites and updating and modifying all areas.
  • Project management of intranet migration to Dreamweaver
  • Liaison contact for Contract Unit
  • Responsibility for filing system
  • Distribution manager for all work within the unit
  • Total responsibility for unit archiving system
  • Management of electronic filing system
  
  Achievements:
  • Project manager for overhaul, redesign and implementation of new filing and archiving system
  • Project manager for re-design of electronic and paper filing system
  • Successful migration and re-design of website through integration with Dreamweaver

• Events and Finance Co-ordinator, Website Co-ordinator

  Confederation of British Industry

  (Non-Profit; 201-500 employees; International Trade and Development industry)

  December 2001 — March 2003 (1 year 4 months)

  Fit for the Future is the National Best Practice Campaign led by the CBI.
  
  Responsibilities:
  • Responsible for writing, posting and proofing all content on the website
  • Management of project finances (752K p/a) and in-kind finances from invoice to annual claim submission to DTI
  • Management of marketing resources (publications, promotional items, stands etc.)
  
  Achievements:
  • Successful overhaul of campaign finances including supply chain review to decrease costs in 4/6 budget areas
  • Increase of contact database by 88% from 3,500 members to over 30,000
  • Cut monitoring times by 50% and secured substantial discounts through 10% of suppliers
  • Increased website-viewing statistics by 96% and page impressions by 110%
  • Successfully negotiated with high profile organisations (CBI, Design Council, Energis, Unisys, KPMG etc) to obtain reduced or zero costs on stand space, manpower, advertising, printing, distribution, office space and storage

• Finance Administrator

  Department of Trade and Industry

  (Government Agency; 10,001 or more employees; Executive Office industry)

  September 1999 — December 2001 (2 years 4 months)

  The Management Unit Finance Team assists the Head of each Directorate with overall control and monitoring of resources and running costs across three Staff Directorates. This unit also deals with all financial accounting matters for the Staff Directorates and The Queens Award Office.
  
  Responsibilities:
  • Running of and finance for the Government Procurement Card (Barclaycard), invoices, purchase orders, budgeting and monitoring
  • Payment of invoices, creation of purchase orders, resource accounting and budgeting and monitoring of all finances
  • Project management of financial exercises
  
  Achievements:
  • Project manager for the Learning Resource Centre for all Staff Directorates
  • Teaching 60 members of the team basic finger spelling and signing to improve working environment for deaf members of staff
  • Financial exercises submitted on time and within targets

Charlotte Copeman’s Education

• Bracknell College

  A-Level , English, Sociology , September 1995 — June 1996

• The Holt

  GCSE , Maths B, English Literature B, English Language B, German B, Science (double award) BB, French C , September 1989 — June 1994

Additional Information

Charlotte Copeman’s Websites:

• My Company
• My Company
• My Company

Charlotte Copeman’s Interests:

When living in the Midlands, I was club leader for the Midlands area Ecademy networking group. This involves organising monthly meetings/ events and supporting a group of over 700 business individuals in lead generation and business promotion. In addition, this role involves supporting individuals through business analysis and start-up by offering free reviewing and advice business support. I am still an active member and strive to assist others wherever possible. In my spare time, I enjoy fishing, gardening, dancing and swimming.

Charlotte Copeman’s Groups:

•    eOffice
•    Brighton
•    Fans of Digsby
•    Brightcove Inc.
•    Enlightened Training (UK) Limited
•    Women in Services

Charlotte Copeman’s Honors:

MS Office
Advanced Word, Advanced Excel, Advanced PowerPoint, Advanced Access, MS Project, Outlook Express, Outlook, Pegasus Mail

ORACLE
Resource Accounting and Budgeting 03 : System Introduction Overview, Resource Accounting and Budgeting 04 : Enquiry and Reporting, Resource Accounting and Budgeting 06 : Budgeting and Forecasting, Resource Accounting and Budgeting 20 : Purchase Order Entry, Resource Accounting and Budgeting 21 : Invoice Entry and Matching, DRMS (Departmental Record Management System) : Action Officer

Other
Macromedia Dreamweaver, Macromedia Flash, HTML, Project Management, Managing Information, Team Co-ordination, Co-operative Authoring, MYR (Mid-Year Review) Workshops : Various, MYR Resource Forecasting, MYR Cash Processing, Deaf, Deaf-Blind and Hard of Hearing Awareness, Fire Precaution and Safety, Equal Opportunities, Integra Database, Time Management, Assertiveness, Lotus Notes, Lotus Organiser, ACT! Database, Quickbooks

Charlotte Copeman’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch