Trilingual (English-Portuguese-Spanish) Customer Serice and Technical Support
Greater Atlanta Area
- Current
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- U.S. and Latin American Tecnical Support and Sales Representative at Partsmart-corp.com
- Past
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- Sales Associate at Micro Center
- Technical Reference Manager for Barnes and Noble at Georgia Institute of Technology
- Robocup International 2007 Volunteer Committee Co-chair at Georgia Institute of Technology
- Project Manager at Georgia Tech EE Senior Project Group
- Bookseller at Barnes and Noble, Perimeter Station
- Wildlife Handler-Presenter and Interpreter at Zoo Atlanta
- English Course Instructor at Centro Cultural Anglo Americano
- Cook at Angelic Organics
- Veterinary Medical Technician at University of Minnesota Veterinary Teaching Hospital
- Network Administrator, Policy Analys and Research Staff at Clean Air Council
- Election Monitoring at Mexican National Election Committee
- Volunteer laborer at Internationl aid project
- Education
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- Macalester College - St. Paul, MN
- Tullahoma H.S.
- Connections
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37
connections
- Industry
- Consumer Services
- Websites
Charles S Mote Jr’s Summary
Multilingual (English, Portuguese, Spanish) customer service and technical support. International experience. Proven research skills and ability to learn new skills and technologies.
Charles S Mote Jr’s Specialties:
Near-native fluency in Brazilian Portuguese. Proficient in Spanish. HTML and Javascript coding. Mac OS X, Windows, Linux (Debian, Ubuntu.)
Charles S Mote Jr’s Experience
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U.S. and Latin American Tecnical Support and Sales Representative
Partsmart-corp.com
(Machinery industry)
April 2008 — Present (1 year 8 months)
Technical customer support, sales and marketing to half of the U.S. and Latin America, including Brazil for emerging international laser printer and copier repair and maintenance part manufacturer and wholesale and retail business.
Web-based quote and order system technical support. -
Sales Associate
Micro Center
(Privately Held; 1001-5000 employees; Retail industry)
January 2008 — April 2008 (4 months)
Full-time sales associate for Micro Center Gwinnett store carrying full-line of computers, accessories and hardware.
Won March store competition for most positive customer service comments (around a dozen) and moved immediately from "probationary" part-time to full-time sales with commission sales in excess of $3,000 daily.
Left to pursue opportunities employing my language and professional research skills. -
Technical Reference Manager for Barnes and Noble
Georgia Institute of Technology
(Higher Education industry)
February 2005 — October 2007 (2 years 9 months)
Opening and closing retail manager responsible for 57,500 square foot College Barnes and Noble store. Responsible for up to 16 employees and store closing procedures as sole closing manager once a week. Marketing lead for computer, engineering and business departments, totaling approximately 20,000 titles
Planned, implemented, programmed and administered in-store music and announcement computer system. Create marketing material and signs using Adobe Creative (Photoshop, Illustrator) and MS Office suites. Promoted and transferred to college division due to knowledge of all areas of retail operations and personal knowledge of computer and engineering subject matter; increased department sales 25%. -
Robocup International 2007 Volunteer Committee Co-chair
Georgia Institute of Technology
(Educational Institution; 1001-5000 employees; Higher Education industry)
April 2007 — August 2007 (5 months)
Organizing 300+ volunteers for bi-annual internationl robotic "olympics".
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Project Manager
Georgia Tech EE Senior Project Group
(Educational Institution; 1001-5000 employees; Education Management industry)
February 2005 — May 2005 (4 months)
Volunteer project manager for engineering students' graduation requirement senior project invited to assist by project team members based on conversations about the assignment and progress of team. Helped guide students to solve the assigned problem, procuring required materials and building demo of an inter-modal steel shipping container wirless security and monitoring prototype specified by a D.A.R.P.A. (Defense Advanced Research Project Agency) request for proposals and the ECE department at Georgia Tech. Found and evaluated piezo-electric circuit as vibration and heat detector for shipping container security system. Created and maintained free, open, web-based message board for group communications
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Bookseller
Barnes and Noble, Perimeter Station
(Public Company; 5001-10,000 employees; Retail industry)
October 2000 — February 2005 (4 years 5 months)
Full-time customer service representative and cashier; Received regular superior customer service comment-cards and exceeded quotas of membership sales.
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Wildlife Handler-Presenter and Interpreter
Zoo Atlanta
(Non-Profit; 201-500 employees; Recreational Facilities and Services industry)
February 2001 — September 2001 (8 months)
Interpreted zoo exhibits and performed animal behavior and adaptations shows daily as animal trainer, keeper, stage assistant and show presenter for audiences of up to 300 visitors at SouthTrust Theater.
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English Course Instructor
Centro Cultural Anglo Americano
(Privately Held; 11-50 employees; Consumer Services industry)
February 2000 — June 2000 (5 months)
Taught English conversation and U.S. culture course for 200 students weekly, in five, two-hour classes
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Cook
Angelic Organics
(Research industry)
1999 — 1999 (less than a year)
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Veterinary Medical Technician
University of Minnesota Veterinary Teaching Hospital
(Educational Institution; 5001-10,000 employees; Veterinary industry)
September 1996 — May 1998 (1 year 9 months)
Performed veterinary treatments and husbrandry of animals in teaching hospital care. Coordinated communications among after-hours and emergency hosital staff, doctors, students and cleints. Completed billing and record-keeping assignments.
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Network Administrator, Policy Analys and Research Staff
Clean Air Council
(Non-Profit; 11-50 employees; Environmental Services industry)
September 1994 — September 1995 (1 year 1 month)
Managed office communication and computing resources, including installation and maintenance of office equipment, office layout, prioritizing access, developing up-grade paths and procurement.
Planned, procured, installed, and programmed $20,000 DOS/Win and Mac OS computer network with full Internet and dial-in access including internal and public telecommuting support and training.
Coordinated and trained interns, staff and volunteers in maintaining office network, and creating Internet presence and content, including programming forum, email and web servers.
Trained incoming staff attorneys on electric utility competition, legislation, and technology and performed research and prepared policy statements for staff attorneys including executive director. -
Election Monitoring
Mexican National Election Committee
(Government Agency; 51-200 employees; International Affairs industry)
June 1994 — June 1994 (1 month)
Volunteer election monitoring as part of group invited by Mexican Government for the 1994 Mexican national elections. Extensive travel in Central and Southern Mexico.
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Volunteer laborer
Internationl aid project
(Privately Held; Myself Only; Construction industry)
June 1993 — June 1993 (1 month)
Month long brick-laying and house construction project for Nicaraguan recipeints of international aid. Volunteer laborer complementing Spanish studies.
Charles S Mote Jr’s Education
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Macalester College - St. Paul, MN
B.A. , Economic, Law, Political Science , 1988 — 1992
Volunteer instructor for 1992 Minnesota Model United Nations at invitation of Molly (Thorsen) Connoly (here on LinkedIn.)
- Activities and Societies:
- Member, officer, Macalester Crew 1988-1990.
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Tullahoma H.S.
Additional Information
Charles S Mote Jr’s Websites:
Charles S Mote Jr’s Groups:
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Macalester College
Charles S Mote Jr’s Contact Settings
Interested In:
- career opportunities
- new ventures
- reference requests
- getting back in touch
