Charles Max Wood

Current

Development Lead at PMA Media Group

Past

Software Developer at SolutionStream Inc.
Systems Administrator/IT Support at Solution Stream Inc
Quality Assurance Engineer at Mozy Inc.

Team Manager - Tech Support at Mozy (EMC)
Linux Systems Administrator at Brigham Young University
County Technician at Diebold Election Systems
Server Deployment Engineer at Brigham Young University
Windows Systems Administrator at Brigham Young University
Operations Analyst/Asst. Team Manager at Brigham Young University
Technical Support at Princess Cruises

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7 more...

Education

Brigham Young University
Orem High School

Recommended

22 people have recommended Charles Max

Connections

170 connections

Industry

Computer Software

Websites

Charles Max Wood’s Summary

Ruby on Rails developer, blogger, and budding entrepreneur. I'm extremely enthusiastic about Ruby on Rails. I love programming in the framework and working with all of the great tools and gems that are available.

I also enjoy blogging. It's a different sort of challenge from programming, but provides several technical aspects that make it interesting.

Finally, I would love to start my own business. I'm looking for mentors and am interested in advancing my career in ways that will lead me to that end.

Charles Max Wood’s Specialties:

Ruby on Rails, MySQL, Blogging, SEO, Technical Support, Webmaster

Charles Max Wood’s Experience

Development Lead

PMA Media Group

(Computer Software industry)

2009 — Present (less than a year)
Software Developer

SolutionStream Inc.

(Partnership; Information Technology and Services industry)

March 2008 — March 2009 (1 year 1 month)
Systems Administrator/IT Support

Solution Stream Inc

(Partnership; Information Technology and Services industry)

March 2008 — 2009 (1 year )

Support, Maintain, and Inventory the computer assets for the company.
Quality Assurance Engineer

Mozy Inc.

(Public Company; 51-200 employees; EMC; Computer Software industry)

October 2007 — March 2008 (6 months)

Create test plans for Mac OSX clients, Windows clients, back-end Linux systems, and Web pages.
Review test plans written by other engineers for the same systems.
Set up and manage test machines for QA.
Manage the QA release of the Mac OS client from Beta.
Team Manager - Tech Support

Mozy (EMC)

(Public Company; 51-200 employees; EMC; Computer Software industry)

August 2006 — October 2007 (1 year 3 months)

Build and manage a Technical Support team for the MozyHome and MozyPro products.
Provide primary support for General Electric.
Provide escalatory support for and product knowledge to support technicians.
Train new technicians.
Represent Support team in product decisions and company direction decisions.
Guide the Support team through a management transition and the EMC acquisition.
Manage the quality assurance effort prior to hiring a QA team.
Team up with Sales Representatives on technical presentations to potential customers.
Develop a tool set and management system in Ruby on Rails for the Support Team.
Manage and set up live chat and remote help systems.
Gather and analyze data regarding team performance and goals.
Determine new ways to encourage team performance and individual growth.
Provide support for customers through email, phone, and live chat.
Linux Systems Administrator

Brigham Young University

(Educational Institution; 1001-5000 employees; Higher Education industry)

March 2006 — September 2006 (7 months)

Deploy, Troubleshoot, Manage and Document Linux servers.
Develop new platform definitions and procedures for deployment of Red Hat Linux instances.
Manage Virtual hardware for servers running on VMWare ESX through VMWare VirtualCenter.
Deploy and manage new update system for Red Hat servers.
Provide Support for Operations Analysts.
Provide backup for Windows Engineers and Deployment Technicians.
County Technician

Diebold Election Systems

(Public Company; 10,001 or more employees; DBD; Computer Software industry)

May 2006 — June 2006 (2 months)

Prepare touch-screen and optical scan voting units for the June 2006 primary election.
Test, prepare, and maintain the GEMS database for and during the election process.
Train county personnel and poll workers on the voting equipment.
Provide help desk function for the day of election.
Server Deployment Engineer

Brigham Young University

(Educational Institution; 1001-5000 employees; Higher Education industry)

May 2005 — March 2006 (11 months)

Deploy, Troubleshoot, Manage and Document new servers on VMWare ESX and standard hardware.
Provide backup for Windows Engineers.
Train new Deployment Technicians.
Support and re-implement Gallery Systems software for the BYU Museum of Art.
Windows Systems Administrator

Brigham Young University

(Educational Institution; 1001-5000 employees; Higher Education industry)

January 2004 — April 2005 (1 year 4 months)

Deploy, Troubleshoot, Manage and Document Windows and Netware servers.
Manage Tivoli Storage Manager back-ups on Windows and Netware servers.
Provide Support for Operations Analysts.
Operations Analyst/Asst. Team Manager

Brigham Young University

(Educational Institution; 1001-5000 employees; Higher Education industry)

September 2001 — January 2004 (2 years 5 months)

Manage Network operations on Cisco devices using device consoles, VitalQIP, Unicenter, and Nagios.
Provide Second-level Support on Windows, HPUX, Red Hat Linux, and Netware servers.
Train new analysts.
Manage Operations Center when Manager not present.
Technical Support

Princess Cruises

(Public Company; 10,001 or more employees; Leisure, Travel & Tourism industry)

May 2003 — September 2003 (5 months)

Set up and Support desktop, point of sale, and server machines at both Denali and Mt. McKinley Resort properties including Executech and Lotus Notes software.
Run, punch down, and set up networking across the Denali property.
Manage and inventory computer resources at both Denali and Mt. McKinley Resorts.

Charles Max Wood’s Education

Brigham Young University

BS , Computer Engineering , 1998 — 2006

Activities and Societies:

College of Engineering and Technology Student Council - VP of Fundraising
Electric Blue Racing Team - Pit Crew/Telemetry
Orem High School

1994 — 1998

Activities and Societies:

Acapella Choir
Swim Team
Key Club