
Sr. Project Manager at GMAC
Greater Detroit Area

Sr. Project Manager at GMAC
Greater Detroit Area
• Sr. Program Manager with 11+ years of IT Project Management experience in various industries such as Finance, Automotive and others
• PMI certified Project Management Professional (PMP)
• Certified SCRUM Master (CSM) by SCRUM Alliance
• Over 6 years of experience in SDLC methodologies like Waterfall, Agile and XP
• Complete understanding/experience in design, development, testing and implementation project life-cycle
• Proven ability to bridge the gap between business (client) needs and IT implementation
• Demonstrates excellent interpersonal communication skills with all levels of management and clients
• Extensive experience in managing projects in the areas of Software Development, Software Implementation and Maintenance
• Proven ability communicating with stakeholders to provide accurate reporting and status reports of ongoing projects and initiatives
• Expert in coordinating, negotiating and motivating On-shore and Off-shore resources in support of timeline and project deliverables
• Innovative professional with proven ability to identify, analyze and solve problems
• Expert in Customer Interaction, Good Team player with Leadership qualities
• ITIL Foundations Certified (Information Technology Infrastructure Library)
• Project Management - Web Development and Implementation
• IT Program Management
• eCommerce - B2B, B2C
• Client communication
(Public Company; Insurance industry)
September 2009 — Present (3 months)
(Privately Held; Computer Software industry)
April 2008 — June 2009 (1 year 3 months)
Assumed program and account management responsibilities for web site re-architecture and lead management projects. Wrote Statement of Work, budgets and project plans for multiple web projects. Managed development and successful release of web sites for international clients.
(Privately Held; Automotive industry)
December 2006 — April 2008 (1 year 5 months)
Directed various vendors for Chrysler's B2C Web Program Office (WPO), to ensure web projects were developed to Chrysler Web Site Quality Standards including: overall program management, documentation accuracy, usability requirements, technical standards, application development provisions, database server configurations and User Acceptance Testing (UAT) activities.
(Privately Held; Marketing and Advertising industry)
May 2000 — September 2006 (6 years 5 months)
Responsible for Program Management ownership of sallyfoster.com and all custom external client Saver's Guide sites which included: yearly site and product upgrades, including release of spring sales line, client interaction to outline vision and business rules, creation of site flow and wireframes, technical specs, allocation of design and programming resources, all from concept through testing to release and lessons learned.
(Public Company; T; Telecommunications industry)
January 1998 — May 2000 (2 years 5 months)
Managed development and successful release of Corporate Internet and Extranet sub-sites, including multimedia interactive sales force training tools. Also spearheaded site design, development and initial launch of Corporate intranet site, servicing 8,000 employees internationally.
(Public Company; HPQ; Information Technology and Services industry)
May 1995 — January 1998 (2 years 9 months)
Successfully managed a 28 person staff servicing multiple GM accounts across North America. Established and successfully executed a recruitment campaign resulting in the hiring of 15 new employees to accommodate a 100% increase in work volume. Also recognized for improved client relationship and employee survey satisfaction levels.
BA , Business , 1979 — 1983