I connect users with software. Reach me at LinkedIn@CrowInfoDesign.com
Phoenix, Arizona Area
- Current
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- Project Director at Crow Information Design
- Past
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- Training & Documentation Manager at MediServe Information Systems
- Information Analyst/Consultant/Project Manager at CTG
- Program Analyst at Logistics Systems Architects
4 more...
- Education
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- Wright State University
- Fairborn high school
- Recommended
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12 people have recommended Charlene - Connections
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269
connections
- Industry
- Information Technology and Services
- Websites
Charlene Kingston (@Kinchie)’s Summary
I connect users with software.
Does your business rely on people using software to perform their jobs at maximum efficiency? I can help you:
• Develop customized software user assistance tools like online help, FAQs, knowledgebase articles, and job aids.
• Develop training programs and training materials for instructor-led, e-learning, and blended training.
• Select the software features that match job performance requirements.
• Provide change management tools for end-users.
Does your company develop and sell software in the marketplace? I can help you:
• Develop software user assistance tools like online help, FAQs, knowledgebase articles, and job aids.
• Develop training programs and training materials for instructor-led, e-learning, and blended training.
• Collect user requests for software enhancements.
• Work with your product manager to write programming specifications from prototypes.
Does your company develop custom software for clients? I can help you:
• Develop training and documentation responses to RFP/RFQ/RFOs for your proposals with costs.
• Develop software user assistance tools like online help, FAQs, knowledgebase articles, and job aids.
• Provide training and documentation services to your clients.
Does your company need to communicate with your clients and user community? I can help you:
• Understand the benefits of social media.
• Develop a strategy to engage your clients and user community.
Recent speaking engagements:
• Presented at Ignite Phoenix 2 (October 2008).
• Presented at WritersUA conference (March 2009)
• Presented at LaidOffCamp Phoenix (August 2009)
• Presented at PodCampAZ (November 2009)
• Selected to present at WritersUA conference (March 2010)
Charlene Kingston (@Kinchie)’s Specialties:
Information architecture, technical writing, instructional design, proposal writing, adult learner theory, usability, readability, user interface design, social media, marketing, ebooks, blogging, project management, writer evaluation and selection, quality assurance, editing, indexing, public speaking, feature writing, meeting facilitation
