Michael Charchaflian

Current

• Dir. of Strategy & Client Engagement at qaSignature
• Dir. of Supply Chain & Bus. Development at Complitech

Past

• Consulting Services at EPICOR
• VP Sales & Marketing at MetaComet
• Cofounder & President at AIP, Management & Technology Consultants

• Business Development & Channel Partnering at BH Executive Advisors
• volunteers at Massachusetts Republican Party
• Client Solution Manager at Digital Equipment Corporation
• Diagnostic Engineer at Digital Equipment Corporation

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4 more...

Education

• Saint John Seminary
• University of Massachusetts at Lowell
• Worcester Polytechnic Institute

• Lycee Francais

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1 more...

Recommended

2 people have recommended Michael

Connections

500+ connections

Industry

Information Technology and Services

Michael Charchaflian’s Summary

PROFESSIONAL EXPERTISE
Startups, Turnaround, & Business Growth Specialist
• Entrepreneurial and result driven while fostering human potential
• Creative Business Strategy for competitive positioning.
• Focused on Growth and unique Customer Relationship Programs.
• Methodologies to align Customers, People, Process, & Technology
• Skillful at breaking cultural barriers with customers and employees.
• Achieving Timely Results, Learning Models, and Leveraging People Skills.
• Speak 5 languages with deep understanding of diverse cultures.
• Mentoring & Coaching Executives

EXECUTIVE SYNOPSIS
1) Strategic thinking, and leadership
2) 40% improvement in customer satisfaction within 30 days
3) 90% of all projects are implemented on time and on budget
4) 60% increase in B2B sales based on CRM
5) 70% throughput improvements utilizing turnaround methodologies
6) Effective executives’ strategies and feasibilities to achieve predefined ROI
7) All projects are based on education and knowledge transfer
8) Consistently uncovered and created key innovative opportunities
9) Strong business processes and collaborative team approach

KEY STRENGTHS
Business Development / Customer Relationship / Innovative Strategies / Conflict Resolution / Leadership and Executive Coaching & Training / Project Management / Change Management / Total Quality Management / Team Building / Enterprise Technologies: ERP, CRM, SFA.

INDUSTRIES
Plastics, Medical, Biotech, Aerospace, Electronics, Printing, Food, Software, Process, Manufacturing, Distribution, and Service related industries.

Michael Charchaflian’s Specialties:

Startup and Turnaround Strategist. Customer Development Strategies and Implementation. Designed and Executed Organizational Roadmaps for Growth and Performance Improvements. Lean Manufacturing, Six Sigma Black Belt, Cellular Manufacturing, 5S, 5Y, 5 Why, SMED, just-in-time, JIT, TQM, Visual Management, Continuous Improvement

Michael Charchaflian’s Experience

• Dir. of Strategy & Client Engagement

  qaSignature

  (Privately Held; 11-50 employees; Computer Software industry)

  September 2008 — Present (1 year 4 months)

  Optimizing Software Development & QA Productivity by 200-600%
  --Quality & Performance Improvements Metrics
  --Cost Reduction & Time-To-Market thru Life-Cycles and Releases
  --Improving Performance, Reducing Cost, Improving Quality, and Faster Time-to-Market
  --Super Lean Tools & Methodologies: 200-600% Productivity

• Dir. of Supply Chain & Bus. Development

  Complitech

  (Mechanical or Industrial Engineering industry)

  August 2006 — Present (3 years 5 months)

  --Marketing New Services and Offerings
  --Improving Revenues & Client Relations
  --Customer Acquisition and Partnership Strategies
  --Proposals & Contracts Management

• Consulting Services

  EPICOR

  (Public Company; 1001-5000 employees; EPIC; Computer Software industry)

  December 2005 — August 2006 (9 months)

  --Clients Relationship Strategies & Business Development
  --Executive Strategies, Presentations, and Closing

• VP Sales & Marketing

  MetaComet

  (Computer Software industry)

  December 2004 — June 2005 (7 months)

  Sales & Marketing: Branding, Business Acquisition, Channel Development and Clients Relationship.

• Cofounder & President

  AIP, Management & Technology Consultants

  (Information Technology and Services industry)

  January 1992 — February 2005 (13 years 2 months)

  --Grew the practice from 1 to 15 Consultants, Directors, and Associates.
  --Improved engagements from 1 months 3 year relationship.
  --Increase the size of the project from $5,000 value to $1MM
  --Core Competencies: 1) Technology Implementation, and optimization; 2) Operation Improvements and Training; 3) Strategy Planning & Business Development
  --Strategic Alliance: Preferred vendor to the Central Massachusetts Manufacturing Partnership

• Business Development & Channel Partnering

  BH Executive Advisors

  (Professional Training & Coaching industry)

  2003 — 2004 (1 year )

  --100% increase in client satisfaction
  --100% increase in client retention
  --Developed new Executive Acquisition Methodologies
  --Executive Advisor & Leadership Training

• volunteers

  Massachusetts Republican Party

  (Non-Profit; 11-50 employees; Political Organization industry)

  1988 — 1995 (7 years )

• Client Solution Manager

  Digital Equipment Corporation

  (Public Company; 10,001 or more employees; DEC; Computer Hardware industry)

  1985 — 1987 (2 years )

  --Project & Client Management
  --Simultaneously managed 250 Field Problems across many platforms and industries.

• Diagnostic Engineer

  Digital Equipment Corporation

  (Program Development industry)

  1983 — 1985 (2 years )

  --PM: Data Center Move & Distribution Operation
  --Diagnostics: PDP11, Vax, TK50, LPXX, Internet
  --PM: Manufacturing Operation Implementation

Michael Charchaflian’s Education

• Saint John Seminary

  Diaconate Formation , Theology & Philosophy , 2005 — 2008

• University of Massachusetts at Lowell

  BSEE , Electrical & Computer Engineering , 1979 — 1983

• Worcester Polytechnic Institute

  MBA , International Marketing , 1986

  Defferred my MBA program to jump start a startup a company.

  Activities and Societies:

  Member of WPI Venture Forum: Lecturer & Facilitator

• Lycee Francais

Additional Information

Michael Charchaflian’s Interests:

Tennis, Skiing, Sailing, Hiking, Fly-Fishing, Long-distance-bicycling, Traveling, Creative Cooking, Oenology, Classical Guitar, Duduk Music, Gregorian Chants, Monasteries, Languages, Philosophy, and Christology. Business: Business Development, Process Improvement, Six-Sigma, Organizational Development, Business Growth, Strategic Planning, Creative Solution, Human Dynamics, Conflict Resolution, System Thinking, System Dynamics, and Simulation. Countries: Frequently visiting Canada, but also visited or lived in: Argentina, Brazil, Uruguay, Paraguay, Honduras, Cuba, Mexico, Portugal, Spain, Belgium, France, Italy, Greece, Cyprus, Syria, Lebanon, Jordan, Egypt, Kenya.

Michael Charchaflian’s Groups:

•    LInked Business Strategists
•    LION™ Worn with Pride! [Choose wisely ... ] < BEWARE OF COUNTERFEITS >
•    Worldwide Management Consultants (23,000+ members)
•    DEC Alumni
•    SoftwareEngineering
•    Private Equity and Venture Capital Group
•    Health Informatics Technology (HIT)
•    BIMA, A MITX Organization
•    CXO (CEO, COO, CKO, CFO, CMO, CAO, CVO, CDO, CRO, CLO, CSO & CTO) Community
•    Dallas Fort Worth HP/Mercury User Group
•    Software Testing & Quality Assurance
•    Medical Devices Group
•    Medical Device Development, Marketing And Sales
•    EPICOR Alumni

Michael Charchaflian’s Honors:

NATIONAL WORKSHOPS & ARTICLES
Educational Conference, ERP, Educating Executive to maximize ROI
Workshop, Customer Relationship Management, eWorld, New York City
Article, The Anticipation Enterprise, Midrange Enterprise
Lectures, APICS, Enterprise Technology and Supply Chain, New England and New York
Article, Datamation, Taking your ERP 24x7x365 http://www.itmanagement.earthweb.com/entdev/article.php/11070_609791_2
Article, Choosing the Right ERP Software, http://www.connstep.org/web/content.nsf/0/8a6bfa13b1afc37a8525679f00587c6a?OpenDocument
Article, The Human Side of ERP, http://productivityreports.com/Archives/08-2/JH.htm

PATENTS & AWARDS
Inventor, Bootmeister®, an Automated Storage and Retrieval System: US Patent (5,676,259)
Case Study Award, National Institute of Standards and Technology.
Driving and realizing $1MM savings (in $9MM company) within 12 months.

Michael Charchaflian’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch