Charbel J. Semaan

Dynamic Leader in UI/UX and Learning Design

Location: San Francisco Bay Area
Industry: Internet

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Charbel J. Semaan's Overview

Current

Managing Partner at Red Penguin - UI/UX, Custom Development, Data-Driven Results

Past

Sr. Technical Training Consultant at Yahoo!
Youth Sports Coach and Adviser at National Junior Basketball Association & Portola Valley School District
Learning & Development Specialist at Google

Product Lead and Specialist at Google

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Education

St. Mary's College of California
Stanford University

Recommendations

8 people have recommended Charbel J.

Connections

319 connections

Websites

Company Website

My experience and interests are focused on creating collaborative teams that foster collaborative leadership and shared learning experiences.

I use technology to innovate or enhance current resources and to optimally produce with limited resources.

Work honorably and execute with creativity and innovation to achieve measurable results.

Specialties

Building scalable and creative learning programs, Learning/Instructional design, Strategic creative planning, Business development, User Interface and User Experience design, Youth basketball coaching, Youth track and field coaching, Non-profit marketing consultation, Cooking, Blog and website optimized development.

Managing Partner

Red Penguin - UI/UX, Custom Development, Data-Driven Results

Partnership; 1-10 employees; Design industry

August 2007 – Present (4 years 10 months)

Focused on appealing design, extraordinary programming, and data-driven performance results.

- Managed a team of 15 to successfully build and launch Stanford’s BeWell health and wellness online program
- Outperformed industry custom application quality standards by 10x
- Strategized mobile application development

Sr. Technical Training Consultant

Yahoo!

Public Company; 10,001+ employees; yhoo; Internet industry

August 2010 – February 2012 (1 year 7 months)

Managed 7 learning programs in Yahoo!’s global IT department to effectively scale and optimize global technical learning.

- Restructured global IT new-hire training program reducing ramp time by 30 days
- Optimized UI/UX and back-end of IT learning portal leading to increased pageviews, reduction in HelpDesk tickets, increased course registrations and attendance
- Mentored 10 global technical writers and trainers to scale projects efficiently and effectively

Youth Sports Coach and Adviser

National Junior Basketball Association & Portola Valley School District

Educational Institution; 51-200 employees; Primary/Secondary Education industry

November 2003 – July 2009 (5 years 9 months)

Head Basketball Coach for 6th-8th grade teams. I have coached both boys and girls teams for the Corte Madera basketball program; many of these teams achieved league champion honors under my guidance. Several student athletes have gone on to have successful and fulfilling high school experiences and have earned scholarships to Division I schools to play basketball, football, and volleyball.

Learning & Development Specialist

Google

Public Company; 10,001+ employees; GOOG; Internet industry

April 2005 – July 2008 (3 years 4 months)

- Trained 200 global Online Sales & Operations account managers and product specialists in client relationship management skills, public-speaking skills, and client presentation skills
- Redesigned and developed scalable and global new-hire training curricula to decrease ramp-up time
- Created internal program unifying product engineers with respective product support staff resulting in decreased user email volume, faster product improvement, and increased product reporting efficiency
- Delivered public seminars and webinars on use and value of Google’s products and services
- Analyzed advertiser satisfaction and account manager skill level relationship to decrease employee ramp-up time and increase customer satisfaction
- Coordinated with HR and Recruiting for smooth on-boarding of over 100 employees

Product Lead and Specialist

Google

Public Company; 10,001+ employees; GOOG; Internet industry

May 2004 – April 2005 (1 year)

- Led 7-member Google Desktop user support team to track bugs, support users, and improve product development and marketing
- Managed relationships with users, product engineers, legal team, marketing team, and internationalization specialists
- Implemented new online help center to minimize incoming email volume for Google Desktop and Orkut
- Contributed to development, marketing, support, and internationalization of Orkut service

BA, Economics

Stanford University
- Entrepreneurship and Venture Capital
- Money and Banking
- International Economics
M.A., Leadership Studies

St. Mary's College of California
- Change and Transition Management
- Values-Leadership & Organization Effectiveness
- Organizational Systems Integration

Arabic
(Elementary proficiency)
Spanish
(Limited working proficiency)

Volunteer Experience
- Mentor
  
  Spark Program
  - Education
  2007 – present (5 years)
  
  Mentored middle-school students in technology career development

St. Mary's College of California

M.A., Leadership Studies

2009 – 2011

Stanford University

BA, Economics

2000 – 2004

Activities and Societies: Stanford Track & Field Arabic Language Teaching Assistant

Websites:

Company Website

Interests:

team development, web design and optimization, product development, client/partner relationship management, public-speaking skills training, productivity enhancement, real estate, home remodeling

Groups and Associations:

Stanford University Track and Field Corte Madera School Basketball Program Spark Program

Honors and Awards: