Chantelle Flannery

Privately Held; 1-10 employees; Marketing and Advertising industry

November 2009 – February 2011 (1 year 4 months)

• Assisted in establishing new revenue streams, billing, contracting and consulting process
• Developed and maintained strategic marketing programs for clients; programs include: social media, websites, blogs, branding, print and PR
• Established key partnerships and joint venture projects
• Created project development scheduling process, including load balancing of internal/external resources and responsibility for profit/loss per project
• Assisted in crafting the vision and three-year strategic goals for the organization

Privately Held; 11-50 employees; Computer Software industry

December 2008 – November 2009 (1 year)

• Managed all mass communication and segmentation of clients, including use of ExactTarget, Vontoo and 5Buckets
• Created and maintained client education materials, developing a portal with training videos, tutorials and best practices
• Developed and measured impact of automated email campaigns based on specific client milestones
• Extensively analyzed blog and website analytics in order to help clients achieve desired results
• Devised custom data collection to assist clients with determining program ROI and integrate CRMs
• Coached content creation to maximize SEO thus improving traffic and overall program ROI
• Conducted weekly webinars on blogging best practices
• Managed company’s client-facing social media presence, including @Tips4Blogging Twitter account
• Assisted in account setup including design, keyword research, training and goal tracking
• Performed technical support role to help clients with use of software platform

Privately Held; 11-50 employees; Computer Software industry

February 2008 – December 2008 (11 months)

The Client Success Manager coaches, reviews, and implements blogging best practices with customers to increase satisfaction, retention, and results for the Compendium Blogware client base. Responsibilities include:
• New account setup and follow-through based on the unique needs of the client
• Client coaching based on determined milestones, goals, and stage in the client lifecycle
• Trouble ticket and feature request initiation, tracking, and follow-up • Communication of relevant new feature releases to client base
• Assistance with client training and education programs

Privately Held; 11-50 employees; Internet industry

July 2007 – February 2008 (8 months)

The New Business Manager at MediaSauce is responsible for providing accurate and timely quotes on the cost of potential client engagements. This position works with production, business development and account executive teams to gain an understanding of the scope of the client work to be done and the correct hours needed to complete the assignment in a profitable manner.

Privately Held; 11-50 employees; Internet industry

January 2007 – July 2007 (7 months)

Aided in the creation of a new consulting/sales process; Implemented a training program for the business development team; Developed new hire guides and basic training for all new full-time employees and interns; Customized and monitored the use of Salesforce.com; Established monthly full-day company retreats where employees learn about all aspects of the company

Privately Held; 11-50 employees; Internet industry

April 2006 – January 2007 (10 months)

Managed multimedia project budgets, timelines, and customer relationships; Wrote marketing plans and executed the development of individual projects; Involved in all facets of partnership arrangement with Autobase, ranging from project management to billing; Assisted CEO by nurturing relationships, creating presentations, and developing project plans

Public Company; 10,001+ employees; WFC; Financial Services industry

January 2006 – April 2006 (4 months)

• Graduated Wells Fargo University training program early with a 3.9/4.0 GPA
• Ranked as the top seller in training class for the entire region during the month of February

Public Company; 10,001+ employees; GIS; Consumer Goods industry

June 2005 – September 2005 (4 months)

• Analyzed scan track data and consumer insights for sales presentations to Kroger
• Leveraged ACNielsen and dunnhumby for promotional and pricing strategies

May 2004 – September 2004 (5 months)

• Facilitated all aspects of launching new name and brand
• Project coordinator for designing, developing and writing content for the corporate website

Public Company; 10,001+ employees; IBM; Information Technology and Services industry

May 2003 – September 2003 (5 months)

• Developed, documented and implemented new financial tracking system for third-line management and others in business area