Charles Handwork

Current

• Owner at Self
• Elected Representative for District 3 at Contra Costa Republican Central committee - elected Official

Past

• Field Service Engineer at Carl Zeiss Meditec
• Sr Systems Eng at Diebold Inc
• SENIOR SYSTEMS ENGINEER at Diebold

• Project Manager at MicroAge
• NETWORK ENGINEER / TEAM LEAD / PROJECT MANAGER at Entex Information Services
• Help Desk at Pinnacle Micro
• E5/SGT TECHNICAL SUPPORT, PROJECT MANAGER, LOGISTICS NCO at United States Marine Corps

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Education

• Irvine Valley College

Recommended

7 people have recommended Charles

Connections

41 connections

Industry

Political Organization

Charles Handwork’s Summary

Over 25 years Experience in the Information Services Industry

Charles Handwork’s Specialties:

MCSE, CNE, CBI, Web Design, Computer Repair, Network Administrator

Charles Handwork’s Experience

• Owner

  Self

  (Information Technology and Services industry)

  March 2010 — Present (5 months)

  Designing websites using ASP and HTML installed Dell 2900 servers and repaired PCs for small businesses.

• Elected Representative for District 3

  Contra Costa Republican Central committee - elected Official

  (Political Organization industry)

  January 2008 — Present (2 years 7 months)

• Field Service Engineer

  Carl Zeiss Meditec

  (Public Company; Medical Devices industry)

  January 2008 — March 2010 (2 years 3 months)

  • Developed and implemented policies and procedures for remote installations which decreased travel expenses
  • Managed and supported client engagement, services, and solution implementations
  • Gained experience in Active Directory in Server 2003 by working with workgroups and domains
  • Installed servers (Dell and IBM) and routers and switches (CISCO, Linksys, Netgear) for various customer and supervised network setup for tradeshows throughout the country
  • Directed and monitored the requirements, framework conditions, and progress of installation projects which involved field service; ensured development of products and services to customer requirements within the specified resources by defining goals, outlining approaches, and making adjustments within the constraints
  • Installed server and server software (Visupac Star and Forum).\, connected all Zeiss and 3rd party instruments, DICOM and non-DICOM compliant instruments throughout the country
  • Provided assistance to the sales force in defining customer needs and creating a statement of work
  • Verified and certified new software and created and executed user manuals for the software
  • Established and wrote Standard Operating Procedures (SOP’s) for the organization

• Sr Systems Eng

  Diebold Inc

  (Public Company; Information Technology and Services industry)

  January 2000 — February 2007 (7 years 2 months)

• SENIOR SYSTEMS ENGINEER

  Diebold

  (Public Company; DBD; Information Technology and Services industry)

  January 2000 — February 2007 (7 years 2 months)

  • Developed and implemented procedures for automated installs using Java Script and Pearl Scripting
  • Assisted and mentored sales personnel and management in pre-sales meetings to answer technical issues
  • Provided assistance to and mentored software developers, sales representatives, service technicians, and customers to establish goals, technical solutions, certify new software, and diagnose Beta software
  • Installed and configured Sygate Servers at various customer locations to secure all ATM’s (Automated Teller Machines) running on Windows NT, 2000, and 2003 environments
  • Acted as the project manager; deployed ATM (Automated Teller Machine) software and hardware
  • Implemented Microsoft Software Update Services (SUS) to manage security patch levels on all Windows 2000/XP Pro ATM’s for customers to install Diebold certified Microsoft Patches
  • Certified NetOp remote software for OS2, Windows 2000, and Windows XP Pro based ATM’s
  • Collaborated with financial institutions to configure internal firewalls & routers to secure all ATM communications
  • Created websites using HTML and ASP codes for marketing and FTP downloads for Customer Service Engineers
  • Assisted and consulted financial institutions migrating machines from Bysince and VISA II to TCP protocols
  • Supported and mentored service for all ATM installs in Northern California, NV, NY, TX, OK, and OR
  • Setup and installed ATM machines using OS2, Windows NT and XP; configured ATM’s to run TCP on Windows
  • Assisted and mentored Metavante, Efunds, Coop, and other providers to configure ATM communications
  • Ensured quality and certified new software for customers including the Golden One Credit Union, Bank of the West, First Republican Bank, Travis Credit Union, and various other financial institutions
  • Coordinated, assisted, and mentored subcontractors, Diebold Service Department, and Financial Institutions for every ATM installed in Northern California and Northern Nevada

• Project Manager

  MicroAge

  (Public Company; 1001-5000 employees; Information Technology and Services industry)

  March 1998 — May 1999 (1 year 3 months)

• NETWORK ENGINEER / TEAM LEAD / PROJECT MANAGER

  Entex Information Services

  (Computer Networking industry)

  February 1996 — March 1998 (2 years 2 months)

  • Managed the configuration and deployment of thousands of Compaq DeskPro 2000’s for AON Risk Management, Auto Club of Southern California, and Citicorp running on Windows NT and Windows ‘95
  • Installed various software applications and performed troubleshooting and help desk support for companies includes DreamWorks SKG, Paramount Studios, FOX Studios, and Universal Studios

• Help Desk

  Pinnacle Micro

  (Information Services industry)

  March 1995 — May 1996 (1 year 3 months)

• E5/SGT TECHNICAL SUPPORT, PROJECT MANAGER, LOGISTICS NCO

  United States Marine Corps

  (Government Agency; Military industry)

  January 1988 — March 1995 (7 years 3 months)

  • Recipient of the “Presidential Award” for saving over $800,000 by implementing Banyan Vines version 4.11-6.2 local and area wide network technology; repaired computers, printers, and peripherals
  • Trained, mentored, and evaluated 1,200 United States Marines on annual basis

Charles Handwork’s Education

• Irvine Valley College

  1989 — 1992

Additional Information

Charles Handwork’s Interests:

Fishing, Hiking, Camping, NASCAR

Charles Handwork’s Groups:

Elected official of the Contra Costa Republican Central Committee

•    Bank of the West Network

Charles Handwork’s Honors:

Best Web Designer and computer report by the Brentwood Press for 2005, 2006, 2007, 2008 and last year, 2009

Charles Handwork’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch