Chad Marshall

Current

VP, Sr. Service Delivery Consultant at Bank of America
Author at Realtime Publishers

Past

VP; Operation Risk Manager - Technology & End to End Processes at Bank of America
VP; Strategy & Architecture at Bank of America
Operations Specialist at U.S. Navy

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Recommended

27 people have recommended Chad

Connections

175 connections

Industry

Banking

Chad Marshall’s Summary

I am an abstract thinker. I'm energetic, thorough and driven and I'm as comfortable defining strategy as I am taking a strategy to implementation.

My experience has taught me to value the "business value" of Information Technology. Some thrive in working in IT for IT's sake, I work in IT for the business' sake and no matter what role I'm in I am committed to understanding the needs of the business.

Roles I've held:
- Technology Risk Manager
- Project Management Practices Manager
- Chief Strategist
- Service Delivery Manager
- Service Delivery Consultant
- Technology Project Manager
- Systems Architect
- Systems Engineer

Largest Responsibilities:
- Technology and End-to-End Process Risk Manager for Consumer Small Business Banking Technology & Operations, a Major Division of Bank of America consisting of more than 17,000 associates who provide end-to-end operations support to 56 million consumer and small business relationships, 5,700 retail banking offices and more than 20,000 ATMs
- Service Delivery Manager for ImageMark, an environment responsible for 2BB in transactions/year.
- Service Delivery Manager for Deposit Automation Process (DAP) which had an online storage need of more than 8 TB in production and an average monthly operating cost of $750,000.00 per month.
- Lead Systems Engineer for Check21 Image Exchange considered to be one of the top 10 mission critical applications within Bank of America.
- U.S. Navy Air Intercept Controller. Logged more than 800 hours of Combat Air Control.

In my spare time I enjoy writing and speaking. My most recent work, "The Tips and Tricks Guide to Creating Business Continuity through Enterprise Storage Solutions" is available through RealTimePublishers at: http://nexus.realtimepublishers.com/ttgcbcess.htm

Chad Marshall’s Specialties:

Appeasing Auditors and demanding business partners, Evangelism, Strategic Planning, Operational Risk Management, Service Delivery & Project Management, IT Governance (ITIL, COBIT, COSO). Compliance including SOX, GLBA and PCI

Chad Marshall’s Experience

VP, Sr. Service Delivery Consultant

Bank of America

(Public Company; BAC; Banking industry)

May 2009 — Present (7 months)

Building out Application Governance processes, policies and procedures for BAC Card Services Application Environment.
Author

Realtime Publishers

(Privately Held; 11-50 employees; Publishing industry)

May 2004 — Present (5 years 7 months)

Author, "The Essential Series: Infrastructure Management", 2008
Author, "The Executive Guide to IT Process Automation", 2008
Author, “The Tips and Tricks Guide to Creating Business Continuity through Enterprise Storage Solutions”, 2007
Author, “The Insiders Technical Resource Guide to Continuity of Operations”, 2006
Author, “The Insiders Technical Resource Guide to Consolidation”, 2006
Author, “The Insiders Technical Resource Guide to Intel Processors”, 2006
Author, “The Insiders Technical Resource Guide to Document Management”, 2006
Contributing Author, Microsoft Scripting Journal, Microsoft Press / Microsoft Learning, 2005
Technical Editor
Technical Editor, “The Definitive Guide to Service-Oriented Systems Management”, 2007
Technical Editor, “The Definitive Guide to Systems Management”, 2006
Technical Editor, “Tips and Tricks Guide to Windows Server 2003”, 2006
...and 2 more
VP; Operation Risk Manager - Technology & End to End Processes

Bank of America

(Public Company; BAC; Banking industry)

December 2006 — March 2009 (2 years 4 months)

Technology Operational Risk Management for Commercial & Small Business Banking Technology & Operations, a Major Division of Bank of America with more than 17,000 associates who provide end-to-end operations support to 56 million consumer and small business relationships, 5,700 retail banking offices and more than 17,000 ATMs.

Key Responsibilities Include:
Ownership of the Technology Operational Risk Management Program
Partnering with line of business and technology partners to provide horizontal and end-to-end operational risk strategies.
Enforce alignment to strategic plan and prioritization process.
Partner with Q&P, risk managers and line of business to establish a robust measurement plan for transformation.
Act as a central point of responsibility between risk managers and support partners to track production events, root cause analysis and resolution.
Ensure adequate Service Level Agreements (SLAs) and operational up-time goals are developed, monitored and utilized.
VP; Strategy & Architecture

Bank of America

(Public Company; 10,001 or more employees; BAC; Banking industry)

December 2000 — December 2006 (6 years 1 month)

Vice President – Strategy & Architecture / Global Corporate and Investment Banking Infrastructure

Key Responsibilities:
Service Delivery and Project Management within a Bank of America Division responsible for worldwide technology and IT operations for this Fortune 100 Company.

Primary liaison between Line of Business and Technology Infrastructure Services Executives. Manage large-scale technology delivery on a worldwide basis to some 10,000 end-users and responsible for working directly with each distinctive and unique business unit within the corporation.

Provide extensive business/systems analysis and large-scale service delivery management involving internal and external clients, vendors and service providers.

Manage teams in excess of 30 to 50 internal and external IT Personnel and Engineers when managing projects that encompass worldwide and company-wide technology changes.
Operations Specialist

U.S. Navy

(Government Agency; 10,001 or more employees; Military industry)

July 1993 — November 2000 (7 years 5 months)

Operations Specialist / Air Intercept Controller
Honorably Discharged in 2000
Medals and Awards include: Navy 'E' Ribbon (Awarded 5 Times), National Defense Service Medal, Armed Forces Service Ribbon (Awarded Twice), NATO Medal, Good Conduct Medal.
Awarded Letter of Commendation from Commander George Washington Battle Group