RNOC Surveillance Specialist at Time Warner Cable
Columbus, Ohio Area
- Current
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- RNOC Surveillance Specialist at Time Warner Cable
- Past
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- Chair of Lecture Series at IEEE DeVry Columbus Student Branch
- Tier 3 Technician at Time Warner Cable
- IR\HSD\Digital Phone Technician at Time Warner Cable
- Technical Support Agent at Verizon DSL
- Education
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- DeVry University
- Hilliard Davidson High School
- Recommended
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3 people have recommended Chad - Connections
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- Industry
- Telecommunications
- Websites
Chad Harris’s Summary
Networks and communications specialist. Thorough knowledge of Hybrid fibre-coaxial (HFC) architecture and network convergence. Wide range of networking skills covering wireless, wired, and optical networking technologies. Particularly interested in the operation, development, and monitoring of optical backbone and aggregation networks. Always interested in the development, testing, and deployment of new technologies.
Chad Harris’s Specialties:
Optical data networking (SONET, DWDM), Hybrid fibre-coaxial (HFC) architecture, Data/Voice network planning and design.
Chad Harris’s Experience
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RNOC Surveillance Specialist
Time Warner Cable
(Public Company; 10,001 or more employees; TWC; Telecommunications industry)
May 2008 — Present (1 year 7 months)
Monitor regional network equipment including Regional Transport Network (RTN), Multi-Service Aggregation Network (MSAN), and fiber Cell Tower Back Haul (CTBH) for cellular providers. Identify network outages and quickly communicate outage details to the necessary personnel to resolve issue. Use tools such as: Netcool, INC by Unique Software for Alcatel-Lucent equipment, Cisco Transport Manager (CTM), Remedy, ATG, and various other “home grown” tools. Work in conjunction with various other groups, departments, and vendors to achieve company goals.
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Chair of Lecture Series
IEEE DeVry Columbus Student Branch
(Non-Profit Organization Management industry)
July 2008 — July 2009 (1 year 1 month)
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Tier 3 Technician
Time Warner Cable
(Public Company; 10,001 or more employees; TWC; Telecommunications industry)
July 2007 — May 2008 (11 months)
Perform OS and network level troubleshooting on various different OS platforms. Identify, track and communicate plant related problems. Use tools such as ICOMS, Agilent, ATG, Remedy, Stargus, Eventrak, DPOM, iGlass, and various DOS commands for troubleshooting. Log all calls, schedule necessary appointments, document the outcome. Coordinate and direct requests to appropriate technical personnel when unable to resolve.
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IR\HSD\Digital Phone Technician
Time Warner Cable
(Public Company; 10,001 or more employees; TWX; Telecommunications industry)
April 2004 — July 2007 (3 years 4 months)
Find, diagnose and repair customer service problems from home to distribution and trunk feeds. Locate, diagnose and repair signal leakage problems. Working knowledge of DHCP, DNS servers, Routers, Switches, Gateways, and Secured Wireless connections. Install and repair Digital Phone hookups.
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Technical Support Agent
Verizon DSL
(Public Company; 10,001 or more employees; Telecommunications industry)
January 2004 — April 2004 (4 months)
Troubleshot route, sync, network and driver corruptions on all Windows platforms and Mac OSX. Tested lines for correct dB levels and frequency provisioning. Setup or replaced Ethernet and USB drivers along with PPPoE and DHCP protocols for Broadband connections.
Chad Harris’s Education
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DeVry University
Bachelors of Science , IT - Networking , 2003 — 2009
Major in Network and Communications Management (NCM), Minor in Network Systems Administration (NSA)
- Activities and Societies:
- IEEE Member, Chair of Lecture Series for IEEE DeVry Columbus Student Branch
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Hilliard Davidson High School
Diploma , 1997 — 2001
