
Sr. Manager at Convergys Employee Care
Jacksonville, Florida Area

Sr. Manager at Convergys Employee Care
Jacksonville, Florida Area
Software development in Java, XML, Unix/Linux, and C++.
Designing solutions, automating processes, and finding least complex solutions.
(Public Company; 10,001 or more employees; CVG; Information Technology and Services industry)
March 2004 — Present (5 years 9 months)
Development Manager responsible for creation, delivery, and support of two enterprise products: a case management system for call centers, and a custom VOIP telephony system for internal and external call management.
Have worked in many capacities, including R&D, requirements, development, and project management. Development work include Java, PHP, Asterisk, Oracle, MySQL, Jabber, and Linux. Have leveraged my business and technical backgrounds to create expanded opportunities for my team.
(Privately Held; 5001-10,000 employees; Hospital & Health Care industry)
June 2001 — March 2004 (2 years 10 months)
Member of Data Architecture team that was responsible for the data tier of a web-based benefits enrollment application. This was an IBM environment that used DB2, AIX, WebSphere 4.0, VisualAge 4.0, and Websphere Studio Application Developer. Other tools in the environment were Merant PVCS and Mercury Test Director. The project followed the RUP methodology and used UML as a documentation paradigm. Used Rational Rose for object modelling.
(Privately Held; 11-50 employees; Computer Software industry)
March 2000 — March 2001 (1 year 1 month)
Participated in virtual project teams to complete web application projects for large clients. Typical project life cycle included requirements gathering, prototyping, scoping, estimating, development, QA, documentation and system integration. Client projects included work for Blue Cross Blue Shield, JM Family Enterprises, Homeside Lending , and HealthScreen America (closed). Environment varied based on projects, but included Microsoft Windows 2000, IIS, Visual Source Safe, and SQL Server; Sun Solaris and Java, BEA WebLogic, Inprise JBuilder. Technologies included XML, XDR, XSLT, XPath, HTML, DHTML, XHTML, JavaScript, ASP, COM, JScript and VBScript.
(Public Company; Computer Software industry)
June 1998 — January 2000 (1 year 8 months)
This segment of my dual-merger experience stretches from June 1998 to January 2000. At that time, I was was a Software Developer helping to develop CreditWeb, an ASP-based web application for the bank's commercial credit centers. I had already built several websites, so my web development skills were beneficial to the project. The software replaced an aging Power Builder application. The environment included Windows 98 and NT, IIS, Visual Source Safe, Elsinore Technologies’ Visual Intercept, Dynalivery Parallel Crystal, Visual Interdev, Visual Basic, ODBC, SQL, and Sybase ASE.
(Public Company; 1001-5000 employees; Computer Software industry)
1996 — 1998 (2 years )
C++ developer working on a client/server commercial banking application. Very transaction-oriented system relying heavily on external tools (Rogue Wave, Booch components, etc..).
(Computer Software industry)
1994 — 1996 (2 years )
(Computer Software industry)
1990 — 1992 (2 years )
Masters , Computer Science & Engineering , 1996 — 2000
Business Administration , Marketing , 1985 — 1989
hiking, camping, bike riding, software development, soccer
Upsilon Pi Epsilon - International Honor Society for the Computing and Information Disciplines.