Chris James

Current

• Social Media & Community Strategist at Advanced Micro Devices

Past

• Global Online Project Manager at Dell Inc.
• Global Online Community Lead at Dell Inc.
• Intranet Operations Manager at Intuit Inc

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Education

• University of Arizona, Eller College of Management

Recommended

4 people have recommended Chris

Connections

180 connections

Industry

Semiconductors

Chris James’s Summary

Energetic and forward-thinking web strategist specializing in Social Media solutions for the enterprise. Demonstrated experience in deploying online community and conversation tools worldwide; program & project management, site design and development, web chat functionality and intranet portals. A committed technologist with proven abilities to adopt, integrate and improve best-of-breed web systems.

Able to operate effectively in matrix and cross-functional teams, whether they are in the same building or across the globe. Consistently recognized by customers and team members for my ability to think smart, move fast and always deliver results.

Chris James’s Experience

• Social Media & Community Strategist

  Advanced Micro Devices

  (Public Company; 10,001 or more employees; AMD; Semiconductors industry)

  May 2008 — Present (1 year 3 months)

  Identify, plan and execute strategies that leverage AMD communities by:
  
  - Increasing awareness and affinity for the brand, website and products
  - Engaging customers, partners and analysts directly through AMD.com and it's affiliates
  - Creating virtuous feedback loops between the company and its customers
  - Driving down end-user support costs through the use of social media technologies

• Global Online Project Manager

  Dell Inc.

  (Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

  February 2007 — May 2008 (1 year 4 months)

  Responsible for leading programs that innovate and improve the customer experience on www.dell.com and support.dell.com.

• Global Online Community Lead

  Dell Inc.

  (Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

  March 2006 — February 2007 (1 year)

  Responsible for the rollout of online communities and forums to customers worldwide in languages other than English. Contributed to the creation of overall community strategy at Dell.
  
  In addition to community, my responsiblities included other worldwide online support channels such as email and web chat. This included site architecture and design, global rollout and other project management actvities.

• Intranet Operations Manager

  Intuit Inc

  (Public Company; 5001-10,000 employees; INTU; Computer Software industry)

  April 2001 — April 2006 (5 years 1 month)

  Managed day-to-day portal operations including development, taxonomy, user-interface and content management system.

Chris James’s Education

• University of Arizona, Eller College of Management

  B.S.B.A. , Management Information Systems , 1998 — 2002

  Activities and Societies:

  The International Fraternity of Deltas Sigma Pi,
  The Management Information Systems Association

Additional Information

Chris James’s Interests:

e-commerce strategy, brand management & monitoring, social marketing, online communities, open-source platforms, enterprise 2.0, collaboration, semantic web