Director at ARAMARK Healthcare
Greater Memphis Area
Director at ARAMARK Healthcare
Greater Memphis Area
Effective Operational Leader with 11 years of progressive experience delivering strong and sustainable results for multi-layered organizations. Solid business acumen, coupled with strong analytical skills, has driven key efficiency improvements with large-scale customer service initiatives. A problem solver with unique leadership ability and an in-depth understanding of business operations-known as a customer service professional, responsive to client needs. Successfully implement strategies with a high commitment to excellence.
Strategic planning and implementation
Build/Retain high performing Teams
Large-Scale Project Management
Implement/Manage Customer Service Initiatives
Microsoft Office Suite
(Privately Held; Hospital & Health Care industry)
September 2009 — Present (7 months)
Working as the Director of Environmental Services and Central Transportation at Shands Jacksonville.
(Hospital & Health Care industry)
July 2003 — September 2009 (6 years 3 months)
Empowering leader of a team of 140 employees. Provide the leadership and vision to achieve business units’ goals.
Effectively manage $4.5M budget to support the delivery of environmental and mail services across the system.
Known for the creation and implementation of effective plans that improve productivity, quality, and efficiency.
Lead environmental team efforts on continuous improvement, environment of care, licensure and regulatory readiness. Key member of Operations Council and Green team focused on creating and environmentally friendly environment.
Served on multidisciplinary teams focused on improving quality of care and patient satisfaction.
Developed and implemented strategies resulting in improvement in patient satisfaction scores with cleanliness of environment. Exceeded patient satisfaction goal.
(Non-Profit; Hospital & Health Care industry)
December 2000 — July 2003 (2 years 8 months)
Ensured compliance with departmental and hospital standards through a team of 45 employees. Developed a customer-centered culture with emphasis on excellence.
Excellent motivator. Built high-performing team consistently delivering to bottom-line results. Core team strengths include: competence, efficiency, productive, and quality-focus.
Developed and implemented processes and systems to create a well presented environment for patients and guests.
Improved operations through supervision of daily staff assignments and frequent rounding.
(Environmental Services industry)
April 1998 — September 1999 (1 year 6 months)
Planned, implemented, and met quality and regulatory standards.
Hired, trained, and counseled attendants on job performance, productivity, and attendance.
Managed housekeeping activities to achieve a well maintained environment.
In partnership with team, developed and achieved department’s performance improvement goals.
MBA , Business Administration , 2007 — 2009
mba , 2007 — 2009
BS , Business Administration/Computer Science , 1989 — 1993
Sports (golf, basketball, baseball)
NAHSE
Alpha Phi Alpha Fraternity Inc.
ASHES