
Usability Specialist at Sage
Manchester, United Kingdom

Usability Specialist at Sage
Manchester, United Kingdom
I contribute positively to people's interactions with technology, enabling their tasks to be simplified and their lives to be enriched. I enjoy responsibility for producing great applications, interfaces, and content that make a real difference to the way people work and live. I hope to continually expand my experience of different situations and challenges to understand better how people work, and how advancing technology can serve them better.
(Public Company; 1001-5000 employees; SGE; Computer Software industry)
October 2007 — Present (2 years 2 months)
Responsible for leading user interface design and usability efforts across the Accountants in Practice product suite.
(Public Company; 1001-5000 employees; WAT; Pharmaceuticals industry)
April 2005 — October 2007 (2 years 7 months)
Leading usability for user assistance across large, complex software/hardware scientific analysis business. Involved in information design, content creation for novice to expert level technical audiences, the creation of cross-functional wikis for collaborative working, requirements gathering, contextual enquiry, user interviewing, user profiling, task analysis, and development of a thin-client enterprise-wide networked and filtered user assistance solution.
Pro-actively scoping and managing the development of process improvements: developing a system for requesting and tracking information enhancements, designing and implementing a testing structure for quality assurance, and rationalising scheduling data to improve efficiency.
(Public Company; 201-500 employees; MAO; Computer Software industry)
January 2005 — April 2005 (4 months)
Re-designing application user documentation to meet requirements of a global IT solutions provider. Focussed on simplification, implementing a document architecture, and improving access points to existing information.
(Public Company; 201-500 employees; MA0; Computer Software industry)
July 1999 — June 2003 (4 years )
Designing desktop and browser-based applications for an enterprise document management solution with many thousands of users. Included both improving existing interfaces and developing new applications and application paradigms.
Specifically: requirements gathering, conceptual design, interface design, evaluation and re-design, prototyping, visual and colour design, management of all interface and user assistance text.
In 2004 I was part of the small group that won Macro 4’s global Team of the Year.
Certificate , Interaction Design , 2006 — 2006
2:1 BA Econ (Hons) , Economics , 1995 — 1998
Usability Professionals' Association