Service First Inc.
Austin, Texas Area
Service First Inc.
Austin, Texas Area
My goal is to work with a company or companies to design a system to educate personnel to use current and cutting edge technology, to grow mentally and emotionally, to develop leaders, to stay abreast of the latest global trends in the marketplace.
•17+ years progressive computer support experience
•Possesses exceptional oral and written communication skills
•Skilled in identifying and achieving goals within available time, resources and conditions.
•Experienced in researching and organizing complex amounts of information
•2 years experience in financial field
•7+ years of training experience; classroom, one-on-one, and online; technical (software, hardware) and professional materials
•3+ years software testing
•4+ years technical writing
•Experience working in fields of technology, finance, real estate, and education
(Professional Training & Coaching industry)
July 2008 — Present (2 months)
ServiceFirst is a startup company in San Marcos providing software to service industry.
Currently working as the technical writer, customer service provider and eventually training developer and manager
(Public Company; 10,001 or more employees; Computer Hardware industry)
April 2007 — Present (1 year 5 months)
Writing curriculum and designing instructional material for technical and customer care staff world wide.
*Familiar with Adobe Captivate
*XHTML writer and editor
*Expert user of Macromedia Homesite
(Privately Held; 51-200 employees; Computer Software industry)
January 2006 — April 2007 (1 year 4 months)
Tested new software before release to clients. Worked with off-shore team to insure products met standards. Wrote and taught software to clients. Also, worked as a website analyst to provide companies with information on improving websearch ratings.
(Privately Held; 201-500 employees; Real Estate industry)
October 2005 — June 2006 (9 months)
Worked as a realtor in Mobile, Alabama. I loved it!
(Information Technology and Services industry)
2003 — 2005 (2 years)
(Public Company; 501-1000 employees; Financial Services industry)
June 2004 — July 2005 (1 year 2 months)
Worked as software trainer on projects for Wachovia Securities and Merrill Lynch. Taught proprietary software built by Thomson. Training is my passion! I loved the work I did at this postion. Provided classroom training along with one-on-one training to stock brokers and admin staff.
(Privately Held; 201-500 employees; Education Management industry)
February 2003 — June 2004 (1 year 5 months)
STI provides k-12 software. This software is a complete package for schools from health management, attendance, discipline to special education packages. I was an expert in STI Heath and SETS (Special Education Tracking Software). Trained teachers (2 day classes) to use these products.
(Government Agency; 51-200 employees; Government Administration industry)
March 1998 — January 2002 (3 years 11 months)
(Government Agency; 1001-5000 employees; Government Administration industry)
May 1995 — June 1996 (1 year 2 months)
Worked as a project manager for a Programming team.
(Information Technology and Services industry)
1993 — 1996 (3 years)
Promiseland San Marcos, Promiseland