Chris Catto

Current

ACD Administrator at ChoicePoint

Past

M2 - Support Representative at ChoicePoint
Collections/Customer Service Representative at KPI
Collections at KPI

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Education

Florida Atlantic University

Connections

125 connections

Industry

Information Technology and Services

Websites

Chris Catto’s Summary

Developer & Analytics Analysis

Chris Catto’s Experience

ACD Administrator

ChoicePoint

(Public Company; Information Technology and Services industry)

June 2005 — Present (3 years 4 months)

Develop database driven, permission based, automated web applications that display dashboards & important reports with ASP & SQL Server. As ACD (Automated Call Distibution) Admin I ensure the calls are routed correctly & report on call & email volume. Manage the schedule for our Technical Services team (30+ people).. Also an admin for our RNT (Right Now Tech) sites.
M2 - Support Representative

ChoicePoint

(Public Company; 1001-5000 employees; CPS; Computer Software industry)

July 2004 — July 2005 (1 year 1 month)

Second Level Technical Support.
Collections/Customer Service Representative

KPI

(Privately Held; 51-200 employees; Information Services industry)

June 2001 — June 2003 (2 years 1 month)

Service Representative & Collectins Representative.
Collections

KPI

(Information Technology and Services industry)

2001 — 2003 (2 years)

Chris Catto’s Education

Florida Atlantic University

1996 — 2003

Additional Information

Chris Catto’s Websites:

Chris Catto’s Interests:

ASP.NET

Chris Catto’s Groups:

Attended .NET Code Camp in South Floriday, February 2007, RunAsRadio, HanselMinutes Podcast, Sleepless in Dallas SharePoint Dev, MSDN Events, DBAAdmin/Linked, Blog Subscriber, CodePlex, Globalpex, Osmose, ALT.NET