Support Manager at iLike, Inc.
Greater Seattle Area
- Current
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- Support Manager at iLike, Inc.
- Past
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- User Experience Team Lead & Founder at skillbit.com
- Help Desk Manager at Seattle Pacific University
- Microsystems Analyst at Seattle Pacific University
- Information Technology Assistant at Seattle Biomedical Research Institute
- Customer Care Technician / Telecom Assistant at SPU's Computer & Information Systems
- Peer Advisor at SPU's Office of Residence Life
- Lab Technician at SPU's Instructional Technology Services
- Administrative Assistant at University of Washington Medical Center
- Education
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- Seattle Pacific University
- Seattle Pacific University - School of Business and Economics
- South Seattle Community College
- Recommended
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6 people have recommended Cassie - Connections
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connections
- Industry
- Internet
- Websites
Cassie Wallender’s Summary
As a manager at Seattle's own iLike.com, I strive to ensure that our over 55 million users receive quality support as they explore a new way of music discovery and promotion that engages the full depth of social networking services already in place to provide a convenient and rich experience.
Personally, I've been working in I.T. since 2001 and have since been passionate about facilitating the connection between people and technology. I've been lucky to work in a diverse variety of wonderful environments: biomedical, academic, and now a dot-com startup; and look forward to the continued challenges ahead.
Cassie Wallender’s Specialties:
hardware troubleshooting, hardware purchasing, software troubleshooting, user experience, usability, management, WSUS, Microsoft Active Directory and Group Policy, web design, executive liaison
Cassie Wallender’s Experience
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Support Manager
iLike, Inc.
(Privately Held; 11-50 employees; Internet industry)
June 2007 — Present (2 years 6 months)
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User Experience Team Lead & Founder
skillbit.com
(Privately Held; 51-200 employees; Internet industry)
January 2008 — 2008 (less than a year)
skillbit™ is a web based application that:
-Discovers your team’s skills and resources
-Archives the information
-Provides intelligence about skills and talent availability -
Help Desk Manager
Seattle Pacific University
(Non-Profit; Information Technology and Services industry)
May 2007 — July 2007 (3 months)
As a manager in Computer and Information Systems (CIS), I am responsible for development and implementation of technical support processes and procedures; evaluation and recommendation of Help Desk tools; creation and publication of Help Desk materials and documentation; design and implementation of reports to measure performance of Help Desk staff; management of departmental incident tracking system; facilitation of first and second level support for campus computer, network, voice mail and telecommunications systems; and oversight of CIS office operations. I provide advice and assistance regarding faculty, staff and student computing and network operation while managing the Computer and Information Systems Help Desk, including hiring, supervision, technical training, and work assignment of the Help Desk Assistant and 4-5 student employees.
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Microsystems Analyst
Seattle Pacific University
(Educational Institution; 51-200 employees; Information Technology and Services industry)
September 2004 — May 2007 (2 years 9 months)
Acts as a professional liaison representing Computer & Information Systems to the SPU user community. Coordinates computer support activities with multiple user departments and CIS internal teams. Confers with users to determine needs, analyzes those needs, makes systems recommendations and provides design and development support for microcomputer systems hardware and software. Engages in long range planning for desktop computing standards and support.
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Information Technology Assistant
Seattle Biomedical Research Institute
(Non-Profit; 51-200 employees; Information Technology and Services industry)
2003 — 2004 (1 year )
Assisted the Information Technologies Department in supporting PC/Mac computers and peripherals on a Windows TCP/IP network. Duties included organization of IT supplies, configuring computers, installing and upgrading software/hardware, assisting users, resolving problems, and helping out on projects. Position provided broad exposure to a client/server-based network environment that utilizes the Microsoft product suite and gave valuable and varied PC/Mac systems and networking experience to contribute toward a career in computers or business. Requirements included a working knowledge of computer hardware, Windows, Microsoft Office, an understanding of LAN and Internet connectivity, a demonstration of strong customer service skills, and the ability to communicate well with others.
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Customer Care Technician / Telecom Assistant
SPU's Computer & Information Systems
(Educational Institution; Information Technology and Services industry)
September 2001 — June 2004 (2 years 10 months)
• Received “Customer Care Excellence” award for exceptional customer service
• Promoted to Telecommunications Assistant position
• Used web design, problem-solving, and computer troubleshooting skills -
Peer Advisor
SPU's Office of Residence Life
(Educational Institution; Higher Education industry)
January 2002 — June 2003 (1 year 6 months)
• Supervised a dormitory floor of twenty freshmen women
• Enforced University policies and organized educational programming
• Developed organizational, leadership, and administration skills -
Lab Technician
SPU's Instructional Technology Services
(Educational Institution; Information Technology and Services industry)
September 2001 — January 2003 (1 year 5 months)
• Supervised use of 25+ computer systems
• Assisted with general inquiries regarding computer system operation and use of a broad array of software
• Further deepened customer service experience -
Administrative Assistant
University of Washington Medical Center
(Educational Institution; Hospital & Health Care industry)
June 2001 — December 2001 (7 months)
• Worked on an assortment of office projects in a team
• Specifically addressed insurance facility fee processing
• Developed teamwork skills, precision, efficiency, and attention to detail
Cassie Wallender’s Education
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Seattle Pacific University
B.A. , Business Administration, Information Systems , 2001 — 2004
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Seattle Pacific University - School of Business and Economics
B.A. , Business Administration, Information Systems , 2001 — 2004
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South Seattle Community College
A.A. , 1999 — 2001
- Activities and Societies:
- Web designer, Phi Theta Kappa; Activities Coordinator, International Students Club; Vice President, Run the Race; 2001 All-Washington Academic Team; Dean's List; Running Start Honor Roll
Additional Information
Cassie Wallender’s Websites:
Cassie Wallender’s Groups:
Leadership in national political association, Seattle Pacific University's Young Alumni Council
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Web 2.0 -
Linked:Seattle -
Phi Theta Kappa -
Seattle Pacific University Alumni -
Tweeple -
Washington Technology Industry Association (WTIA) -
Seattle Lunch 2.0 -
nPost -
Seattle Pacific University School of Business & Economics Alumni Network -
Seattle Mind Camp -
Seattle Startup Weekend 2 -
Seattle 2.0
Cassie Wallender’s Honors:
Awarded Provost Scholars Award by Seattle Pacific University, 2001 - 2004
Awarded Phi Theta Kappa All-Washington Academic Award by Washington State Governor Locke, 2001
Cassie Wallender’s Contact Settings
Interested In:
- career opportunities
- reference requests
- getting back in touch
