Casey Glass

Past

Web Producer (Freelance) at IdeaWorks
Customer Solution Architect (Contract) at Community Engine
Online Project Manager (Contract) at InterfaceFLOR

Online Project Manager (Contract) at Disability Services Commission
Web Manager at North Metropolitan Area Health Service
Web Designer at Method + Madness
Web Administrator at Curriculum Council of Western Australia
HTML Editor at Pretzel Logic

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Education

Edith Cowan University

Recommended

5 people have recommended Casey

Connections

51 connections

Industry

Internet

Websites

My Blog

Casey Glass’s Summary

Web project manager with extensive experience in user experience and accessible web site design, production and management. Experienced in building social networks, online community management tools and small to enterprise-sized CMS implementations projects up to $500,000. Loves working with multidisciplinary teams. Passionate about improving the accessibility, usability and user experience of the web to the benefits of users and businesses alike.

Casey Glass’s Specialties:

web strategy, community management, project management, social media, accessibility, usability, user experience, ux, information architecture, ia, web standards, wireframes, prototypes,

Casey Glass’s Experience

Web Producer (Freelance)

IdeaWorks

(Privately Held; Design industry)

May 2009 — June 2009 (2 months)

Quality assurance of work completed by designs and developers as well as content migrations from old sites into new ones

Interaction design of the product selector tools for the Austral Bricks website

Maintain client expectations by working to deadlines and budgets

Created wireframes and interaction diagrams to be used in specification documents and by contract developers
Customer Solution Architect (Contract)

Community Engine

(Internet industry)

October 2008 — March 2009 (6 months)

Responsible for the user experience of the Community Engine platform using recommendations from research on social networking systems and user needs.

Researched and designed information architectures for the Community Engine platform and custom client projects.

Involved in product development and creating new features for the Community Engine platform to meet future customer needs and wants.

Created wireframes for the social networking platforms features based on the findings from research and used these in specification documents the development team worked from.

Liaised with the project managers, technical and creative leads on feature development for the Community Engine platform and custom solutions for clients.
Online Project Manager (Contract)

InterfaceFLOR

(Textiles industry)

March 2008 — October 2008 (8 months)

Project managed the migration and redevelopment of the website from the Netherlands to Australia.

Developed an online strategy inline with user and business goals, with an emphasis on generating site traffic, online ordering and communication of industry sector specific content.

Constructed mental models of target users based on user research and interviews.

Analysed results from mental models and usability testing and applied the outcomes to a new online user experience.

Created a new information architecture and interaction model based on user research and card sorting workshops.

Designed wireframes and created an interactive prototype for stakeholder feedback.

Revised online marketing tools and strategies as well as reporting tools to measure effectiveness of those strategies.

Reviewed and selected appropriate vendors and external contractors for relevant outsourced services.

Managed risk, and stakeholders expectations.
Online Project Manager (Contract)

Disability Services Commission

(Civic & Social Organization industry)

December 2006 — August 2007 (9 months)

Managed and coordinated developers, designers, testers and external contractors to complete the redevelopment of the Commission's internet site (www.disability.wa.gov.au). These included a web content coordinator, an SME, two developers and a project officer, an external design agency, an Adelaide based search engine provider, a Sydney based CMS provider, and a Sweden based text-to-speech provider.

Successfully implementing a new CMS, search engine, and reporting tools, redesigning the Commissions website to consolidate four disparate sites; ensuring accessibility standards (WCAG 1.0 AA) and incorporating a site-wide text-to-speech functionality.

Managing the design, development and integration of AJAX applications developed to enable customers to find Commission and associated services in the community.

Initiated and coordinated an accessibility workshop for the developers of the Commission to see firsthand how people with disabilities use computers and navigate websites.
Web Manager

North Metropolitan Area Health Service

(Government Agency; 1001-5000 employees; Hospital & Health Care industry)

January 2001 — December 2006 (6 years)

Nominated as Web Standards Working Group leader, tasked with forming standards for design and development of web sites for WAGHS (Western Australian Government Health Services). Developed networks, liaised with stake-holders, external and internal clients to improve content and data delivery strategies.

Designed and developed an online roster system for doctors and registrars to keep track of when they are on duty.

Developed strategic frameworks, policies, procedures, standards and plans in the use of the internet and intranet sites of the NMAHS.

Successfully implemented an online platform using wiki technology that facilitated the sharing of ideas, results, and conclusions of the research being undertaken within the NMAHS.

Developed and implemented management strategies that related to web based activities including writing content guides and user manuals for online applications as well as website project plans, and server disaster recovery plan documentation.
Web Designer

Method + Madness

(Privately Held; 11-50 employees; Internet industry)

January 2001 — December 2001 (1 year)

Web site concept design and creation including building HTML site templates to integrate with database backend systems for high profile clients such as ING, Telstra Rally Australia, Live Clothing, Morningstar, eBooks, TAB Sportsbet, Fremantle Football Club and West Australian Symphony Orchestra.

Designed and developed page layouts for the WebTV platform on the TAB Sportsbet website.

Created the user manual for the Live Clothing intranet site, which is used by all nine stores residing in both Western Australia and South Australia for stock ordering, staff rostering and merchandise promoting.
Web Administrator

Curriculum Council of Western Australia

(Government Agency; 201-500 employees; Education Management industry)

July 1998 — January 2000 (1 year 7 months)

Redesigned the Curriculum Councils website, introducing new multimedia elements and improving the navigation of the site.

Coordinated the design and development of interactive CD-ROMs that were distributed state-wide to teachers and schools.
HTML Editor

Pretzel Logic

(Privately Held; 1-10 employees; Internet industry)

December 1996 — May 1998 (1 year 6 months)

Created and edited HTML pages, as well as website graphics.

Conducted web page functionality and browser compatibility testing prior to site deployment.