Casey Benjamin

Current

Sales Manager at Niveus Media

Past

Senior Dealer Support Rep. at VUDU inc.
Technical Support Engineer at Kaleidescape Inc.
Systems Administrator / Technical Director at Flipside Editorial

Visual Effects Artist at Flipside Editorial / Lux Edit
Production Artist, broadband entertainment at Quokka Sports
3D Artist at San Francisco Production Group
Seaman Recruit SR1 at U.S. Coast Guard

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Education

Pima Community College

Recommended

5 people have recommended Casey

Connections

151 connections

Industry

Consumer Electronics

Casey Benjamin’s Summary

Summary

•10 years of world class technical support experience servicing end users and business partners.
•Invaluable asset to sales organizations; providing a dedicated subject matter expert for pre-sales and post-sales support.
•Expert knowledge and passion of audio & video, control systems, networking and consumer electronics technologies.
•Solid reputation and relationships with world’s leading custom integrators, including many of the CEDIA top 100.
•Socially outgoing personality committed to sharing information and technology with others, educating and training wide audiences.
•Proven team leader and support manager who can build a team focused on successful policies, procedures and performance tracking metrics.

Achievements

•Helped build CEDIA channel dealer support program at VUDU to serve lucrative high end custom home integration market.
•Successfully analyzed install base and web traffic statistics to identify VUDU marketing targets by median income and Metropolitan Statistical Area for nationwide retail launch in Best Buy.
•Received exceptional performance review and promotion to Team Leader and Acting Support Manager at Kaleidescape.
•90% reduction in “No Trouble Found” Player RMAs at Kaleidescape by improving troubleshooting tools and procedures.
•Launched dedicated Visual Effects CGI department at Flipside Editorial, increasing annual CGI revenue from $10k to over $1 million.

Casey Benjamin’s Specialties:

Crestron, AMX, Kaleidescape, RTI, Nevo, Pronto, UniversalRemote
SIMPL Windows, VTProE, Netlinx Studio, TPDesign, MX-xxx Editor, ProntoEdit
D-Tools, RackTools
Photoshop, 3dsmax
Office: Excel, Word, PowerPoint
Salesforce.com, Confluence, Jira, OFBiz, Bugzilla, DeskPro

Casey Benjamin’s Experience

Sales Manager

Niveus Media

(Privately Held; Consumer Electronics industry)

November 2008 — Present (1 year 1 month)
Senior Dealer Support Rep.

VUDU inc.

(Privately Held; 51-200 employees; Consumer Electronics industry)

April 2008 — October 2008 (7 months)

-Provided technical support to more than 800 US AV dealers.
-Participated in online communities and blogs to evangelize VUDU.
-Solicited feedback from key dealers for marketing and product management.
-Provided analysis of web traffic, install base, population density and median income of MSAs to identify marketing targets.
-Provided weekly metrics reporting on call volume, reason, location, call times and more.
-Developed code and GUI for VUDU box on third party control systems.
-Wrote technical documentation and training manual.
Technical Support Engineer

Kaleidescape Inc.

(Privately Held; 51-200 employees; Consumer Electronics industry)

February 2005 — March 2008 (3 years 2 months)

-Acting Manager of Technical Support Operations
-Lead Technical Support Engineer for 3 years, troubleshooting Network, Video, Crestron, RAID and other customer issues. -Developed relationships with worldwide network of dealers
-Responsible for recruiting, interviewing and training new Technical Support Engineers.
-Created all Crestron and AMX touch panel templates for The Kaleidescape Entertainment System.
-Worked closely with Engineering and Manufacturing to improve User Experiencee.
-Created and documented all support polices and procedures.
-Received outstanding performance review, earning “Exceeds Expectations” rating.
Systems Administrator / Technical Director

Flipside Editorial

(Animation industry)

2001 — January 2005 (4 years )

Flipside Films was the parent company to Flipside Editorial, Lux Editorial, Retina Films and SpotLogic

-Built Visual Effects Department for editorial company, raised CGI revenues from $10,000 yearly to over $1,000,000
-Responsible for hiring and firing of all creative and technical positions.
-Managed ALL Audio/Video computer resources, purchases, installations, repairs.
-Provide desktop MacOS, Windows and Linux support to 30 employees and many clients in Santa Monica and San Francisco offices.
-Provide system support on Flipside's IRIX based Flame and Smoke video systems, Avid, Quantel iQ High Definition system, Windows and Linux servers.
Visual Effects Artist

Flipside Editorial / Lux Edit

(Privately Held; 11-50 employees; Animation industry)

2001 — 2005 (4 years )

3D Modeling, Texturing, Lighting, Rendering, Animation and Compositing
Production Artist, broadband entertainment

Quokka Sports

(Public Company; 201-500 employees; QKKA; Internet industry)

2001 — 2001 (less than a year)
3D Artist

San Francisco Production Group

(Animation industry)

1999 — 2001 (2 years )
Seaman Recruit SR1

U.S. Coast Guard

(Government Agency; 10,001 or more employees; Military industry)

1996 — 1996 (less than a year)

Honorable Medical Discharge.