Sr. Developer at TeleCommunication Systems and Founder of Prova LLC (Technology Consulting)
Greater Seattle Area
Sr. Developer at TeleCommunication Systems and Founder of Prova LLC (Technology Consulting)
Greater Seattle Area
As a senior technology professional with over 12 years of development and operational experience, I've learned customers really know their business better than anyone else and collaborating with them is the best way to exceed their expectations. I know good people can overcome huge challenges, we all have a lot left to learn, and that I can work on all these things and have a great time doing them.
Remedy Developer
Forging relationships with business partners by aligning technology to solve their issues and improve efficiencies.
Needs and requirements analysis, application design and architecture, application development, testing, and documentation.
Designing & implementing industry standard best practices and supporting tools of IT Service Management (ITSM), ITIL, Customer Management Relationship (CRM), Helpdesk, Change Management, Asset Management and Configuration Management Database (CMDB).
(Public Company; 501-1000 employees; TSYS; Telecommunications industry)
August 2007 — Present (1 year 3 months)
(Information Services industry)
1999 — Present (9 years)
(Non-Profit; 1001-5000 employees; Research industry)
June 2007 — August 2007 (3 months)
(Information Technology and Services industry)
February 2007 — June 2007 (5 months)
(Educational Institution; 10,001 or more employees; Higher Education industry)
June 2005 — February 2007 (1 year 9 months)
(Educational Institution; 10,001 or more employees; Higher Education industry)
October 2004 — July 2005 (10 months)
Lead software development efforts of Remedy Action Request System (ARS), .Net, and S1032 applications. Established performance tracking and improved efficiencies.
(Privately Held; 11-50 employees; Marketing and Advertising industry)
2003 — 2003 (less than a year)
1983 — 1987