Sr. Developer at TeleCommunication Systems and Founder of Prova LLC (Technology Consulting)
Greater Seattle Area
- Current
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- Sr. Developer at TeleCommunication Systems
- Owner at Prova LLC
- Past
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- ITSM/Remedy Consultant at Fred Hutchinson Cancer Research Center
- ITSM/Remedy Consultant at Expedia
- Information Systems Manager at University of Washington
- Development Manager at University of Washington School of Medicine
- Technology Consultant at TorchQuest, Inc.
- Sr. Consultant at Bull Creek Data Corporation
- Education
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- Aquinas College
- Recommended
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1 person has recommended Joseph - Connections
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67
connections
- Industry
- Information Technology and Services
- Websites
Joseph Caropepe’s Summary
As a senior technology professional with over 12 years of development and operational experience, I've learned customers really know their business better than anyone else and collaborating with them is the best way to exceed their expectations. I know good people can overcome huge challenges, we all have a lot left to learn, and that I can work on all these things and have a great time doing them.
Remedy Developer
Joseph Caropepe’s Specialties:
Forging relationships with business partners by aligning technology to solve their issues and improve efficiencies.
Needs and requirements analysis, application design and architecture, application development, testing, and documentation.
Designing & implementing industry standard best practices and supporting tools of IT Service Management (ITSM), ITIL, Customer Management Relationship (CRM), Helpdesk, Change Management, Asset Management and Configuration Management Database (CMDB).
Joseph Caropepe’s Experience
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Sr. Developer
TeleCommunication Systems
(Public Company; 501-1000 employees; TSYS; Telecommunications industry)
August 2007 — Present (2 years 4 months)
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Owner
Prova LLC
(Information Services industry)
1999 — Present (10 years )
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ITSM/Remedy Consultant
Fred Hutchinson Cancer Research Center
(Non-Profit; 1001-5000 employees; Research industry)
June 2007 — August 2007 (3 months)
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ITSM/Remedy Consultant
Expedia
(Information Technology and Services industry)
February 2007 — June 2007 (5 months)
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Information Systems Manager
University of Washington
(Educational Institution; Higher Education industry)
June 2005 — February 2007 (1 year 9 months)
Align software development efforts of staff members including, business analysis, development, testing, and deployment with business needs of various Dean's Office business units. Introduced agile development methodologies that measurably improved customer satisfaction, software quality, while reducing time to production.
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Development Manager
University of Washington School of Medicine
(Educational Institution; 10,001 or more employees; Higher Education industry)
October 2004 — July 2005 (10 months)
Lead software development efforts of Remedy Action Request System (ARS), .Net, and S1032 applications. Established performance tracking and improved efficiencies.
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Technology Consultant
TorchQuest, Inc.
(Privately Held; Marketing and Advertising industry)
2003 — 2003 (less than a year)
Project Overview: Assist client in development of analytical reporting tool for resale to Fortune 500 companies. Designed and developed AR System application to track historical data from Remedy Help Desk and format it for use in the TorchQuest TruVantage data warehouse.
Project Highlights Include:
* Design data collection layer in ARS to monitor and collect actual and potential values from Remedy Help Desk application.
* Assist Java development efforts by providing insight to the Remedy architecture and API functionality.
* Develop Perl scripts to create simulated help desk environment, including over 9600 end user records and 400 transactions/day using (Perl/ARSPerl).
* Manage development (Windows 2000 Server/SQL Server 2000), and test (Windows 2000 & Solaris) AR System environments.
* Provide business consulting expertise in regards to IT best practices as well as day-to-day operations of IT service desk. -
Sr. Consultant
Bull Creek Data Corporation
(Information Technology and Services industry)
1997 — 2002 (5 years )
Joseph Caropepe’s Education
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Aquinas College
1983 — 1987
Additional Information
Joseph Caropepe’s Websites:
Joseph Caropepe’s Groups:
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Remedy User and Enthusiasts Group -
BMC Elite -
Remedy User Group Alumni -
Aquinas College Alumni -
BMC Software - Washington User Group
Joseph Caropepe’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
