Carol Rizzo

Current

Chief Technology Officer at Kaiser Permanente

Past

EVP, Chief Technology Officer at AIG
SVP, Office of the CIO, Contact Center Practice at Citigroup Global Consumer Bank
SVP, Office of the President, Global Outsourcing at Citibank

Chief Technology Officer at Citibank
Vice President, Retail Customer Group, Image and Workflow Systems at Fidelity Investments
Vice President, Client Server Systems, Systems Company at Fidelity Investments
Manager, Capital Markets System Integration Practice at Digital Equipment
Director Trading Systems at Mercantile Bank of Canada
Systems Analyst at Bank of Montreal

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Recommended

18 people have recommended Carol

Connections

500+ connections

Industry

Hospital & Health Care

Carol Rizzo’s Summary

Talented, value-driven professional with 25+ years of healthcare and financial industry experience, managing a variety of technology functions including infrastructure operations, engineering, interactive software development, product development and telecommunications.

Verifiable track record of increasing performance through dynamic leadership, strategic planning, process design, technology innovation and change management. Excel at guiding development and operations teams to provide solutions that deliver greatest business value. Equally adept in capitalizing on interpersonal and technology skills to create unique blend of innovative solutions and products while pushing creative envelope. Thrive on opportunities to create high performance teams by focusing on combination of process improvement, skill and leadership development, and fun.

Experience in developing web based platform products that can be customized for international markets and different delivery channels such as internet, call centers and kiosks. Routinely traveled to remote locations throughout the world to work with marketing and product management teams. Successfully established system development and business process operations in India.

Carol Rizzo’s Specialties:

IT Visionary, Technology and Architecture, Web Platforms, Establishing Offshore business processing operations and IT development, Contract negotiations

Carol Rizzo’s Experience

Chief Technology Officer

Kaiser Permanente

(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)

May 2007 — Present (2 years 3 months)

Developed strategy & now transforming infrastructure to provide continuous, real time, health care delivery & highly available systems. Kaiser's systems for care delivery availability now leads the industry.

Direct Engineering, Data Center Operations, Contact Center Technology & Technology Innovation.

Established innovation sandbox to facilitate physician application development. Developing internal intellectual property portfolio. business systems. Direct the Innovation program & management of the Sidney Garfield Center. (http://xnet.kp.org/innovationcenter/about/index.htm)

Set strategic technical direction, co-manage the evolution of Electronic Medical Record system (HealthConnect) .

Responsible for enterprise contact center technology & programs including clinical integrated desktop for Advice Contact Centers.
EVP, Chief Technology Officer

AIG

(Public Company; 10,001 or more employees; aig; Insurance industry)

April 2006 — May 2007 (1 year 2 months)
SVP, Office of the CIO, Contact Center Practice

Citigroup Global Consumer Bank

(Public Company; 10,001 or more employees; c; Financial Services industry)

January 2005 — April 2006 (1 year 4 months)

Drive the senior management vision of interconnected contact centers around the world and developing a operations and technology implementation strategy. This includes call centers, branches, and self-service. Promote best practices, improve customer experience, drive down costs and build a company wide consensus on technology direction with an eye to leveraging across product silos. Drive strategy execution across all regions.
Currently driving business and technology leadership to design, develop and implement a cost effective contact center infrastructure (IVR, VOIP, Dialers) that can be replicated in multiple facilities around the globe to support a variety of GCG businesses with no single point of failure.
Developed mobile sales platform proof of concept and sponsored development for new mobility (wireless) platforms.
SVP, Office of the President, Global Outsourcing

Citibank

(Public Company; 10,001 or more employees; c; Financial Services industry)

July 2001 — January 2005 (3 years 7 months)

Established the US Consumer Bank Offshore Outsourcing Program; successfully transitioning 50+ business processes with approximately 3000 fulltime positions to India in less than 2 years with improved quality and substantial annual savings.

Defined the initial Offshore Outsourcing strategy and developed vendor selection, business process transition and compliance processes to establish a workforce in support of Citibank business acquisitions and expansions. Negotiated all the vendor pricing and contracts on behalf of the corporation. Influenced and drove the introduction of workflow automation.
Chief Technology Officer

Citibank

(Public Company; 10,001 or more employees; c; Financial Services industry)

May 1998 — July 2001 (3 years 3 months)

Directed the architecture, development and deployment of platforms and applications that deliver retail banking and information services for Consumer Banking in over 40 countries. Responsible for internet and wireless research, application development and data center operations.

Directed the evaluation and development of solutions exploiting emerging technologies such as Bluetooth, wireless, smart cards, biometrics and speech recognition. Established architectural initiatives include one-time secure authentication across devices and sites and information integration across Citigroup via XML.
Vice President, Retail Customer Group, Image and Workflow Systems

Fidelity Investments

(Privately Held; 10,001 or more employees; Financial Services industry)

March 1996 — May 1998 (2 years 3 months)

Provided leadership, vision and management to technical teams involved in the development of Internet based Online Service Center, Customer Service Center Desktop and Image and Workflow processing systems.
Vice President, Client Server Systems, Systems Company

Fidelity Investments

(Privately Held; 10,001 or more employees; Financial Services industry)

February 1994 — May 1996 (2 years 4 months)

Established a consultative oriented organization to develop new client server systems for other Fidelity companies, such as NFSC, Fidelity Investments Institutional Services, Capital, Advisors and FMR.

Managed development teams that designed and implemented a variety of object oriented, client server solutions including two expert systems for risk management, marketing campaign and contact management systems, decision support systems for phone based brokerage reps and an image integrated workflow system.

Directed the development and adoption of a reuse strategy and library that increased productivity and improved time to market.
Manager, Capital Markets System Integration Practice

Digital Equipment

(Public Company; 10,001 or more employees; DEC; Information Technology and Services industry)

April 1986 — December 1993 (7 years 9 months)

Created and managed a system integration consulting practice that focused on developing trading platforms for the Capital Markets.
Within 2 years, the practice had become a revenue generation engine and had expanded to 25 consultants from 6 with offices in NY, LA and Chicago and a client roster of most major banks and brokers.
Managed the development and design of Assetnet, a simulation environment that integrated research, analytic decision support, portfolio management, trading and customer service. Designed Capital Markets Solution Advisor, an expert system to recommend third party applications, advise on cross selling strategies and highlight product strengths and weaknesses based upon customer technical and functional requirements.
Director Trading Systems

Mercantile Bank of Canada

(Public Company; Financial Services industry)

1980 — 1985 (5 years)
Systems Analyst

Bank of Montreal

(Public Company; Financial Services industry)

1973 — 1979 (6 years)