Writer/Editor: Experienced ~ Versatile ~ Fearless
Toledo, Ohio Area
- Current
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- Writer/Editor at Independent Contractor (Self-employed)
- Writer/Editor at Samhain Publishing, Ltd.
- Documentation Specialist/Writer/Editor at LearnShare, LLC
- Past
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- Copy Writer at MediaRich
- Technical Writer and Editor at La-Z-Boy
- Technical Writer and Editor at SupportSoft
- Writer/Editor at FirstEnergy
- Technical Writer and Editor at Charles Schwab
- Course Editor and Publisher at FirstEnergy Corp.
- Documentation Analyst at FirstEnergy Corp.
- Education
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- The Ohio State University
- Recommended
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1 person has recommended Carol - Connections
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21
connections
- Industry
- Writing and Editing
- Websites
Carol Goodman’s Summary
Specializing in technical writing, documentation, procedures, marketing, and web content.
Download my resume and see a portfolio at http://carolbgoodman.wordpress.com
Carol Goodman’s Specialties:
Writing and editing, learning new software apps with ease.
Carol Goodman’s Experience
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Writer/Editor
Independent Contractor (Self-employed)
(Self-Employed; Information Technology and Services industry)
January 2008 — Present (2 years )
Occasional contract writing work for Firecat Studio and Interactive Ensemble.
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Writer/Editor
Samhain Publishing, Ltd.
(Publishing industry)
June 2007 — Present (2 years 7 months)
Write and edit marketing materials (hooks, taglines and back cover blurbs) for all Samhain Publishing's books.
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Documentation Specialist/Writer/Editor
LearnShare, LLC
(Privately Held; Human Resources industry)
January 2007 — Present (3 years )
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Copy Writer
MediaRich
(Marketing and Advertising industry)
February 2007 — December 2008 (1 year 11 months)
• Provide Web content articles for a wide variety of MediaRich’s clients, with special attention to individual branding for each client.
• Write content for eNews email newsletters, which advertise special member offers for shopping, travel, financial products and services. -
Technical Writer and Editor
La-Z-Boy
(Writing and Editing industry)
November 2006 — February 2007 (4 months)
• Providing user documentation and online help files for La-Z-Boy’s Retail Management System, a web-based application designed to manage all La-Z-Boy point-of-sale, back office, and warehouse tasks.
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Technical Writer and Editor
SupportSoft
(Public Company; SPRT; Computer Software industry)
March 2005 — June 2005 (4 months)
• Creating, updating, maintaining technical and training documentation for SupportSoft products including end-user (subscriber) guides, help desk reference guides, HTML guides (using RoboHelp), and viewlets (using RoboDemo).
• Assisting PMs with Spec Docs and PowerPoint presentations as needed.
• Work closely with developers to understand under-development / in-deployment software; use this knowledge to create training documentation.
• Add/update documentation as needed. -
Writer/Editor
FirstEnergy
(Public Company; Utilities industry)
January 2005 — June 2005 (6 months)
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Technical Writer and Editor
Charles Schwab
(Public Company; SCHW; Financial Services industry)
February 2004 — September 2004 (8 months)
• Using Revolution (a web-based application specifically designed for business resumption planning), updated and fleshed out Business Resumption Plans for Schwab Corporate Services locations in Richfield, Denver, Phoenix, San Francisco and Charlotte.
• Developed and designed an Immediate Response Plan document for the Richfield location.
• Developed a variety of Business Resumption Services education materials:
- General safety emails to be sent out quarterly, geared toward specific Schwab locations.
- Quarterly emails designed to highlight different areas of Immediate Response and Business Resumption procedures.
- Brochures highlighting emergency procedures geared toward each Schwab location.
- Immediate Response checklist designed for a PDA or a wallet-sized card.
- Emergency Immediate Response Procedures web-based training module, to be used company-wide for new SCS hires.
• Assisted supervisor in a wide variety of BRS-related projects. -
Course Editor and Publisher
FirstEnergy Corp.
(Public Company; FE; Utilities industry)
December 2002 — May 2003 (6 months)
• Editing, formatting, and publishing Prerequisite, Global, and Core Courseware for FirstEnergy's SAP training program. Part of 7-member team that edited 180, four-hour course modules for content, adherence to established standards, and formatting consistency. Published courses with Adobe Acrobat Distiller. Reviewed and fine-tuned PowerPoint presentations that accompanied each course.
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Documentation Analyst
FirstEnergy Corp.
(Public Company; FE; Utilities industry)
March 1996 — December 2001 (5 years 10 months)
• Updated and reformatted various systems and procedures documentation for HyperInk publishing into Lotus Notes databases. A few of the many systems worked with were: CIS screens and reports, Penn Power Customer Accounting, FEARMS, SAP. Edited web-based materials for Application Development Methodology procedures. Updated and maintained Procedures Group Library List in Notes.
• Populated and maintained several Lotus Notes databases, IS Contacts Listing, Disaster Recovery Documentation, IS Computer Operations Procedures Manuals, ISOC Procedures Notebook.
• Wrote miscellaneous documentation as needed. Performed a wide variety of short-term projects as needed.
Carol Goodman’s Education
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The Ohio State University
Additional Information
Carol Goodman’s Websites:
Carol Goodman’s Groups:
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Friends of Paragon Consulting
Carol Goodman’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- expertise requests
- reference requests
- getting back in touch
