Human Factors Engineer
Raleigh-Durham, North Carolina Area
- Current
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- UI Manager at Railinc
- Past
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- Human Factors Engineer at Gold Systems, Inc.
- President at Triangle Usability Professionals Association
- User Experience Analyst at BCBSNC
- Human Factors Engineer at State Farm
- Research Scientist at CHI Systems, Inc
- Research Associate at Institute for Human and Machine Cognition
- Post-doctoral researcher at Indiana University Bloomington
- Education
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- North Carolina State University - College of Management
- University of West Florida
- University of Florida
- Kansai Gaidai University
- Connections
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136
connections
- Industry
- Information Technology and Services
- Websites
Carl Turner’s Summary
Deep knowledge of user experience design, user research, and SDLC with broad knowledge of business operations and verticals (banking, insurance, telecom). Applies business process analysis, statistics, and design thinking to simplify and solve complex problems, recommend solutions, and persuade client stakeholders. Drives internal innovation projects to improve efficiency and reduce cost - drives product and service innovation projects to improve customer service and satisfaction.
Certified Project Management Professional (PMP)
Carl Turner’s Specialties:
Human computer interaction, voice user interface (VUI) design, web design, usability, user research methodology, self-service automation design, design thinking, and innovation process.
Carl Turner’s Experience
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UI Manager
Railinc
(Privately Held; Transportation/Trucking/Railroad industry)
November 2009 — Present (1 month)
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Human Factors Engineer
Gold Systems, Inc.
(Privately Held; Information Technology and Services industry)
April 2007 — June 2009 (2 years 3 months)
Designer for customized speech and touchtone Interactive Voice Response (IVR) systems.
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President
Triangle Usability Professionals Association
(Information Technology and Services industry)
January 2008 — December 2008 (1 year )
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User Experience Analyst
BCBSNC
(Non-Profit; 1001-5000 employees; Insurance industry)
April 2006 — March 2007 (1 year )
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Human Factors Engineer
State Farm
(Privately Held; 10,001 or more employees; Insurance industry)
June 1998 — April 2006 (7 years 11 months)
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Research Scientist
CHI Systems, Inc
(Privately Held; 11-50 employees; Information Technology and Services industry)
May 1997 — March 1998 (11 months)
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Research Associate
Institute for Human and Machine Cognition
(Educational Institution; Computer Software industry)
August 1995 — May 1997 (1 year 10 months)
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Post-doctoral researcher
Indiana University Bloomington
(Educational Institution; Higher Education industry)
August 1993 — May 1995 (1 year 10 months)
Basic research in spoken language processing.
Carl Turner’s Education
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North Carolina State University - College of Management
MBA , Innovation Management and Services Management , 2007 — 2009
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University of West Florida
Graduate program, Computer Science 1995 — 1997
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University of Florida
Ph.D. , Cognitive Psychology , 1986 — 1993
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Kansai Gaidai University
Japanese culture, language 1987 — 1987
Additional Information
Carl Turner’s Websites:
Carl Turner’s Interests:
User interface design and usability, fingerpicking blues guitar, kenjutsu
Carl Turner’s Groups:
TriUPA, Human Factors and Ergonomics Society, HFES Carolina Chapter, Product Development and Management Association
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NC State Jenkins MBA Program -
Front End of Innovation -
Carolinas PDMA -
Refresh - Promoting design, technology,and usability. -
PHI BETA KAPPA SOCIETY Official -
Kansai Gaidai Alumni Group -
Human Factors and Ergonomics Society (HFES) -
Innovation in RTP Speaker Series -
RTPconnected -
State Farm Insurance Alumni
Carl Turner’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- getting back in touch
